Business ProfileforThuren Fabrication

On April 18th, 2024, I had $5,966 worth of Thuren Fabrication parts installed on my 2021 RAM 2500 at a shop authorized by Thuren fabrication. The Thuren website does not include any warnings that the use of their products may cause damage to the rear drive shaft, nor did they advise the shop to check the clearance of the rear driveshaft with the crossmember after installation. I am a nurse and a veteran, not a mechanic and have to rely on a company to safely manufacture products for use on my vehicle and to also provide sound advice to the shop they have authorized to install their parts. Recently, while my truck was in for service, a dealership in ********, ******* discovered damage to my rear driveshaft that requires replacement. The dealership said that the damage was caused by the rear driveshaft contacting the crossmember due to decreased clearance from installing Thuren products which resulted in an inability for the suspension to safely cycle without causing this contact. I am now going to be out $1451 for replacement of my rear driveshaft. Thuren has been rude and uncooperative and has offered not even an apology, let alone any advice or financial recompense. Additionally, my truck is going to require that I spend a large amount of money on more parts and labor to either revert to stock suspension or purchase more additional parts (from another company) and pay for more labor to make the truck safe for operation. I have images available to provide in further communication, they are not on the computer I am currently using to file this complaint. Thank you for your time.