Business ProfileforSouthern Oregon Veterinary Specialty Center

I took my dog ****** to the Southern Oregon Vet Center on July 23 2023 because of a mass that appeared on his neck. The vet did fine needle aspiration and a cytology on the mass she said it looks like an abscess and they wanted to drain it. They gave us a quote of the procedure $1840-$2140, for the procedure to be performed we had to pay the high end of the quote. I had a care credit limit of $2200 we paid and waited for a call. 30 minutes later we got a call from the vet saying the results came back from the mass and it shows possible signs of cancer (lymphoma) and that we need to come pick up our dog. They gave us a refund of $966 on the Care Credit because they didn't do the full procedure. The next step is to follow up with SOVSC internal medicine and a referral memo has been submitted they will reach out to make an appointment. 4 days later we get a call to make an appointment the only appointment they had available was August 9th we had to save this spot with a $180 consultation deposit that we had to pay over the phone so we did. later that night ****** was having trouble breathing so the next day we took him into our primary vet in Eagle Point. She checked him out and was very frustrated she explained that the 9th was to far away with how fast the mass was growing he wasn't going to make it. She then asked if we were given referrals to other clinics or put on cancellation list I told her no even more frustrated our vet called Internal Medicine expressing the concern. The lady on the phone said they had an opening that same day and would call with more detail, she called and said they have no openings tell the 9th and there is nothing they can do. So with the help of our Vet ****** was able to be seen at a Clinic in Spring field he ended up getting the mass removed all together and there was no signs of cancer. We called SOVSC 3 times to cancel our appointment and get a refund all 3 times they said they would call us back and still no call very unprofessional