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Business Profile

Van Conversions

Gib's RV Superstore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2020 pull travel trailor and after we received it after about 6 months found so many things wrong we tried to trade it back in with no luck... Had manufacture and bought a extended warranty and seems nothing was coverd the trailor was a LEMON has a major leak on tip out got pics and video... window in front room is tilted 3", bad leak in bed room, been fighting with gibs and manufacture since we bought it.. So many things wrong. Floor was damaged and before we bought it and they tried to fix it but it sticks up and looks like awfull.. Was told to buy floor tiles and cover it up.. And as for leak we were told to tip the trailor.. Did not work.. So many things wrong water got in bedroom wall and front room mold is going to develop. It is un livable.. The temperd glass on stove exploded. It has been parked for 2 years.. Can't live in it you got to to see it to see all the things wrong.. I'm 100% disabled veteran i can't afford to keep paying for them to come out and not get things fixed..They buy trailors but won't offer us anything because they know it is a lemon.. In process of trying to find a attorney to sue them.. Also roof sags from all the water leaking in..

    Business Response

    Date: 06/16/2025

    Mr. *********** purchased this trailer new in October 2020 for someone else to live in.  That is 5 years ago.  It did have a 1 year manufacturers warranty and he purchased an extended warranty.  In the first year of ownership Forest River covered several complaints with the trailer, including sending their Service Manager all the way to ******** to look at issues including a propane smell that we could not locate.  The smell was caused my the park Propane tank near the trailer when they filled bottles for other tenants.  All issues at that time in March of 2021 were covered by warranty.  The next time we saw this trailer was in August 2023 to repair a inoperative front **** that the extended warranty covered.

    Mr. *********** recently brought us the trailer for repairs and complaints of leaking and insisted we submit to Forest River Warranty.  We did even though it was far out of their normal warranty coverage.  The service Manager that went to his location in 2021 and had said to him that if he had any further leaks to contact him, denied the claim and stated yes he did tell him that but he didn't mean 4 years later.  Mr. *********** was informed and he paid his bill and picked up his trailer.

    As far as we can tell there has not been the proper maintenance of sealing the trailer timely as directed in the Forest River manual or per our maintenance schedule thru the past 5 years.   We are not sure if he has had others do any of that be we have not.  

    Gibs Rv or Forest River can not be responsible for any damage done to a trailer after purchase and after the warranty has expired.  This trailer is 5 years old and isn't in the best condition.  But I do not see how that is our responsibility.

    We do buy trailers but do not want to offend Mr. *********** by our offer as it would not be enough to cover his payoff.  It is not because it is a "lemon".

    Sincerely,

    **** ******

    President

    *************

     

     

     

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