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Business Profile

Grills

GrillWorks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grills.

Complaints

This profile includes complaints for GrillWorks's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrillWorks has 2 locations, listed below.

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    • GrillWorks

      3850 SW Hall Blvd Beaverton, OR 97005-2048

    • GrillWorks

      5427 NE Century Blvd Hillsboro, OR 97124-9300

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 24, 2025, I placed an online order for a Big Green Egg Mini Egg Charcoal Smoker ******, order #***** from this company. This was the full price for this item, similar to several other vendors and not a discounted price. With a great delay, the smoker was delivered 2 weeks later, in what appeared to be an improvised packing, with many broken parts and missing multiple items that were supposed to be included or not broken: Here are the problems with what I received:1. Fire box broken into several pieces (a $47 + tax value)2. Fire ring broken into several pieces (a $42 + tax value)3. Missing handle ($30 + tax)4. Missing Temperature gauge ($35 + tax)5. Missing ceramic damper ($32 + tax)6. Missing daisy metal top ($40 + tax)7. Missing instruction manual ('Egg and band assembly instructions')8. Missing Big Green Egg Safety Tips 9. Missing Big Green Egg Check List Al those for an item that I paid a full price on as a new smoker.I had to contact the company several times, after informing them I planned to file complaints with the BBB, Small Claims Court in OR and the Big Green Egg, after recurrent delays they said they would offer a full refund after I sent them pictures of the items (which I did) but this has not yet happened. All I want is a full refund and a prepaid RMA so I can return what I got from them.

      Business Response

      Date: 11/21/2025

      This individual has received a full refund. Please discontinue contact on this issue. It has been resolved. 

    • Initial Complaint

      Date:11/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The address of the company is ******************************************************************

      **************

      Customer Answer

      Date: 11/08/2023

      I placed an order with Grillworks for a holiday gift in the amount of $55.43 at the address of ********************************************************** OR and never received the item.

      Business Response

      Date: 12/06/2023

      Seriously?

      Customer contacted us at ****** on November 8th, requesting a status on her order, as she had not yet received it. See attachment.

      At 7:15am on November 8, we replied that staff arrives at 9am and that we would research and resolve. See attachment.

      At 9:34am on November 8, we confirmed that it had not shipped due to out of stock.

      At 9:34am on November 8, we issued a full refund in the amount of $55.43. See attachment.

      Then, same day, she sends a complaint that she has been denied a refund?

      Not sure what more we could have done than issue a refund in full within 2.5 hours of her contacting us.

      This matter is quite certainly closed.

    GrillWorks is NOT a BBB Accredited Business.

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