Reviews

Review Details

• Review fromGary H

  Date: 11/20/2024

  1 star
  Do NOT ever use these bunch of crooks They are completely and utter useless Paid $2999.78 for the "Tru Bundle" for my *** X5 Now finding it is not worth the paper that this contract is on.Have a damaged tire that is clearly covered under the ************ (Rim) Protection but still waiting for this to be resolved Can't drive my car and these CLOWNS do not care one little bit I DO NOT RECOMMEND THIS AWFUL ORGANISATION Stay clear and keep your money in your pocket Otherwise you will be SCAMMED

• Review fromJairo A

  Date: 10/14/2024

  1 star
  I purchased a couple of sectionals and coffee tables from rooms to go. In addition, we paid for a 3-year warranty that was pushed by the sales team. We have had three issues in a year so far. One couch makes noises when we sit; the other is developing tears in the cushions, and the coffee table has developed some water stains from one of the kids leaving a cup on the table. All these issues are supposed to be covered in this warranty; however, the warranty has tried to find every loophole possible not to cover it, and we have been bounced back and forth from warranty to room to go customer service, pointing fingers at each other. We have been left with nobody caring about the customer and their purchase protection promises.

• Review fromArmando R

  Date: 09/03/2024

  1 star
  Won't honor insurance claims. Contract is unfair with wording that works for company only.

• Review fromChristine S

  Date: 08/07/2024

  1 star
  Waste of time and money! We were told by Rooms To Go that if our puppy peed on the couch, we would be fine if we used their cleaning solution and if that failed, the warranty company would send out a tech to clean it. What they dont tell you is they only clean one small spot at a time, they consider three separate pee spots that happened at the same time (puppy got excited and moved twice when I tried to pick her up which per the warranty folks met the it happened in the same day criteria) to be an accumulation and would not be covered. I was advised to have someone on our own dime come out to clean the couch but that would then void the warranty. The agent assured me it would not void the warranty for any future spills or accidents but based on what I read in the contract and in other reviews from multiple sites, they will not cover any service it seems.

• Review fromMario W

  Date: 08/02/2024

  1 star
  Worst experience for an warranty company, placed a claim for a mechanical issue with my freezer not pushing out the ice but still making ice, called fortegra and the supervisor said that we have a warranty that covers mechanical issues but doesnt cover or replace the ice maker, the supervisor said on a recorded call yes this is a mechanical issue but we dont replace anything on the ice maker so wtf did I purchase a warranty for if you dont or cant cover a mechanical issue!!!!!!!???????

• Review fromNorman S

  Date: 07/29/2024

  1 star
  Fortegra Funriture protection policy is a scam, and this crooked company is doing fraudulent business.We turned in a claim to have a soiled dinning room chair replaced. When we purchased the chairs, it masde sense to protect it from food stains, since we are eating on out dining room chairs.At first they argued that itr wasn't a food stain. Then they argued it was an accumulation of stains, not stemming from one incident (the food had gottenon the chair in more than one place). Then they said, we didn't take the necessary precaution to prevent the staining.We had a Rooms To Go Tech come out and look at it and confrim that it was food stains and that those weren't coming out. He told us that it would have to be replaced.DO NOT purchase this bogus protection plan. As a matter of fact, if Rooms To Go sells such horrible add on products, just skip Room To Go all together.

• Review fromGary J

  Date: 07/24/2024

  1 star
  Dishonest warranty service I filed a claim about a strange stain and powerfully musky odor coming off my recliner after a move (furniture was in a moving truck for five days along with other families' goods, appararently) and was told the warranty would NOT cover it due to the fact that the origin of the odor was unknown. I was told if it was caused by a pet or animal, it would be covered, but since they had no way of knowing, no. Also, very condescending agent kept referring to me by my first name in a patronizing tone as the conversation went on. Then had the nerve to tell me they would send me what they would cover for "future reference" as if I would keep a musky-smelling chair in my house, or ever do business with them again. It's a shame since I bought the chair six months ago, but now I know: never do business with Fortegra again. Looking at other reviews, this seems to be a fairly typical experience dealing with this company.

• Review fromFaith A

  Date: 06/06/2024

  1 star
  Very sad experience. I had an extended warranty on some furniture I purchased last year. The table suffered some surface damage from A scented oil spill. They seemed determined to deny my claim. I was given a different reason each time I refuted the previous one. Lastly, they claimed that it was impossible that the spill could have caused the damage in the pictures I sent them, based on the information they alleged they saw on the air fresher manufacturer website. When I said it depends on the surface in question I was told that Fortegra did not build the table so they know nothing about that. Unfortunately based on other reviews and complaints my experience is not unique. Note: their contract limits the recourse you have, including waiving the right to be part of a class action lawsuit. This explains a lot considering the number of customers they have betrayed. DEFINITELY NOT RECOMMENDED

• Review fromDonna B

  Date: 05/21/2024

  1 star
  This place *****. I have had multiple claims on a leather living room suit I bought from Rooms to go. They have denied every claim. I now have expensive useless junk sitting in my living room. They do not repair Anything. I have a chair that leans to one side and we cant even use. I have zippers that are broke and they will not repair. I have leather worn and they wont repair. Dont waste your money on them or rooms to go.

• Review fromAngel Y.

  Date: 05/17/2024

  1 star
  This company is trash I bought my daughter a bedroom set with Rooms to go, unexpectedly they put insurance on the furniture we didnt notice until they billed us. About a year and half later my daughter was swapping her furniture from room to room and she damaged the drawer of the nightstand and under her bed she stored a large luggage that scrapped the bottom rail of the bed. These were accidents that happened and with this forte grad insurance is suppose to cover well when the tech came out he stated that it dog chew. That was a lame excuse not to replace nor repair the furniture. Weve been paying insurance on these furniture for almost 3 years and it didnt cover anything not even a repair I truly hope that something can be done because these people are scamming the clients with their propaganda of coverage