2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Scott B
1 star12/07/2023
Extremely disappointed. I had them replace the Ring and Pinion and bearings in my 2019 F250. They were very helpful in getting it done in a short timeline and I appreciated that, however, The rear end failed in less than ***** miles, in **** **** where I had to have a different shop take it apart and replace it again. I called the Auto Clinic and let them know what was happening and was instructed to bring the parts back so they could send them back for possible warranty. Long story short, I paid $3,000 of which $1,793 was parts, for a repair that failed. There warranty does state that all warranty work must be done in their shop so I understand I'm out labor, but they offered to only reimburse me for their cost only of the parts ($650+-). I will share my experience with everyone that asks me for a recommendation. All they had to do was stand behind their work and I would have been singing their praises, be careful who you choose.Review from S. E.
1 star05/30/2023
DO NOT COME HERE I had to drop my car off to get a full inspection done because my car was having issues, they told me it would take a couple days. I then went on vacation and picked it up when I was home. When I saw my car there were MANY things wrong with it. A bunch of plastic bags all over the front seat, one being filled with a yellow liquid. Cables on the front seat. Things all over my car that were supposed to be in my center console. My purse (had nothing inside) AND a pair of sunglasses were also STOLEN out of my center console, as well as a reusable shopping bag. I had a koozie in my car for camping, there was an empty vanilla *************** in it as well as a San ********** can in the back on my car, I don't drink either of those things. Wads of hair were in my car (long and black just like the owners). I also found their bills and mail in my car addressed to Auto Clinic of Bend. They also left my back two windows open, and told me it was to air it out? When I confronted them they said someone must have broken in. And they have no cameras to prove it. They were not helpful AT ALL.
Auto Clinic of Bend Response
06/06/2023
Where is our supposed mail then?
Customer Review Rating
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