ComplaintsforGrant's Hearing Center, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I got two sets of hearing aids from the *********** and needed ear molds to help hear better with them. I went to ******* and was quoted a price of $75 per ear mold set. My health insurance, Trillium, paid for one set and I had to pay for the other set. ******* overcharged me and ****** said I would be getting a refund of $68 when I came in to get my ear molds. I did not receive a refund and had to get assistance from a case manager (********) with Trillium. ******** spoke with ******* Hearing manager *******, and he said I would be getting a refund of $68. That was on 11/3/22. I still have not gotten a refund. My sister paid the cost with her credit card and they were supposed to credit the money back, but there has not been a refund.Business response
01/09/2023
I am writing about a complaint that was submitted on 12/22/2022 and was assigned an ID of ********.
My name is ****** and I am a ************ Coordinator and Hearing Instrument Specialist in training.
We reached out to ***************** the day after the complaint was sent in the mail and resolved the issue. We had a misunderstanding with her insurance and gave her a full refund on her earmold order. ***************** agreed to retract her complaint to the and we can get a letter with that statement if needed. The check we sent to ***************** was estimated to arrive 1/6/2023 but may be pushed back a day or two due to the holidays.
If you have any questions. Feel free to reach out to us at *************
Thank you,
-***********;Customer response
01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.