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Business Profile

Computer Repair

Mac Tek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for Mac Tek's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mac Tek has 2 locations, listed below.

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    • Mac Tek

      354 NE Greenwood Ave Bend, OR 97701-4624

    • Mac Tek

      416 NE Greenwood Ave Bend, OR 97701

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company replaced my MacBook screen. About 30 days later the screen started showing a line down it. I contacted the company and they asked if I dropped it, I stated I did not drop it. When I brought in the MacBook for the company to look at, I was told it must be from putting pressure on the screen which I stated I did not do. The company then said they can replace the screen again for a slight discount.I paid $574 for a new screen for this MacBook to use at school. I am now being told by the company to put more money into fixing the screen.

      Business Response

      Date: 05/14/2025

      Customer dropped off computer January 28th, 2025. Cx was advised his computer display was damaged and needed to be replaced on January 29th, 2025. Customer approved display replacement on February 19, 2025. Display replacement was completed on February 24th, 2025. Customer picked up the computer on February 25th, 2025. The Display was in good working condition. No issues. Customer brought computer back the second week of May, 2025. The computer had lines on the display. The lines on the display could be pressed on and they would moved and change color. This is called a pressing issue. This can be caused by several different things. It could be software, loose connections or physical damage to the display. I asked the customer to log into his computer with his administrative password so we could further diagnose what caused the pressing issue, the customer could not log in because he did not know his password. The customer advised he would figure out the password and come back with the computer for further diagnosis. The customer was informed our warranty on display replacements is 30 days. Even though the customer brought the computer back well over 30 days later, approximately, two and a half months later, we advised him that if the display was determined to be damaged, we would replace the display again for only the cost of labor. We would not charge him for another display. The display cost is $350. The labor cost is $224. The customer was not upset or argumentative. The customer left and said he would come back once he figured out his password for further diagnosis. This was the last we had heard from the customer. 

      Thank your time and attention to this matter. Please feel free reach back out if any further action or information is needed. 

      **** *****~Manager

      MacTek 

      ************

    Mac Tek is NOT a BBB Accredited Business.

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