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Business Profile

Towing Company

Epic Towing LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Shannon H.

    Date: 12/21/2023

    This company should be shut down immediately. The owner, *******************, is the most disrespectful and uneducated person we have ever had to deal with. My daughter was hit by an uninsured driver. This company is on the dispatch list and were the ones that got called to tow her car. We have full coverage and every add on you can think of for her car. I called to find out where her car was and he gave me some bs policy that insurance had to provide them with certain information before she could get her stuff out of the car. A copy of our policy, the police report or the case number from insurance wasnt good enough. I spoke with insurance and they had never heard of such things. I also spoke with the police department and they said she can just go get her stuff, we werent trying to take the car. We sat in the parking lot for two hours going back and forth with this guy on the phone (he claimed to not be there but then came bopping out of the dispatch shed). Insurance called multiple times and he kept changing what it was that he wanted. She was unable to get her stuff until the next day. She called me while there and I could hear him running his mouth about the car. I asked to speak with him and asked him to stop scaring her. He is not insurance or the mechanic. He said, I do not have to talk to you and walked away, but he continued to speak out of turn. He refused to let her take the photos that insurance had requested. He refused to allow the insurance company to take the car without her writing on a piece of paper that she released the car to them and they could remove it from the lot. He requires a form but does not have one available for people? It took 5 days for insurance to be allowed to remove the car after she signed the paper. This company held the car for a week. They were charging $150 a day so that explains it. They are a disgrace to the industry. Insurance said they have never dealt with a company like this and they hope they never have to again.

Epic Towing LLC is NOT a BBB Accredited Business.

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