Complaints

This profile includes complaints for RebatesMe LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RebatesMe LLC

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

  
• 

  RebatesMe LLC

  3720 SW 141st Ave Ste 210 Beaverton, OR 97005-2349

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cashback accumulated on RebatesME and they issued me a prepaid gift card redemption code on July 14th, 2025 that was already used. The redemption code couldn't be redeemed on **************************************. Been back and forth with them and they are trying to put the blame on the card issuer Black Hawk Network, who now says they are not the card issuer and there is no record of me using this card.Not sure what is going on, and ReabtesMe has not been helpful.BHN case number:CS17022757

  

  Business Response

  Date: 07/31/2025

  Thank you for reaching out. Weve received your feedback, and our Gift Card team is actively working on resolving the issue. The resolution is expected to be completed within one week.
  We truly appreciate your patience and understanding. If you have any questions or need further assistance during this time, please feel free to contact us anytime at ***********************************

  Customer Answer

  Date: 08/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal user of **********************, a cashback website, for over four years. On October 27, 2024, I attempted to withdraw $9,777.77 in cashback that had already been confirmed by the merchants to my account. As of today, more than six months later, I still have not received my cashback.The website clearly states that withdrawals are processed within 11 business days, yet my request remains unresolved.I have repeatedly contacted customer service, who asked me to retrieve several years' worth of order numbers and provide proof of purchases to verify that the account is mine. Despite my full cooperation and providing all requested documentation, they continue to delay and give various excuses for not processing my withdrawal.I hope the Better Business Bureau can assist me in resolving this issue.

  

  Business Response

  Date: 05/23/2025

  Thank you for your patience. Due to unusual activity detected on your account, we are still in the process of verifying the situation. Our team is conducting a thorough review to ensure everything is handled properly. We appreciate your understanding and ask for your continued patience while we complete this process. We will update you as soon as we have a conclusion.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:
  

  My account withdrawal has been under so-called investigation by your platform for over six months. Throughout this period, no concrete information has been provided regarding what exactly is being investigated, who or what is involved, the reason for the investigation, or any estimated timeline for resolution.
  
  
  Each time I reach out, I receive the same vague response asking me to please be patient. I believe waiting patiently for half a year is more than reasonable. How much longer am I expected to wait?
  
  
  I find these repeated excuses to be completely unacceptable and unreasonable. I hereby once again demand that my withdrawal be processed immediately and without further delay.
  
  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 06/05/2025

  Thank you for bringing this to our attention. We understand your concern and truly value your long-time support of RebatesMe.
  After reviewing your account, we can confirm that the cashback associated with your withdrawal request has not yet been officially confirmed by the merchant. As part of our standard process, cashback must be approved by the merchant before it becomes eligible for withdrawal.
  Once the merchant completes their verification and confirms the order, your withdrawal request will proceed to the next step of processing. We appreciate your patience and understanding while we await final confirmation from the merchant.
  If you have any further questions or need assistance, please feel free to reach out to our support team directly via email ************************************************************.

  
  Sincerely,
  The RebatesMe Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:

  This is clearly an unreasonable excuse. The reason the customer was able to request a withdrawal is because the merchant had already confirmed the order, and your system also provided the withdrawal button. Moreover, most of my purchases were made over two years ago. Are you suggesting that the merchant has not confirmed orders from over two years ago? In that case, I need to see your email correspondence with the merchant to verify the status of my orders. Please provide the communication records as evidence to prove that the responsibility lies with the merchant, and not due to intentional delays on your part.
  
  
  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 06/12/2025

  Weve proactively escalated the order issue to our partner. While were currently unable to offer a specific timeframe for their response, please rest assured that we will take further action as soon as we receive a clear update.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:

  This response is merely an excuse without any specific timeline.
  First, my legitimate and lawful withdrawal request has been pending for over six months. All Ive been told is to continue waiting, with no concrete timeframe provided.
  Second, the company has failed to provide any evidence that progress is actually being made on this matter. Therefore, I am extremely dissatisfied with this response.
  
  
  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 06/17/2025

  We truly appreciate your patience. As mentioned in our earlier emails, were still working on verifying your orders. Since there are quite a few and most are from several years ago, its taking a bit more time to complete the review. Please rest assured that were actively following up and will keep you updated as soon as we receive any progress. Thanks.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:

  Thank you for your reply, but I cannot accept this explanation and response. I have already waited for 7 months, and what I need now is substantial progress, not just a simple reply asking me to continue being patient.
  
  
  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 07/07/2025

  Were sorry to hear that youre dissatisfied with our explanation, and we regret that we havent been able to gain your understanding at this time. Please rest assured that we will continue to follow up on your case and keep you updated with any progress.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:
  It has been over eight months since I first encountered this issue, and a month and a half has passed since I filed a complaint. However, there has been no progress at all. I would like to know clearly how much longer I am expected to wait. Thank you.
  
  
  Sincerely,
  
  *** **

  

  Business Response

  Date: 07/14/2025

  Thank you for bringing this to our attention. We understand your concern and greatly appreciate your long-time support of RebatesMe.
  After reviewing your account, weve confirmed that the cashback linked to your withdrawal request is still pending official confirmation from the merchant. As per our standard process, cashback must be approved by the merchant before it becomes eligible for withdrawal.
  Once the merchant completes their verification and confirms the order, well promptly move your withdrawal request to the next stage of processing. We truly appreciate your patience and understanding as we await the merchants final confirmation.
  If you have any additional questions or need further assistance, please dont hesitate to contact our support team at ***********************************

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23360030
  
  I am rejecting this response because:

  From the beginning, your replies have always stated that you are actively following up and waiting for the seller's response. However, you have never provided any actual evidence to prove that you are indeed in contact with the seller. I have already been waiting for 8 months. I now need a definite timeline and real evidence that shows you are truly working on this matter. Otherwise, I cannot be satisfied with your response.
  
  Sincerely,
  
  *** **

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on via RebatesMe at the ******** Shop on Jan 20. The purchase didn't show up on RebatesMe and I had to contact them to investigate. Finally on May 9, RebatesMe declined my cashback saying another channel had been credited. I responded back to ask for clarification what channel was credited and received no response.I use a number of different cashback sites and use a dedicated browser that clears all cookies and history on close to ensure every time I use it there is no chance of other tracking happening.Interestingly, only RebatesMe is the current cashback website offering cashback for ******** which leads me to believe RebatesMe falsely advertises cashback as a form of click bait to get people to sign up to their website. At the time and still currently RebatesMe is the only website offering cashback from ********. I would like RebatesMe to honor the cashback or explain which other channel was credited (given there doesn't appear to be any other channel available) and if they can't, stop falsely offering cashback on sites it cannot honor.

  

  Business Response

  Date: 05/21/2025

  Hi, 

  We are sorry to hear about your less than ideal experience and we'd like to make it right. We appologize that you did not get a response from us about your order being credited to another channel. This type of email is from a "no reply" email address so we do not receive your reply. To reach us your email needs to be sent directly to *********************************** As far as your order being "credited to annother channel," this just means that RebatesMe did not get credit for your order. The other "channel" could be ********. It doesn't necessicerially mean that another cash back site was paid for your order. Sorry for the confusion on this. This typically happens if the item you purchased does not qualify for cash back or an unauthorized coupon/discount was used. I've reviewed your order and added a subsidy to your account for you. Please reach out to ********************************** if you have any other concerns.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting about a cashback from this company 10 months. My order has been completed since 07/10/24,It has been 10 months waiting an update about my cashback.They always trying to delay and blame a merchant . They even tried to give me a fake credits into my account, I cant withdraw ******** they updated those credit to ZERO and told that they regret the outcome of this extensive inquiry. Unfortunately, the merchant determined that my order was not eligable for cash back through RebatesMe. My order has been completed. and there is no changed until today.They only said please wait with patience, I think 10 months is enough to be patience.

  

  Business Response

  Date: 05/23/2025

  Thank you for your patience. We are currently still waiting for further results from the merchant regarding your order. Please rest assured that we are actively following up on your case and doing our best to expedite the process. We truly appreciate your understanding and patience during this time. Well be sure to update you as soon as we receive any new information.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23324522
  
  I am rejecting this response because:

  My shopping trip tracked successfully on 07/10/24 .

  My order has been completed since 10 months ****** cancellation .

  Communication via email didnt help at all.

  On Jan they told me to wait 3-5 days.

  And on Feb they told me to wait 1-2 weeks. Now they cant give me a detail why they still cant pay my cashback.

  In their TOS , up to 180 days to processing cashback. but 10 months has been passed and they still cant resolve my issue.

  They credited my cashback before.But it cant be ************ is a fake balance

  Now they took it and turned my cashback to zero.

  They only try to buying time for 10 months,hope I'm tired and forget about it.

   

  They can't solve this problem and only blame the merchant.

   

   

  
  
  Sincerely,
  
  **** Kalohal

  

  Business Response

  Date: 06/05/2025

  Thank you for your continued feedback, ****.
  We understand your frustration and sincerely apologize for the delay. As outlined in our Terms of Service, cashback is only payable after the merchant confirms the order and we receive the corresponding commission.
  Please be assured that once the order is officially confirmed and we receive the commission from the merchant, we will credit the cashback to your account for withdrawal. We appreciate your patience and understanding as we work to get you your cashback.

  If you have any further questions or would like an update, our support team is always here to help. 

  
  Sincerely,
  The RebatesMe Team

  ************************************************************

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor customer service and slow Cashout; it has taken five months and counting. I highly recommend other vendors.

  

  Business Response

  Date: 05/09/2025

  Hi there, 

  
  

  Thank you for reaching out to us!

  
  

  All cash back remains pending for 90 days to allow time for the merchant's return/exchange period to expire. Once the 90 days have passed, your cash back automatically becomes available. You will be able to cash out on 6/18/25.

   

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RebatesMe was and still is advertising $35 cash back for a purchase at Splash Wines (***************)On April 18th, 2025 at 2:18pm I started a shopping trip using the RebatesMe browser extension and completed my purchase at 2:******* has been over 7 days and I have not received my cash back, however, I cannot file a missing cash back report with RebatesMe because Splash Wines supposedly does not support missing cash back inquiries.I did everything right, no ad block, used the browser extension, etc. And I have no recourse to file the missing cash back report.I have attached my order confirmation, a screenshot of the successful order including the browser extension showing the cash back was activated, and a current screenshot of the $35 cash back on RebatesMe.com.Other Info / ************************** Account Email: *************************** RebatesMe Username: Enhante RebatesMe Shopping Trip ID: ******** Splash Wines Order Number: SPL-******* Splash Wines Account Email: ************************************

  

  Business Response

  Date: 04/27/2025

  Were very sorry that your order was not tracked. To make up for it, **** added an order subsidy to your account. If theres anything else we can assist you with, please feel free to let us know. You can reach us anytime at *********************************** Thank you!

  Customer Answer

  Date: 04/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me presuming the credit to my account will be eventually paid out since it says it is pending until July.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025 at 6:53 PM I received an email from Rebates Me informing me that I may be charged a $1.99 service fee if I didn't log in to my account today. They will continue to charge $1.99/month until my account balance is $0. I logged in to my account on the same calendar day (4/1/25) within a few short hours of their threatening email and guess what? They took the money out of my account early. They had no right to rob my account because I logged in. They stole from me! I want my $1.99 refunded to me via ******. I do not want it returned to my account. I cashed out my account today so they can't steal from me any further. They have a $10 payout minimum so if they simply return the money to my account I won't be able to request a payout. I absolutely will not do any more business with a corrupt business who steals from their customers.

  

  Business Response

  Date: 04/02/2025

  Thank you for your feedback! We apologize for your less than ideal experience. Account maintenance fees happen when an account goes inactive for more than a year, we send out multiple email warnings prior to the deductions. 
  
  Please go to your account Overview page, and then click "one-click refund" to have the $1.99 returned to your account. 
  
  Your payment is currently on pause so that once the $1.99 has been returned you can request a new withdrawal that includes all of your cash back. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23148866
  
  I am rejecting this response because:

  Once again, RebatesMe is attempting to ******* me. I followed their directions. They did not refund the $1.99 fee to my balance as they said. Instead, my account balance went from $21.81 to $22.08. Thats a difference of only $0.27. They are continuing to commit fraud. At this point, I am taking issue with all fees that they have ever removed from my account and demand that every cent be refunded. They have removed $16.11 in total from my account. I do not have record of their supposed notifications. Based on this experience, I do not believe they ever notified me and instead are actively making an attempt to steal the cashback funds I rightfully earned. I want every cent back that they have stolen and will not stop pursuing this matter until that happens. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via Rebatesme on 09/03/24 11:50AM (PST) from **** Outlet trip number ********. After all this time, they have just denied my cash back. This was a formal purchase, which was paid for in full via their website and they never honored their claim.

  

  Business Response

  Date: 01/21/2025

  Thank you for reaching out to us! We are happy to assist you to make things right. A subsidy has been added to your account for this order. If there is anything else we can help you with please reach out to our customer service team at ************************************************************. 

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account *************** I was blocked for no reason, I still had money in my account, so I was scammed out of money, I contacted customer service and provided everything they asked, but they didn't solve my problem

  

  Business Response

  Date: 12/25/2024

  Hi, due to the Christmas holiday, there will be a delay in replying. Sorry about it. Your orders are verified and your account has been reinstated. You can try to log in. If there is anything else we can help with please let us know. You may email us at *********************************** Thanks!

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was blocked. I provide the order information as requested. It's still blocked. I have many money in it. The company is a scam.

  

  Business Response

  Date: 11/05/2024

  Hi there, 

  Your account is now unlocked. We apologize for the shipping discrepency that was found when using the merchant's order tracking system. This has been corrected and you can continue using your RebatesMe account for your personal shopping. 

  Please contact ********************************** if you have any questions or need any further assistance.