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Business Profile

Carpet and Rug Cleaners

Deep Clean Carpet Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Deep Clean Carpet Cleaners, LLC to clean carpet for a condo in ********. Owner's name is ****** *******. 1. First incident: The carpet I have in the condo is a commercial grade carpet which has very low nap that enables to extract water easily. Deep Clean Carpet Cleaners did such a horrible job that fungus grew on the carpet and carpet was smelling really bad. I have never seen fungus growing on the carpet and smelling so bad after the cleaning process. Per the instruction I had windows open and fans for several day for drying. I have reached out to the owner, ******, expressing my concern and asked him to come out to evaluate the situation. He refused, telling he is in the business for many many years. Then I thought there may be problem with my carpet. 2. Second incident. I saw again another flyer in ****** where I own another home, 3 rooms for $109. I didn't realize this is the same business Deep Clean Carpet Cleaners who did the carpet cleaning for the condo in ********. I hired this business again on 06/22/25 to clean commercial grade carpet that has low carpet nap. The owner came and start adding treatments such as heavy soil and made the bill $260. He doesn't start a job until the bill is paid through Zille. While I was searching Zille with his phone number, I found this business right away because he did the ******** condo job. I paid him. Per his advice the house was wide open, all the doors and windows for 8 hours to get dry. A day later I came back to the house for cleaning, witnessed fungus has grown and carpet smelling real bad. This time I took photos; if need I can provide.I have to hire another carpet cleaner who removed the smell and all fungus.More photos available upon request.I have following complaints:1. This business tricks public by putting out flyers indication 3 rooms for $109 to get the business, then starts adding treatments. 2. Doesn't use steam for cleaning.3. Doesn't extract water properly.

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