Complaints

This profile includes complaints for The U P S Store # 5253's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The U P S Store # 5253

  16055 SW Walker Rd Beaverton, OR 97006-4058

• 

  The U P S Store # 5253

  PO Box 507 Beaverton, OR 97075-0507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding REMOVEDs mishandling of my shipment, lack of communication, and an incorrect low-value settlement offer.Tracking Number: 1ZE057A60372695130 Shipped from: The UPS Store #REMOVED, REMOVED, OR Ship date: November 28, 2025 Expected delivery: December 3, 2025 Last scan: December 1, 2025 at REMOVED, REMOVEDlost my package in their facility and closed the investigation without ever contacting me. A representative later reopened the case. I provided proof of non-delivery and official REMOVEDreceipts for the true value.Despite this, REMOVEDattempted to limit compensation to $100, which is not acceptable for a shipment containing five iPhones. The UPS Store also listed 5 Phones 5000 on the shipping receipt, meaning a higher value was declared.I am requesting: Full reimbursement based on receipts Proper escalation to a senior claims adjuster Review of UPS Store #REMOVEDfor mishandling declared value Accountability for the lack of communication and error in closing the case REMOVEDneeds to take responsibility for losing this package and correct the settlement accordingly.

  Business Response

  Date: 12/10/2025

  Thank you for your time reaching out on this matter. O

  On Friday November 28th Sokhacowin Tech came into our UPS Store REMOVED, to ship 5 iPhones. at the time of shipment we asked if he would like to insure all of his iPhones. He was also told that if he didn't insure the product, in case of a mishap, he would receive $100 plus shipping fees. He signed the terms and agreement to that fact and declined additional insurance.

  On 12/04/2025 it was brought to my attention that the package stopped moving in REMOVED. So I started an immediate trace with REMOVEDon the package. Unfortunately, REMOVEDhas informed us that the package is lost in transit and we (The UPS Store) are filing a claim on our client's behalf with UPS

  UPS will reimburse the client $100 plus the shipping cost as there was no additional insurance taken.

  thank you for your understanding,

  Shelby Surgeon Store Manager.

  Customer Answer

  Date: 12/11/2025

   
  Complaint: 24256789
  
  Thank you for the businesss response. I appreciate the update, but several important facts were not addressed accurately.

  I am rejecting this response because:

  First, the UPS Store did not inform the sender about insurance, despite knowing the package contained brand new iPhones. My friend, who sent the package on my behalf, was never told that failing to purchase additional insurance would limit reimbursement to only $100. The store employee also never asked for receipts or the actual value of the items.
  
  Second, the description of goods 5 PHONES 5000 was written by the UPS Store employee, not by us. That number was based only on what the employee estimated, not the real verified value. The actual total purchase price was $5,995, and I have provided full REMOVEDreceipts to prove this.
  
  If the store is confident that they informed the shipper about insurance options, they have the ability to check their own security cameras from November 28, 2025. The footage will clearly show whether insurance was discussed or offered. I respectfully request that the store review the footage to confirm what actually occurred.
  
  Third, the package was lost while in REMOVEDcustody at the Lathrop CA hub. This loss was not caused by anything the sender or I did. Given that REMOVEDaccepted the package, scanned it through multiple facilities, and then lost it, it is not reasonable that I should receive only $100 when the documented value is nearly $6,000.
  
  I am simply requesting reimbursement for the actual financial loss:
  $5,995 plus the shipping fee, supported by receipts and serial numbers.
  I am not requesting anything beyond what REMOVEDlost.
  
  If, after reviewing the security footage, the UPS Store confirms that they did not inform the shipper about insurance, I expect a full reimbursement for the value of the lost items.
  
  Thank you for your assistance in helping resolve this matter fairly.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a PMB from The UPS Store #REMOVEDon Sholls Ferry in REMOVEDon 8/25/23.I paid for 3 months of the Premium Package. This included notifications of mail.I requested a box with 2 keys as I was going to be traveling and unable to access the box myself. They did not have one available and said they would make a second key for me to pick up the following week. I had a package delivered on 9/7 and did receive a generic text notification I had a package.I asked about picking up my second key and was told the key was not ready yet when I picked up my package on 9/8. I did not check my box as I had not received any notification of mail. Only the package at the desk. It turns out I had 2 letters that had been delivered throughout that week.I stopped back in again on 9/14 before leaving town. The second key had still not been made, and I discovered mail in my box. I spoke to them about the fact that I had not been receiving notifications of mail. They verified I was sighed up and my contact information was correct.I received a generic message on 9/21 and 9/28. I was receiving weekly mail. From 8/25 to 10/12, yet I only received 3 notifications even though I had 11 pieces of mail all dated with different dates during that time. I also rented the box so I could have a physical address to use with companies. It turns out, most systems recognized it as a PO BOX and would not accept it. I had to use my Aunt's address. Since they were not providing the services I paid for, I emailed the store on 10/12 and 10/17 requesting they close my box and refund my money in full. I received an automated email on 10/12 confirming my box was closed. I received the mail that had been in my box a few days later. But no one has responded to my request for a refund.I also submitted it to UPS.com through their site and received no reply from them either. I am requesting a full refund since they did not provide the services I paid for. A physical address and mail notifications.

  Business Response

  Date: 11/29/2023

  Miss REMOVED,

  We would like to sincerely apologize for the issues that arose with our mailbox services. While a few of the issues were out of our hands, we will take responsibility and give REMOVEDa full refund of the services she paid for. We recognize that she did not recieve the full service that she was due, and have taken steps with staff in order to avoid this situation in the future.

  She opened a mailbox for three months in our store with the REMOVEDwhich included notifications of mail and packages. For 3 month mailbox rental she paid $77.97 and a Set-up fee of $10.00 which totals to $87.97. This is the amount is being refunded to her. We have written the check for that total amount, and we now need a complete address to mail that check to. 

   

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  My PO BOX in REMOVEDis the address that can be used.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 separate occasions, I have brought return items to be shipped to Amazon. This store advertises that they do this. Amazon also advertises that it is free to return items to The UPS Store to have shipped to Amazon.They continue to refuse to process these returns. The first time, they refused to process the return because they wanted the REMOVEDCode printed on paper, instead of on my phone.The second time they said they will not process the return because the item was not in the original manufacturer's box. It was in the Amazon shipping box.This third time, 8/21/23, they refused a return because the item was in the original manufacturer's box, but this time they demand it be in the Amazon shipping box instead.They simply refuse to process Amazon returns, which forces me to goto other The UPS Stores that perform the services they advertise. This place always blames Amazon for their policy, but it is clearly an issue of willfulness. I demand a written apology for refusing to perform services.When I spoke to the manager/owner and explained I would be taking my business elsewhere, his reply was, "So what? It's not the end of the world. We have plenty of other customers!"

  Business Response

  Date: 08/23/2023

  I am sorry that REMOVEDhas had a negative experience here, however we process 200 Amazon returns daily. We follow Amazon's own rules to all the UPS Stores correctly.

   

  Amazon provides us with 2 types of QR codes to accept from the customers

  1) "No box or label needed" , In this case we accept the item as it comes to us, pack it ourselves and send it out to Amazon. Amazon reimburses us for that transaction.

  2) "Customer Packed" is a transaction where Amazon says the customer has to pack the item themselves and bring to a UPS Stores. Amazon wants to re-sell the item and they don't want to have any labels or markings on the Manufacture's box so they ask that the customer pack it in another or original box before returning it. For this transaction Amazon reimburses us the same amount as above. If we don't follow their directions REMOVEDcorporate has told us that we will not be reimbured from Amazon.

  The concept of "Customer Packed" is understood by every single person that comes into our store, except for REMOVEDapparently. Everyone with that type of QR coide brings their item in fully packed or buy a box from us. 

  We just want REMOVEDto follow directions set forth by Amazon. We don't want to make money from REMOVEDor anyone else for returns, Amazon pays us well for our services, we just want their directions followed or we don't get reimbursed from Amazon.

  Thanks

   

   

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20506866
  
  I am rejecting this response because:

   

  I brought the same item in 3x. 

  First--they wanted the REMOVEDprinted on paper, my phone was not good enough, as it is at all other UPS Store locations. 

  Second--they said it had to be in mfg box and not shipping box.

  Third--same item, now in mfg box and not shipping box.

   

  They have refused the same return 3x. I've "followed the instructions/rules set forth by Amazon".

   

  I have been returning things to Amazon, via UPS Store for over 6 years. I follow the rules and instructions to the letter to avoid push-back from staff. Never an issue at any other location. 

   

  This location may process 200 returns a day, but they continue to refuse to process my returns. 

   

  I'm not sure if this is some sort of personal matter with the staff, but I'm a customer who just wants the REMOVEDand its employees to adhere to Amazon's return policy. The fact that they refuse costs me money to drive to the next location when I can walk to this one. 

   

  Horrible customer service at best, as they blame me in their response. 

   

  Their attitudes when rejecting my returns is unpleasant and arbitrary. 

   

  I've never once have asked them to ship something in the wrong box. Both times, they refused to sell me a box to make the return in. Citing that without a separate shipping box, they will not ship it. But they sell boxes, I ask for one, they refuse to sell me one.

   

  When I took this up with the manager/owner, he actually suggested I go dumpster diving for "any box". Um..I do NOT dumpster dive and I am appalled that he would even suggest such a thing. 

   

  I've paid for many services at this store. There is no reason to suggest that I'm a dumpster diver. I work for a living. 

  
  
  Sincerely,
  
  REMOVED