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Business Profile

New Car Dealers

Lithia Nissan of Bend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new vehicle and was assured that service center would be providing service to ensure warranty cover.No communication, business closed, now expected to travel 3 hours over a mountain range to nearest service center every time vehicle needs servicing.I would like compensation for fuel charges incurred in traveling to Lithia ****** and credit against service costs to compensate for additional mileage.

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used car. 7 days after buying it it stopped working. When I took it in they said the repair would be weeks or months. This was a known issue with the car. The last time Lithia Nissan of Bend worked on this car it took 4 months to return it to the owner and then the car worked for 4K miles before the same issue returned. There was no support from the dealership. They were happy to listen but offered no resolution. They use their structure of multiple brands in one location to create confusion about which dealer is responsible. There has been almost zero communication from Lithia about the status of the repair. They cannot tell what is wrong with the car and they seem to be trying to delay progress on a resolution so the limited (60 day, **** mi) warranty runs out before the car is fixed. I purchased a car that they represented as being a useable car, it was not. It had a major issue with it and they chose to sell the car regardless. Despite numerous inquiries about the car no information about the existing major flaw was conveyed to me. I would like to be contacted by the Bend BBB to discuss this further. I have sought legal representation to resolve this. Used car dealerships should not be able to sell their problems to consumers and expect that fraudulent actions and activity will be tolerated by consumers, communities and regulatory agencies.

Lithia Nissan of Bend is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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