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Business Profile

Wholesale Major Appliances

Westland Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

Complaints

This profile includes complaints for Westland Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Westland Sales has 2 locations, listed below.

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    • Westland Sales

      15650 SE 102nd Ave Clackamas, OR 97015-9152

    • Westland Sales

      PO Box 427 Clackamas, OR 97015-0427

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a faulty unit. paid to have it installed. The are considering replacing the unit after multiple calls into tech line but will not pay to have it removed and reinstalled. ******** standard is to either have their techs remove and install or pay hourly rate for removal and install.

      Customer Answer

      Date: 03/29/2024

      Hello. This has been resolved. Please disregard the complaint.

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a new washing machine under warramnty less than 1 year old. When it failed I called to provider and from the code displayed was *********** would need a new computer board installed, I was also told that to access and replace the part the washer needed to be turned ion its side. The service person advised me to find a local repair vendor and they (the dealer) would reimburse repairs. I did exactly as instructed contacting 3 local repair persons, selecting the least expensive, who was also the one who could respond with 2 days. The repairman came out to do an estimate, saw he had the parts needed, and immediately did the repairs. I then sent the reimbursement bill after paying the vendor, and the dealer is cutting the amount for reasns like no payment to servbice calls, no payment for taxes, etc. Copies of the email back and forth are attached.

      Business Response

      Date: 02/29/2024

      Thank you for bringing your concerns to our attention. We have reviewed the details of your order and have carefully examined our warranty policy. As stated in the warranty that accompanies our appliances, we only cover the cost of actual work done on the appliance and necessary parts. Service calls, taxes, and removal of appliances from closets are not included in our coverage, as we are unable to dictate where the appliance is placed.


      At Westland Sales, we strive to assist our customers to the best of our ability while adhering to our warranty policy. We have attached a copy of the warranty for your reference. In this case we refunded the customer $50 over the $!25 we pay for the hour work completed.


      If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your understanding and continued support.


      Sincerely,

      ***************************

      Customer Answer

      Date: 02/29/2024

       
      Complaint: 21309118

      I am rejecting this response because: The exclusions in the warranty that "are not covered" are unreasonable and virtually eliminate anything other than parts and their estimate of minimal service needed. Eliminating the service call to repair their "warrantied product" is quite rediculous. It makes their warranty rather useless as to fix their defective product during that one year warranty a technician to get their and Tax, Wwhich I am unaware of any method to not paying, is essential to fixing their product. 

      Hopefully a clear warning to others may stem from my complaint so that a customer does not have to pay almost half the cost to fix a product they purchased in good faith.

      Sincerely,

      ***********************

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