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Business Profile

Furniture Stores

Pacific Lifestyle Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bedroom set in April of 2022 and was told it would be in by the end of May, then June. After it didn’t come in by the end of May they said it’s a supply issue do to Covid. I finally got the bed part of it in August but was still waiting on the dresser and nightstand. Now it’s the end of May and I finally got the dresser and nightstand but both were damaged and because it took over year the manufacturer warranty is expired. I paid $3600 for the set and 2/3 of it are damaged.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a sectional from Pacific Lifestyle Furniture in March of 2022. I paid in full, $2,600. They said 10 to 14 weeks for delivery. 14 weeks came and went without delivery. I called and complained. The store told me that they were going out of business and they were not going to be able to provide me with the merchandise I bought and would not give me a refund. The owners of the business skipped town and now live in *****. These people are criminal.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom-built sofa, with a "Guardsman" 5-year Furniture Protection Plan for $3,397.00 total on June 1st of 2021 from Pacific Lifestyle Furniture ***************************************************************************. I was promised the made to order sofa would be ready in 6 to 8 weeks, from the ******** based manufacturer "*************************** Furniture". In August 2021, I received a phone call from "*****" (store manager) at Pacific Lifestyle Furniture who advised me it would be at least another 3 months before the sofa was ready. Nov 1st, 2021, I picked up the sofa from Pacific Lifestyle Furniture in *********. In May of 2022 I contacted "******" at Pacific Lifestyle Furniture regarding issues with the fabric; the fabric was pilling and looks very used/worn as if it were 10 years old vs 7 months old, I explained - there are 2 adults with no children, and one little dog, that live in the household and both work fulltime and only live in ******** part of the year, so the sofa is not overused. She said the manger "*****" would have to call me back. A few days later "*****" phoned me, he advised me to file a damage complaint online, and he would email the form to me. I filled out the "Damaged Item Ticket" form online and included photos of the sofa, emailed it back. I heard nothing for weeks. So, I phoned "*****", he told me this is a manufacturer issue, and they should had been in contact with me by now. In July 2022 I received a phone call from "***************************" at "*************************** Furniture. She said she had received the Damaged ticket report I filled out, but NOT the photos I included.... She informed me that I would have to maintain this particular fabric, "you will have to shear it every couple of months" with a fabric ****** like you would use on a sweater. I explained to her, I was told nothing about having to maintain the fabric on the sofa when I purchased the sofa at Pacific Lifestyle Furniture and that having to "shave/shear" the fabric every couple of months. Sofa looks Horrible.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sets of sofas in Pacific Lifestyle Furniture last November 5, ***********************************************************. The items cost me $5,000. The oral agreement is to send the items within 14 weeks, not to exceed 16 weeks, to give time for delays. Nevertheless, nothing arrived. I communicated with the managers, and they assured me that the paid item with come soon. Months passed by, and still, nothing was delivered. I called again and spoke with the manager, who told me I needed to send $500 for freight directly to the companys bank. Another month passed by nothing was delivered. At this point, contacting the store is hard. It takes time to get answered, and most often, the manager is in a meeting. I tried to contact the furniture store owner, but he was not answering, I sent him an email, but he did not respond. I must use my childrens phones for them to answer my call. The pacific lifestyle furniture got a total of $5,500 from my pocket. Enclosed is the picture of the check I paid them. I lost the actual receipt from the store. And I will share with you the transaction I made to pay directly to the companys chase bank account.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a dining table and chairs on 10/22/21 for the amount of $2324. After months of promises of delivery at the end of each month the business recently confirmed that they will not be delivering my product. They also refuse to issue a refund and encouraged disputing the charge with my credit card company. Due to how long they strung me along I am no longer eligible for a dispute. The business makes promises it does not intend to keep and the owner, *******************, should not be allowed to open any other businesses.

Pacific Lifestyle Furniture is NOT a BBB Accredited Business.

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