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Business Profile

Property Management

Viridian Management Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Viridian Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Viridian Management Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment Manager is intentionally IGNORING a legitimate Maintenance request. Initial request submitted November 14 2024, copy attached. Control for bathroom heater was performing erratically. I have had one of these controllers replaced once before for similar symptoms. Repair is at best a 15 minute job. On Dec 18, 2024 I asked about status of my request - Apartment Manager tried to lie to me and say she had not received. But she messed up by telling me she had received a second document placed in the same drop box one day later. about 10 days ago the bathroom heater was in runaway status; running at high temp and high fan speed. Only way I could stop was to switch breaker off. Breaker also controls heat in bedroom. Mgr advised second attached request., yet still ignoring maintenance request. Oregon Law requires **** to provide heat for entire apartment!

      Customer Answer

      Date: 02/27/2025

      As of Monday, February 24, 2025, three months and ten days after my initial maintenance request, the needed repair has been completed.

      Regards,
      ****** W. ******

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am a resident at *************** apartments have been for over a year and a half i feel i have been retaliated and feel my privacy has been invaded i underwent a alcohol relapse in july ***************************************************************************************** and out of the hostpital 4 times and the last time I got out of the hostpital I went home to my apartment and my landlord served me with papers saying my girlfriend was no longer allowed on the property or she would be arrested the landlord new I was in and out of the hostpital she kept wanting to do inspections knowing I was not feeling well my girlfriend without her there I would have died from either withdraw symptoms or drinking my self to death and my landlord gave me no time to explain myself she did one inspection and the place was very clean but I had smoked in the apartment so was told to cure it but was to I'll at the time to do anything she put an inspection notice on my door the next day! So I wrote a letter and had my girlfriend who was watching over me put it on the door do not enter I had also called her and told her verbally that I wasn't doing well and needed time to get better every day she would put another inspection notice on my door so I had my gf put another note on the door saying do not enter the medication I was on made it to where I could barley walk my muscles my body was very week my landlord had no remorse or have any kindness or caring feeling in her body I feel she retaliated and used her power in a very inhumane way if I hadn't relapsed and wasn't going through medical issues I would have complied and given her the reason she was there but not I'm forced to move because something happend that was out of my control and no one is going to tell me who I can be with and nor is it right for anyone to be able to have power on who I can see just because they are power hungry it is not fair when this person saved my life she doesn't do drugs or any criminal activity.

    • Initial Complaint

      Date:07/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No maintenance in 3 years. I have snakes and mice living under my carpets. I have one burner on stove that works. They have no compassion when tenants life threatened they were 2 busy. I have requested copies of my file nothing. Senior and Disabled living. Very dangerous complex no lights in back chain link fence no gates parking lot badly lit. Broke contract Sr and Disabled discount gone no reasonably priced internet. Unable to keep employees managers. Very bias and not welcoming to anyone not white. Sad situation. I will fight this til the day I die.

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a water leak in the apartment above and has come through our ceiling in the form of brackish moldy water and airborne black mold. **** is a disabled veteran with severe and persistent mental illness as well as protected age class. His wife is dying on ******* and has gotten worse due to their hazardous living conditions. **** is experiencing new health issues which is in doubt due to breathing black mold. Viridian refuses to do anything to help this family. They will not provide safe housing while their dangerous housing is fixed. Their home is not fit for humans or animals to live in and should be condemned. This couple is in serious danger as their health deteriorates daily.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/30/23 Inspection notice. I asked ** about her notice posted from 5/30/23 8am to 5/31/23 she yelled at me pretty much told me I was lie ahes very aggressive

      Business Response

      Date: 06/20/2023

      Notice of Inspection was posted from 05/30/2023 to 05/31/2023 for unit inspections. Per your lease we do inspections at least semi annually. You may also be notified of other inspections that are being conducted by lenders and/or investors. You have made it very clear that you find our site manager to be aggressive. I have spoken with our site manager and I find that she isn't aggressive she is straight forward and to the point. Please feel free to reach out with any questions or concerns you may have. You have all my contact information. ************************* Regional Manager with Viridian Management

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Highland in ********,** states it takes low income and government subsidies such as HUD but manager say no HuD taken when hud applicants submit application

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother is mentally ill and is being evicted from her apartment due to complications of her mental illness. I feel this apartment complex is being discriminatory against my mother who cannot function as a mentally health person due to her illness. She cannot process things the same and therefore does not understand the papers that were mailed to her explaining the process. The manager was aware of her illness and failed to contact anyone regarding this situation so it could be remedied. Now my mother is facing houselessness once again due to not having adequate time to find housing in an already near-impossible rental market. I have contacted the manager as well as the district manager to try and settle this outside of court and prevent an eviction on her record and they have refused. This situation is a terrible act of discrimination against a mental ill, elderly woman.

      Business Response

      Date: 12/15/2022

      In these kinds of legal disputes, we would recommend that the resident contact the local Legal Aid office in ******* at ************ for assistance.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seen online that the new Wildflower apartments were taking new tenants and I wondered why I hadnt received a call or email from them when I was one of the very first people to ever apply. I sent the manager a text, which is how we have been communicating the past several months. She told me I was taken off the waiting list due to no response on my part. I went back through my call logs, ******************** and didnt find any messages about wildflower apts. she did give me the date that she called. Did not find it on my end. What really irks me is that we have been communicating through calls, emails, text, & even physical mail. Out of all 4 methods of communication I did not receive anything. I asked for the receipts on when the email was sent or when they left the voicemail and then she gave no response. Communication was all good until this point. I have been waiting on these apartments since August 2020 when I filed the pre-application. Im really hurt by this. Still waiting on the receipts of when they tried to contact me. The last response I do have from her was months ago. Before I found out they took me off the waiting list.

      Business Response

      Date: 09/19/2022

      After reviewing our written documentation we are not able to agree with the applicant's position.  Therefore we would advise they contact their local ***************** at ************.

    Viridian Management Inc is NOT a BBB Accredited Business.

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