Complaints

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• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of this year there was an apartment fire at my complex. At the time we had no manager. s Shortly after this occurred the management of the property was taken over by ********************* the owner and manager of Profound Properties, LLC Phone: ************ Fax: ************ profoundpropertiesllc.com ***************************************************. Since then I have perceived violations to codes of ethics Including entering the burned out apartments even though there were signs posted saying not to, contridicting the fire marshalls statement that there was smoke damage throughout all 8 units of the building. Evicting tenants instead of paying for them to move as is Multnomah county mandate. More recently there was an incident involving my family where we were working on loading our RV with our belonging and so had it parked in front of our unit, not blocking or impeding anyone else's movement. **** threatened to call the police and have it towed if we didn't immediately remove it from the premises, stating it was in the lease. I looked up my lease and read it. There is nothing in the lease about having a RV on the property. **** continued on that day by taking pictures of my minor daughter and my *** dog when they came out of the apartment to see what was going on. My Animal was off leash and we keep her off leash, which I have explained to the property management, so that she can do her job and respond when needed to my husband's panic attacks. Later on I called the office to ask who I can speak to to file a complaint about what had happened earlier in the day, I was transfered to ***** I was informed, by ****, that all communications go to him and that if I wasn't happy with that I could get an attorney. I view this as very rude and very unprofessional conduct. Also, **** has assumed and is unwilling to accept the fact that my *** dog is any other breed than what he says she is even though we have paperwork saying otherwise. This whole this is just wrong!!!

  

  Business Response

  Date: 07/17/2023

  Thank you for your message. We take your concerns seriously and will do our best to work with you as you depart the premises. 

  You are correct in that we began managing the property around the time of the fire loss. We were wrapping up the final details with the owner to get started when the fire happened. As the property was in-between managers at the time, we agree that there was some confusion and we did our best to get caught up and pass along information as soon as it was available to us, and we had the legal right to represent the property owner. 

  We did enter the burned apartments with the restoration company, fire investigator, and insurance adjuster. I do not see how this would be perceived as unethical or cause any concern to you as your apartment was not affected, but we have noted your feedback. Further, the information we passed along is the information we received and we are unaware of any contradictions. Had you felt there was an issue regarding your apartment, you should have brought it to our attention. 

  No tenants have been evicted due to the fire and that statement is untrue. You are the only tenant currently facing eviction which was due to non-payment of rent and a second case for unlawfully occupying the premises after the 30-day notice you gave had expired. Regarding the *** letter, you provided us with a letter previously used for a cat. As a courtesy, we gave you 2 weeks to provide a letter for the unauthorized pet (dog) which is on the breed restricted list. You failed to provide that letter within the timeframe given. We then sent a Notice of Termination for Pet Violation which gave you an additional 10-days to provide the letter or remove the dog, and you opted to give a 30-day notice to vacate in that timeframe. As you were leaving voluntarily, we did not pursue the Pet Violation. The two eviction cases against you are for reasons not related to the pet, although we would be well within our rights to file on that as well. 

  The RV is not authorized on the premises per the terms of your lease. As this was explained numerous times and you became argumentative, we referred you to an attorney to seek further clarification on the terms of your agreement.  Regarding the pictures, we did take pictures of the *** the off-leash breed restricted and unregistered dog, and the mound of trash and furniture you had stacked next to the dumpster area. At one point, while I was backing away from the unsupervised and unleashed dog, a young adult did exit the apartment to collect the dog. No pictures contain this individual. 

   

   

   

   

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20279859

  I am rejecting this response because:
  Hello, I am attaching a copy of the lease provided to me by ******** ******************** nowhere in it does it state anything about us not being able to have an RV temporary on the property.  As far as the 10-day pet violation, we never received such a notice from you and did not make our decision to vacate based upon that notice. We have been wanting to move out of this horrible apartment complex for some time now and haven't had the means to do so, until recently. Also, your assertion concerning our emotional support animal being on the restricted breed list is still incorrect. Even your own screening site differentiates between the two separate breeds. Ours is a Staffordshire Bull Terrier NOT an ******** Staffordshire Pitbull. Please do some research before you continue to mislabel and miscategorize us and our *** animal! As for the garbage next to the trash can, that does not belong to us, that has been there for months. We used to have a truck and trailer and would dispose of our refuse appropriately and in the garbage can if it was small enough. Again, you need not to assume and discriminate against us just because we live closest to the dumpster. Also, as far as my 2 foot tall dog coming out of my apartment off leash my daughter had just opened the door to see what was going on and the dog came out, would anyone keep their dog leashed inside their home? I think not! She wasn't mean, she didn't attack you, she merely came out to see who you were a stranger at her home. And when called she returned to her home. There was no need to take pictures of my under age daughter retrieving her dog that had inadvertently gotten out of the house. You make it sound like she was just out running around. FALSE!!! 
  
  
  Sincerely,
  
  *********************