Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2017 Grand Caravan towed to Lithia Dodge on 06/11/2025. I had appointment for the next morning at 11:00 am. It took over a week for them to look at it or touch it. They told me they found a part, finally but after that I can not get response as to how much my car is going to be to fix, or the final repair, or if another dealer accepted the transfer of the part. Ive made multiple calls, emails, and texts and can not get a response. The part Im looking for is a TIPM under Hood. A 1500 part, even though Ive found it for less than 500 dollars, again, I need my car back for ADA ******* and renting a car is above my ability. Ive been left without means of transportation to and from medical appointments etc. Im asking the BBB to step in and assisst

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Jeep was at this esstablishment since February, we just had it towed out today. We were not able to get in contact with ANYONE for over a month. This was with daily calls with messages left, text and chat through their website, basically any correspondence they have I tried. Everytime we we're told someone would contact us as soon as possible and no one ever did. I live in ******** so I couldn't just go up there. I have a 7 month old baby and a special needs teenager in school and no vehicle (I have explained this too). The last message I had left I was bassically begging for an answer. I contacted their **************** and I got TWO inquiries (one phone call and one e-mail) in less than 24 hours. I explained my situation so the sales *** said he would go talk to someone. I then received a text saying they couldn't figure it out and aren't going to charge us. My husband and I contacted a mobile mechanic to look at it but they told me they would not allow another mechanic to look at it on their property. I asked a few questions about my vehicle too, which were never answered. I have never dealt with anyone so unhelpful. So they didn't charge me but they had my vehicle like 2 months and I'm back at square one. They could have let me know way sooner so we could have come up with another plan and get my back on the road sooner. Not only that, they should have kept in communication with us so we could give the next mechanic some information.The other issue is that this mobile mechanic says they didn't put together what they took apart in my vehicle so we're going to have to pay this *** more time due to their incompetence.I attached screenshots of my trying to get in contact with someone and photos of the condition they left my vehicle in taken by the mechanic that is looking at it now.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of 2023 I had a software update to the radio. Immediately after, there were two dents/impressions in the leather dashboard (not plastic) and multiple chips and scrapes along the side paneling and faux wood paneling surrounding the radio and broken air vents that were not there prior to the service. The manager then, *** ****, admitted and confirmed that was from the tools used by his workers to complete the service. No Lithia staff member mentioned the damages before handing off to me. All the damages occurred at the hands of their staff members at time of service.*** **** saw damages firsthand that day and weeks after. We had multiple conversations by phone and we agreed to replace the broken vents and not replace the side and wood faux paneling and the entire dashboard. Lithia Chrysler Dodge Jeep of Eugene would instead add a $2,000 credit attached to my account to use without expiration. He added on 5/12/2023 a detailed description of my credit, the value, no expiration date listed and approval. The amount of credit was agreed upon by Lithia Chrysler Dodge Jeep of Eugene and myself due of the cost of parts needed for the replacements - entire dashboard, side and faux wood panels plus labor cost being even more than $2000. *** recommended to not replace the dashboard on an otherwise brand new, manufactured vehicle. It would be a huge undertaking, involved removing the entire steering wheel and components; could cause bigger problems down the road. On Thursday 2/6/2025, I went in for a schedule oil change and tire rotation. At the end of service, I asked the staff member to take it off my $2,000 credit. He went to his now manager *****, who told me he removed all credits from people since he became manager. A business that approved a credit to a customer due to damages done by their staff can't remove them because of a new manager. Especially since he was not staffed during that time. I should be protected and grandfathered with the grandfather clause.

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2024 I had an appointment for my 2014 Chrysler *************** The Gas gauge, Speedometer gauge, and Tachometer gauge had all stopped operating. I was told at this appt. that could NOT diagnose my van and that I would need to clean it out entirely to look for sensors/modules, (I think in other areas of the vehicle). As well, I had purchased a 4 year ******************************** Plan for this vehicle less than 9 months ago for about $3,000 with rental car coverage and a $200 deductible. So now I cant get a rental car under this plan because the dealership cant list a diagnosis. Long story short, I spent from 11/6 thru 11/10 trying to contact someone in the service department and to no avail, no one returned my calls. I am absolutely frustrated that when I reached someone they had the odocisty to tell me I had missed an appt. I informed them I had tried to call to cancel but no one returned my call or addressed my several messages I left. I want to have my vehicle repaired, receive a rental car and be treated with respect for the documents I have purchased to avoid complications at the dealership as I experienced.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I traded a 2022 ***** Tahoe I owned outright and paid cash to purchase a used 2018 ******** SUV from Lithia Chrysler Jeep Dodge in Eugene, OR. The dealership offered a free short term warranty on the vehicle, therefore I declined the option to purchase an additional extended warranty. Before the short term warranty expired, I brought the vehicle into the dealership for them to diagnose an issue with the air ride suspension and thermostat. The dealer assured me their mechanic inspected the vehicle and it was sound. As a consumer, I trusted the dealership was honest in their findings and the "symptoms" I was experiencing with my new vehicle were "normal".The vehicle has continued to show signs of an issue with the air ride suspension and is now to the point it is no longer functioning properly. I brought this to the dealer's attention last week and they agreed to inspect the vehicle again. The representative stated their mechanic ran diagnostics and confirmed there is an issue with the air ride suspension, but they are unable to resolve the issue and I would need to take it to a ******** dealership for repair. The dealership also stated that because I did not purchase their costly extended warranty, they were not obligated to assist me. I can understand the dealership's perspective if my vehicle had an issue outside of the air ride suspension I had brought to their attention initially. However, as a hispanic woman and a consumer, I feel that I was taken advantage of by the dealership and they did not follow through with their terms of the short term warranty by addressing the issue I brought to their attention while the warranty was active.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday March 25, 2023 I purchased a used ****** Forester. I test drove it for a short drive and it seemed fine. I could not afford an expensive car. I looked under ****, asked if tires could be changed but was denied. I ultimately decided they were good tires. The car had ******* plus miles on it. I made an offer and purchased the car assuming I would have some minor issues to fix. The salesperson whom I worked with was very nice but did not acknowledge some defects. When I got in the car after finalizing the deal, I attempted to move the drivers seat forward it ratcheted and wouldnt move. I was told it would be fixed by the following Monday. I didnt hear from the salesperson until Tuesday. He suggested by text setting the seat in the best position for me and just leaving it there. I replied that this was a safety issue and wed have to reverse the sale. From then on I was faced with excuses for about 2.5 weeks regarding the repair. Finally I called a ****** dealer in ********, **. They had the parts needed and agreed to sell them to Dodge Lithia. Since I received the car, I have paid for a new steering harness, replacement of a catalytic converter and valve adjustment. I found out yesterday, June 5, 2023 that the engine oil has metal filings in it and will ultimately fail. I have spent $4500 plus for repairs. Its clear to me that the dealer did not examine the car well before putting it up for sale. They did minor fixes on the car but left me to determine its true condition.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/04/2023 around 3pm my husband and I visited Lithia Dodge Jeep Chrysler of Eugene, ****** to look at a vehicle. The vehicle I was interested in was a 2020 Jeep Grand Cherokee High Altitude. My husband test drove the car. The car was advertised to have ***** miles on the odometer. After I did some negotiation, we agreed on a price. My husband has diminished cognitive abilities and was not part of any of the negation, but when we met with ********************* the finance manager, he had put all the paperwork into my husbands name and nothing into my name. He handed all the paperwork to my husband to sign. When I commented and said that I was the person buying the car he said, " don't worry, I will add your name to the tile and continued to hand my husband all the paperwork. He then hand wrote my name into the title application. ************************* behavior was very sexist. Not wanting to embarrass my husband, I let him to continue to sign all the paperwork. I trusted this dealership was honest. It was a huge mistake! My husband drove the car home that night and it wasn't until several days later when I drove the car, that I noticed there was a discrepancy of ****+ miles from what was advertised and listed on the ****** *** odometer form. I confronted ********************* with this information, and he offered us two free oil changes and a free tee shirt, or for us to bring the paperwork back in and he would change the odometer paperwork to state the correct milage. We declined. It is a ninety-mile trip for us to the dealership. I thought it was odometer fraud and that we felt we should be compensated for the ****+ miles that were on the car that we were not made aware by the dealership. I believed that the blue book value of the car would have been different from the paperwork they showed us at the dealership the lower miles on it. I reported the incorrect milage to the *** who then forward that information on to the ****** ********** of ******* Consumer Protection section.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle from them on April 8th, 2022, which since then has been in there shop 8 times and will be going back January 3rd,2023. Every time they have it it is for either a few days or this last time was for a little over a month. There are 12 recalls for the truck. I asked when it went into the shop last time if they those would be fixed and ***** the guy in service told me yes. Well, we got it back and none of them have been fixed. We were also told the cv axles were changed like needed and on the paperwork we got back says the repair wasnt done. I went in to speak to a manager a few days ago. He spoke to me like I was dumb and I didn't appreciate it. He told me that they didnt have to pay $1,100 for the rental vehicle because if he did that for everyone fhe business would go broke. We are paying for the extended warrenty. How do they expect people to get to work and back when they have there daily driver for a month or longer in the shop? We tried talking to them about buying the truck back or at least giving $45,000 for it so to try to keep payments to where they are now but they only want to give ****** which makes payments for a new truck at $1,100. We can make a payment like that and they know that. This truck we have is a lemon and they just don't seem to be wanting to make things right.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new truck on August 31, ************************************************** ***** by the dealer, since I'm a resident of *****. Almost 6 weeks have passed, and the ***** DMV has no record of my registration request despite the dealer stating that their contact in ***** overnighted the registration document to a registration office in *******, ***** where I'm a resident of more than three weeks ago. I called the office where the contact allegedly mailed my paperwork to and they have no record under my last name or VIN. I need help resolving this issue...I'm not sure if they are incompetent or dishonest.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 used vehicle from this dealership on 07/30/2022. The check engine light came on the day I drove it off the lot. I had the code pulled at a local auto parts store 07/31/2022. I had to demand that Lithia service it on 08/01/2022 in an effort to make sure it did not need to demand a refund for this purchase within the 3 day window granted to me by FTC regulation. The car was serviced and returned to me the same day through service manager *****************. On 08/05/2022, the check engine light came on again. I immediately contacted Lithia Dodge 08/06/2022 to schedule immediate service and was quoted the earliest service date of 08/19/2022. I demanded they do better, I was connected with my sales rep ************************** who promised me a call back by 08/10/2022 at the latest. On 08/07/2022, I established an email chain with Deion to state that the code was the same as the first time. I reached out to Deion again on 08/10/2022 via email after not hearing back, asking for a status update. On the morning on 08/12/2022, I emailed Dodge/MOPAR corporate to report the conditions of care at Lithia Dodge and I emailed Lithia Corporate to report the condition of care at this dealership. On 08/12/2022, I emailed Deion, the *** and the service manager at Lithia, demanding a call back to fix this. ***, assistant service manager, called me at 11am. He treated me with disrespect by not acknowledging that this vehicle was serviced 11 days previously, and that this was now a repeat issue. He created excuses about dead cars waiting for a month to be serviced and minimal staffing.My chief complaints about this business:1. I suspect they knowingly sold me a defective vehicle 2. This business has a poor culture of care to their customers 3. I suspect they are intentionally avoiding servicing this car properly Thank you,*****************************