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Business Profile

Factoring Services

Authentic Models

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Factoring Services.

Complaints

This profile includes complaints for Authentic Models's headquarters and its corporate-owned locations. To view all corporate locations, see

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Authentic Models has 2 locations, listed below.

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    • Authentic Models

      888 Garfield St Eugene, OR 97402-2705

    • Authentic Models

      PO Box 40670 Eugene, OR 97404

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Having been doing business with this company over 10 years. Always paying at the time of ordering by credit card. We never requested credit always paying at time of shipping. On November 26 2024 received a payment for 01-05-24 $379.00 08-29-24 $379.00 08/27/24 $105.99 10/22/24 $469.00 We have never had an open account nor was previously notified of the outstanding invoices We requested additional details of the purchase orders or items requested with no response We notified Authentic Models with confirmation and the delay of request for almost a year payment would not be made with proof of sale.We were extremely displeased with the absurd demand requesting our account be closed.On 5 December **************************************************************************** the amount of $1301.00 I attempted to contact my **** **** my representative concerning this unauthorized charge with no response We find it unreasonable unjustified invoices be created without proof of sale be made on an account that has always been paid at time of shipment and to make an unauthorized charge on our **************** card without prior notification The actions of Authentic Model are unethical and fraud

    Authentic Models is NOT a BBB Accredited Business.

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