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Business Profile

Gutter Contractor

Eugene Oregon Gutter Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractor.

Complaints

This profile includes complaints for Eugene Oregon Gutter Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eugene Oregon Gutter Service has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Eugene Oregon Gutter Service

      207 E 5th Ave Ste 237 Eugene, OR 97401-2762

    • Eugene Oregon Gutter Service

      34568 Bond Rd Lebanon, OR 97355-9448

    • Eugene Oregon Gutter Service

      8215 SW Tualatin Sherwood Rd Ste 200 Tualatin, OR 97062-8620

    • Eugene Oregon Gutter Service

      222 Commercial St NE Salem, OR 97301-3410

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Oregon Gutter Services to install gutters on my shop, which was done Aug/2023. I paid the $818 bill. Soon after, I discovered that the drip edge was installed incorrectly. Though frustrating that I had to report poor gutter workmanship out to a gutter company, they did at least come address it. Not much later and after a rain, I discovered that the gutter had been installed sloping down away from the downspout. The company sent someone to look at it but, rather than have them repair it, I decided to install my own downspout on the opposite end. This brings me to my current complaint about the workmanship which is still under warranty. After the snow/ice storm that hit much of the Willamette valley in Jan/2024, ice slid off my shop's metal roof and caught the outer edge of the gutter and tore it down on both sides of the shop and broke a fascia board (see pictures). Gutters are supposed to be hung below the plane of the roof so that a sheet of ice - when sliding off - doesn't catch the gutter and cause this damage. Yet another example of improper installation.I reported this damage and sent pictures immediately after the damage occurred. I wanted them to replace the gutter and install them properly. Despite multiple phone calls, texts, emails, I've had no response for nearly 8 weeks now except by whoever answers the phone for them. It took a few weeks just to hear that the message was delivered to the manager and owner. I was finally told that the manager and owner decided - despite never communicating with me nor any attempt at further information-gathering - that the damage was caused by ice and not by workmanship so it would not be covered under the warranty. The ice could not have caused this damage if gutters were installed correctly. The ice would have slid off the roof, over the gutter, and onto the ground.I need new gutters. I'll have to hire another company or do it myself. So I just want a full refund.

    Eugene Oregon Gutter Service is NOT a BBB Accredited Business.

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