Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Property Management

Cobalt Property Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Cobalt Property Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cobalt Property Management Group, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon initial inspection, the house was not clean & sanitary by any rental standard. Cobalt was surprised by the neglect. Cobalt didnt have a resolution, we had to search for an emergency cleaning service. Cobalt only agreed to pay half of the cleaning fee. In April the irrigation line in the front yard was sliced, we called the maintenance line *********** pictures of this issue. It took from April to Aug for a repair but it wasnt fixed properly and had further issues. We had a rodent issue which we paid for exterminating but there is a hole on the side of the house. We put in a maintenance request for the hole to be fixed in April. The only responses we were given is the builder should be coming to fix it, it was never fixed. In August we noticed a huge foundation crack on the backside of the residence and we knew it was a cause for concern. We emailed about that problem in Aug and it wasnt until *********** finally came to look. It was a massive problem causing insulation issues. Theres a settling problem & the windows have shifted. noticeable drafts in the home. Cobalt said there was nothing they can do. Upon signing the lease We were given a utility sheet to transfer the following in our name. Gas, water, electricity, trash and internet. No other utilities were ever mentioned all year long until we informed Cobalt of our increased utility bills due to the crack in the house, upon which Cobalt notified us for the first time of a year long delinquent sewage bill which is not in our name. Cobalt is demanding we pay this bill. They were willing to negotiate however when we stated that it was an unfair ask they took the negotiations away and demanded we pay even more than previously asking. The fact is we have paid every bill of ours on ********** concerns and issues has been completely unresolved and ignored the entire length of the lease agreement. We have been retaliated against for having complaints.

      Business Response

      Date: 02/10/2023

      Hi there, we have no record of a ************************* in our system or any of the maintenance issues mentioned in the complaint. We manage rentals in Central ******, I suspect this may be someone renting from a different company by the same name in **********.

      Thank you.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      Hello, my deepest apologies for this complaint to your company  I accidentally filed it under your business not realizing it was the wrong business  I tried reasoning out to BBB to have them help resolve this but I havent heard anything yet. But I will resolve this dispute and hopefully BBB will help with the rest. Again, so sorry for this mistake! Wish you the best of luck with your business.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Cobalt Property Management Group, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.