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Business Profile

Security System Monitors

OmniGuard Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** identify account ******* unit D.An amount of $68.48 purchase from omniguard sevurity in April 2023.Item was return as per tracking informed receipt. Numerous email forwarded to omniguard prove fruitless in regards to the refund. I have sent the tracking number and receipt of item delivered, as directed by the company representative .

    Business Response

    Date: 07/03/2023

    Hello, I believe you have issued this complaint against the wrong company.  We do not ship anything to other states and we do not show you as being a customer.  We are a local ********************** company in OR and have nothing to do with this purchase or refund. Could you please remove this complaint? Thank you.

    ***************************

    CEO - OmniGuard Security (local ****** Security Company)

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our alarm goes off untriggered, scaring the c**p out of ** and our animals. Last time it went off in the middle of the night blaring, "Fire! Fire!" and it's not even connected to our smoke alarms. When I called, I was routed through a variety of numbers to call, and finally got in touch with a technical support person named ***** who's a lot of talk and no action.

    Business Response

    Date: 12/20/2022

    Hello, I am glad that my team was able to respond and get you taken care of by performing an onsite audit of your system.  I would appreciate if we could remove the complaint from the BBB since it was not us who you directly contacted (it was *************** who owns your alarm contract) and the issues had nothing to do with our system directly.  We don't have any devices that annunciate "Fire".  That is typically smoke detectors that are installed as part of the construction of the house.  We don't deal with any fire related security or systems.  Thank you and please let us know if we can be of any further assistance.  Please reach out to us directly and we typically will respond within 24 hours or less.  

    Customer Answer

    Date: 01/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.

    I find their response completely disingenuous. The fact is that I did contact ******** originally, and they referred me to the company they say was responsible. But they were the ones who were able to easily fix it, and if they had just taken responsibility instead of brushing me off, all this could have been avoided. 


    Sincerely,

    ***************************

OmniGuard Security Systems is NOT a BBB Accredited Business.

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