Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription for Extra Debit Card 2 years ago. Shortly before that I had requested a new card. I canceled my subscription, never activated my new card and have not used that account since. A recent review of my bank statements alerted me to the fact that they have been charging me for the past 2 years AFTER I had canceled. I have contacted the company via email due to that being their only source of contact and was told that I would NOT be refunded for the $253 that I have been charged mistakenly AFTER my cancelation with no reason why. A very quick review of my account with them will show clearly when I had canceled my subscription. The mere fact that I did not even activate my new card is evidence of that. They are refusing to right their wrong and I need your help. I got charged one $25 fee plus 19 $12 fees after my cancelation

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have this debit credit card linked to my ******* account to build up my credit. It was hacked and there were several different charges made on my account from all over, *******, ******** and other states. As soon as I found out, I contacted the credit card debit company and you can only email them. There is no way of speaking with anybody. I emailed everything and they kepttelling me through email which I will attach the documents if possible if not, I do have them when needed that they have to send it to department and then another department basically I was getting the runaround They finally said they will dispute this and get back to me in 10 business days however I really need this $1300 and I would appreciate it if they could give that money back to me as they complete this investigation/dispute. I will sign an affidavit. I was not out of state anytime and I would really appreciate it if you can get involved thank you so much. Whatever you need. Please let me know. Sincerely, *** ***** not sure if I should send a picture of the card. It has the credit card number as well as the *** code. If you need it, please letme know.

  Business Response

  Date: 05/15/2025

  The Aligned Company d/b/a Extra (Extra) provides this response to an inquiry we received from the BBB on April 30, 2025. We appreciate the opportunity to address this matter. 
  
  According to our records, this matter has been resolved. Mr. ***** disputes were submitted on April 30, 2025, and he was notified of the submission at 9:40 AM EST that same day.
  
  For clarity, Extra did not withdraw $1,300 from Mr. ***** account. When he reached out on April 24, the *** transfers to recover funds related to the disputed charges had already been initiated. ACH transfers generally take up to three business days to settlethis is standard across the **** banking system and not unique to Extra. If the transfer settles, the funds are returned to the member via a temporary credit while the dispute is under review. If the transfer is reversed by the members bank before settlement, no credit can be issued.
  
  In Mr. ***** case, his bank reversed most of the pending transfers. For any amounts successfully collected, a temporary credit was issued as part of the dispute process. For charges where the transfer was reversed, those amounts were temporarily charged off to prevent rebilling while the investigation remains ongoing.
  
  To summarize: no funds were improperly withheld, no inaccurate commitments were made, and there was no misdirection or lack of follow-through on the part of Extras support team. Mr. ***** will be notified via email once his active disputes are concluded in accordance with applicable law.
  
  We appreciate Mr. ***** feedback. Should he have any further questions or require additional information, he can contact us directly at *************************************************************.
  
  Best, 
  
  Member Concierge