Complaints

This profile includes complaints for Phlebotomy Training Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Phlebotomy Training Specialists has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Phlebotomy Training Specialists

  4800 SW Griffith Dr Ste 210 Beaverton, OR 97005

• 

  Phlebotomy Training Specialists

  4494 River Rd N Ste 101 Keizer, OR 97303

• 

  Phlebotomy Training Specialists

  8800 SE Sunnyside Rd Ste 218S Carver, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended only 3 days of the Phlebotomy Training Specialists program and it was an experience that makes me afraid of all the prospective students thinking about coming here. The instructor was constantly being distracted by her child calling her phone during lecture time. She had random people walking into the middle of lecture, saying he was here to wash her car outside for her for $35. Keep in mind, during class time. Shed give us break, stating it would be a 15 but she would in the end make it a 45 minute break because she was doing her homework because she herself is in school. She had us draw eachothers blood, and do simulations of finger sticks, and she disappeared for about 30 minutes without letting anyone from class know shed be gone, keep in mind this is barely day 3 and people are being unsupervised and theyre drawing eachothers blood. The girls next to us had a bad draw and her arm was bleeding an abnormal amount, and the teacher was not inside the classroom. Beware of enrolling in PTS. Take your money elsewhere, you can succeed anywhere else BUT here.

  Business Response

  Date: 07/18/2025

  We want all of our students to be safe, seen, and supported at all times in every classroom. We carefully vet each instructor fully, and ensure theyre providing exceptional instruction in an environment where students can thrive. Of ****** student surveys, our instructors have a 4.85 out of 5 rating. Unfortunately this complaint is the first weve heard from this student. We have a personalized process wherein students can submit concerns immediately. We would have loved to speak with this student to better understand any initial concerns or to make any necessary adjustments in a timely manner. Were still open to that conversation and invite her to reach out to our **************** team. 
  
  Unfortunately, the accounting of what is listed here conflicts with other accounts. The instructor took one short call from her young daughter at a time during class where it wouldnt be a disruption. During the break some students decided, on their own, to take a 30-minute break after the instructor told them it would be only a 15-minute break. During breaks our instructors will sometimes catch up on their own tasks but not tasks that would distract, disrupt students in the classroom setting. At one point the instructor left the room for approximately five minutes and explicitly instructed the students to not perform blood draws in her absence. When she came back no one had drawn blood, nor were there reports of blood draws happening when she was away. We want all of our students to be safe, seen, and supported in our classrooms. We invite this student to contact us so we can continue to reach an understanding and resolution.
  
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to enroll in their pharmacy program. The initial fee was $100 to register. I was unable to get into the program because, the system was prompting me to pay the whole amount even though it stated a flexible paying process. When I called the number in question to get my money back it was prompting me to more infamurtials so that I was unable to get my money back . Just want my refund their system of three days should not merit a service u provided.

  Business Response

  Date: 08/20/2024

  Dear BBB Great West + Pacific,
  Thank you for bringing this matter to our attention. We take customer concerns seriously and would like to provide clarification regarding ********************************* enrollment in our pharmacy program.
  
  Araceli enrolled in the program on July 19, 2024, and paid the $100 registration fee. According to our enrollment agreement, students have three business days from the date of enrollment to cancel and receive a full refund. This policy was clearly stated in the agreement, which ******* acknowledged and accepted during the enrollment process.
  
  Our records indicate that ******* did not attempt to contact us within the three-day cancellation period. The first contact we received was on July 29, 2024, when ******* left a voicemail inquiring about how to access their course. One of our agents promptly returned the call on the same day and left a voicemail with instructions on how to proceed.
  
  Its important to note that ******* did not complete their student profile or upload their graduation documentsboth of which are required before accessing the course. We attempted to reach out to assist ******* with this process but did not hear back until they requested a refund.
  
  Regarding the "infomercial" mentioned, we believe this refers to a text message sent on July 25, 2024, inviting them to participate in a survey for a chance to receive a $25 gift card. This outreach was not related to payment or refund matters and was sent solely to gather feedback on our services. Additionally, we want to clarify that our institution does not use infomercials. When students call our support number, they are either connected with a live agent or directed to voicemail. There is no automated system prompting additional offers or advertisements.
  
  While we cannot process a refund as the request was made after the cancellation period, we would be happy to assist ******* in completing their profile and accessing the course should they wish to continue.
  
  Attached to this response are relevant documents, including the enrollment agreement and records of our communication attempts, for your review.
  
  We hope this clarifies the situation. Please let us know if there are any further questions or if additional information is needed.
  
  Sincerely,
  Phlebotomy Training Specialists

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 9/11-9/20 I was enrolled in a phlebotomy class, but we all quit early due to our class was treated unfairly amongst other issues and I requested a full refund. Our instructor on 9/21/23 came in late and aggressively told us we all need extensive training and then made us read aloud from the book without even giving emphasis on what would be a focus for the national test or explaining any further on specific topics we had questions about. We felt uncomfortable even speaking and/or looking to him. After book reading was completed we were told to poke our already bruised arms and hands while not being supervised because he ignored us and did not speak all evening. One of the student purchased a training arm so we decided to use that to practice on after we couldn't poke ourselves anymore. This was our last night for instructor training/help and we were ignored.On Wednesday 9/20/23, a girl cried due to anxiety and she had expressed she had an anxiety disorder. This was disregarded by instructor. Our hands were covered in pain cream on 9/20/23 from unsupervised poking/blood draws. Also, on 9/20/23 two girls from another class received very one-on-one training for an extended amount of time and they were both asked to poke two students in our class. We were a small class of 4 with minimal hands and arms to poke. The girls in the other class were given a softer tone, encouragement and more help than we were. What appeared to be blatant favoritism was observed by all. That is the only night we stayed until 10:00 pm. While we understand personal and family situations, the emotions expressed by our instructor cost us the training we expected and paid for and came at the cost of our time, money and education.I reached out to the company and was told payments doesn't take calls and no accommodation can be made. This is very concerning considering the instructor was late every day and dismissed us early every night except one.

  Business Response

  Date: 10/09/2023

  We appreciate the feedback provided in the recent complaint concerning our phlebotomy program. At our institution, we take pride in delivering high-quality training and maintaining a professional learning environment. Because the students were dismissed early on these occasions, we have adjusted the refund policy to reflect only the hours they were truly in class, for supplies used and other expenses associated with their attendance.
  
  We are bound by these refund policies by our state regulators, and we strive to issue fair refunds based on the experiences and attendance of students. Due to supplies used, textbooks issued, and application fees, we are unable to process full refunds without breaking discrimination rules.
  
  We are committed to continuous improvement and have reviewed the reported incidents to ensure that corrective actions have been taken to maintain a positive and inclusive learning environment for all students. This situation has been addressed with the instructor in question. As this instructor has a 95% recommendation rating over nine months teaching with the school, we feel this is sufficient at this time. Input is valuable in helping us enhance our programs, and we remain dedicated to delivering the best educational experience possible.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20664488
  
  I am rejecting this response because:
  It is false and it didnt mention other details that would prove this business its main goal is **********. I explained to this school that we didnt receive any quality training and the instructor was releasing us two hours early and one day he left early saying that he had an emergency. The school reimbursed us only 40 % of **** $ we payed.The school refused to give me a breakdown of how they calculated this refund. On top of that they also refused to give me the refund policy I signed at the registration. Basically they took my money illegally 
  Sincerely,
  
  *******************

  Business Response

  Date: 10/22/2023

  We appreciate the opportunity to address the complaint filed against our school. The complaint alleges that our business prioritizes profit over quality training and that the refund provided was not adequately explained.

  Firstly, we would like to clarify that we provided the complainant with a breakdown of the refund calculation. The refund was calculated based on the hours attended by the complainant, which included instances of early class dismissal. This calculation adhered to the refund policy outlined in the paperwork signed at the time of registration.
  We take all concerns seriously and are committed to providing the best educational experience for our students.

  If the complainant requires further clarification or wishes to discuss their concerns in more detail, we are readily available to address these issues.
  

  
  

  Customer Answer

  Date: 10/24/2023

  The enrollment fee should be refunded as it had nothing to do with the program and since the program failed to provide a quality training , I should receive this enrollment fee. 
  Regarding the pro-rated tuition calculation ,if each class consists of 8,33% , and we were released 2 hours early every day It should be 4% . If you do the math, it is not 8,33%. I need at least 60% refund .
  The break down of the study material that was provided was too expensive as it consisted of a small photocopy book and gloves and some blood drowning supplies . As I explained in my early emails , I am willing to mail these study materials certified mail and get my 250$ refund. 
  

  
  

  Business Response

  Date: 10/24/2023

  Regardless of students' opinions, books, supplies, and fees are not negotiable costs. All course fees are outlined in the enrollment paperwork, signed prior to starting class.

  Since the course is 48 hours long, each 4-hour block represents ****% of the class. Because the student attended 26 hours (confirmed by the whole class), we did the calculation based on 24 hours, rather than 28, since 26 fell between these. This represents 54% of the class where we paid for instructor time, leasing, overhead, textbooks, and supplies for the students in question. 

  The enrollment fee of $125 is a standard practice. This fee, as agreed upon at registration, is only refundable for five days during the cooling-off period. It is allocated with admissions, paperwork, and administrative fees as a deposit. This is in accordance with the state policies, and is the same for all private schools in the state. 
  

  The $35 textbook fee was nonrefundable as soon as it was used by the student. These books are unable to be re-used by others, and are therefore nonrefundable. The $115 exam fee was included in the refund, as the exam was not attempted. 
  

  The remaining $950 comprised of supplies and tuition is refunded pro-rata based on hours attended. Supplies may not be returned for additional refunds, as they are not able to be re-used. Since the student attended 26 hours, and we rounded down, the refund for those attending 24 hours is calculated by taking $950 and multiplying it by .5 (.5 = ****** * 6 classes, or 24 hours of class). This comes to a refund of $475. We then added the $115 exam fee for a total earned refund of $590. 

  
  This refund was calculated in accordance with ALL applicable state laws and regulations. We are not able to offer a further refund and remain in compliance. 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in a phlebotomy program 9/11 through 9/20 but we decided to quit because we were disappointed by the lack of training, professionalism and being treated unfairly and want a refund. The instructor would always come in late and would let us leave early, by leaving early we lost about 6+ hours of training. I feel as if we were robbed from our time and we were not getting the teaching we paid for. On 9/20/23 a girl from the class cried and stated that she has anxiety disorder and that was disregarded by the instructor and she was yelled at. That same day two girls from another class came and he was helping them and being considerate about their emotions and concerns about the class; this showed obvious signs of favoritism. On 9/21 he came in late and told us that he didnt know how we were going to pass this class and then made us read the book without explaining what we should focus on the national test or explaining further topics. It was an uncomfortable day because he wouldnt speak to us and we felt unwelcome to talk to him or even look at him. Later he told us to practice as he ignored us and stayed on his phone the whole entire class. This was the last day we could get help from but it was such an unwelcoming environment and he didnt guide us and let us poke each other without supervision. He sat there on his phone the entire class knowing we needed the extra help. We stayed and decided to practice on an arm that was purchased by one of my classmates because we couldnt poke ourselves anymore. The lack of compassion toward us and the emotions expressed by our instructor cost us our time, education and money. I reached the company but was told that I would not get a refund. When contacting the company they seem to dismissed everything we just told them and why we wanted a refund.

  Business Response

  Date: 09/28/2023

  We appreciate the feedback provided in the recent complaint concerning our phlebotomy program. At our institution, we take pride in delivering high-quality training and maintaining a professional learning environment. Because the students were dismissed early on these occasions, we have adjusted the refund policy to reflect only the hours they were truly in class, for supplies used and other expenses associated with their attendance.
  
  We are bound by these refund policies by our state regulators, and we strive to issue fair refunds based on the experiences and attendance of students. Due to supplies used, textbooks issued, and application fees, we are unable to process full refunds without breaking discrimination rules.
  
  We are committed to continuous improvement and have reviewed the reported incidents to ensure that corrective actions have been taken to maintain a positive and inclusive learning environment for all students. Input is valuable in helping us enhance our programs, and we remain dedicated to delivering the best educational experience possible.

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into a class on 9/11/23 for phlebotomy. We were promised 48 hours of effective and efficient training which we did not get because of the following. The instructor came in late many times. The class was from 6pm to 10pm totaling 4 hours a day. Every day we left at 9pm instead and one night even 8:13 which is about 6+ hours that we did not get to learn what we paid **** dollars for. There was only 4 of us so we had to poke each-other countless times as well. The instructor then on 9/20/23 brought two girls from the previous morning class into ours and spent an hour only helping them instead of us which again was time we paid for help and that was the only class that we left on time. Then on 9/21/23 the instructor told us he had no faith in us passing the class and then had us read a book and then go into drawing our partners arm. He stayed on his phone for 2 hours not helping us. That was the last class we had to practice before an exam that we had to take and he did nothing to help us and none of us were confident enough to poke each other without him so we worked on a fake arm and then went home without him saying a word to us. And upon looking at our attendance we noticed that the day he brought the other girls in he did not **** us down as being there for the class. I requested a refund which they will not give. They offered a *********** I am not able to do because of time and my child which I too explained to them also the simple fact that I do not want to continue with this company due to the many inconveniences we experienced. This was not fair and seems like a money grab especially because we did not get nearly the amount of hours we paid for and was displayed on the website. I will provide pictures of messages I sent the day I decided to stop going. I also have a picture of him just sitting there and messages that prove we left early which I cannot add because they are too big

  Business Response

  Date: 09/28/2023

  We appreciate the feedback provided in the recent complaint concerning our phlebotomy program. At our institution, we take pride in delivering high-quality training and maintaining a professional learning environment. Because the students were dismissed early on these occasions, we have adjusted the refund policy to reflect only the hours they were truly in class, for supplies used and other expenses associated with their attendance.
  
  We are bound by these refund policies by our state regulators, and we strive to issue fair refunds based on the experiences and attendance of students. Due to supplies used, textbooks issued, and application fees, we are unable to process full refunds without breaking discrimination rules.
  
  We are committed to continuous improvement and have reviewed the reported incidents to ensure that corrective actions have been taken to maintain a positive and inclusive learning environment for all students. This situation has been addressed with the instructor in question. As this instructor has a 95% recommendation rating over nine months teaching with the school, we feel this is sufficient at this time. Input is valuable in helping us enhance our programs, and we remain dedicated to delivering the best educational experience possible.