We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Vernier Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th,2024 I placed an order for a tower air conditioner. However I was suppose to purchase a window unit. On the same day @6:26pm I contacted your customer service at ************ and spoke a representative named ******. I provided ****** with all the information to cancel the order. Per ******, she was sending the request to cancel over to the refunds department and I will get call/email and receive my refund in 24 to 36 hours. I never received a follow-up call or refund. Forward to June 11th,2024 received an email stating order #****** was being sent. I contacted Vernier customer service again at ************ and spoke a representative named ******. I again explained having put in an order to cancel this purchase with ******. Per ****** my order will be canceled an a email confirmation will be sent. Received no email after speaking with ******. On June 12th, no email confirmation. I arrive home from work (today June 12th) and this supposively canceled order has been delivered to my home by **** I DON'TWANT THIS PRODUCT. After going thru all the unsatisfactory service and responses from your company. I will never deal with Vernier again. I don't care how you do it, send some type of label to return this product back to your company and begin processing my refund. If I don't received any return confirmation, I will be leaving this product with *** for return to Vernier Shops. I'm sending this to your support department for documentation since talking with your customer service is useless. Hopefully I can get a response from your customer support by the end of today.*************************

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered battery warming gloves. They came in just a bag with no directions no battery and no charger. Anotherwards not as advertised I have had many back and forth messages from them and they told me they needed to check with administration on a return label. I have tried calling and leaving messages and texting them and they have completely blown me off I also filed a complaint with the ** ** they sent them a letter and still no resolution. The ** office suggested I file here if they continue to not take care of the problem

Vernier Software is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.