Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of the transaction was 8/26/2022. The amount in dispute is $545.00. I needed more time to set up my booth space. Most event coordinators give at least 7 to 9 hours. I was not informed until after I made the purchase that set up times are 2 to 4 hours long. I never would have purchased a booth space if I would have been informed that the set up times were only 2 to 4 hours long. I have emailed BMSE to help me resolve this issue and that I want a full refund. They refuse to give me a full refund even though the service I paid for was not provided. Under the Consumer Bill of Rights, Consumers have the right to be informed. I was not informed about set up times until after I made a payment. I tried working with them even though they changed the dates of the show about a month prior to the show taking place and also gave me a limited time frame to work in. I'm not happy with their service and I want the money I spent on the booth refunded in full. I could not use the booth space nor did I have enough time to set up my booth. I did my best to accommodate their needs yet they did absolutely nothing to accommodate my needs. I cancelled another show I was in that weekend so I could be in their show because they refused to refund me. I was given a "possibility" of 1 hour extra to set up only to get there and have the venue doors shut on me so I couldn't get into the venue.

  Business Response

  Date: 11/30/2022

  Thank you for forwarding along this customer's concerns. Please find attached correspondence with the customer. The setup timeframe was provided well in advance and confirmed to the customer multiple times. 

   

  ---- begin correspondence ----

   

  Dear ****,
  
  
  Thank you for your reply. Should you have decided to cancel your booth upon receipt of your confirmation email or at any time prior to the event, a credit would have been graciously afforded. 
  
  
  As noted in our previous reply, there were multiple points of communication in which the setup times were outlined clearly. As you note below, you were very aware of this fact before you arrived and we were very clear that it was possible you could get in an hour early. Were sorry this wasnt the case, our small team needed every minute that we had set aside but we were open and ready at 3pm, as communicated. 
  
  
  All the best for your holidays, 
  
  Best wishes,
  
  
  *****
  Body Mind Spirit Expo Customer Service
  **************
  ****************
  
  On Nov 29, 2022, at 6:24 AM, ***************** <******************> wrote:
  According to the Consumer Bill of Rights the consumer has the right to be informed. **** failed to inform of time setups before booth purchase. Which you clearly stated in the email you just sent stating "Beginning with your confirmation email received moments after your booth purchase." Keyword being "after." I would Never purchase a booth space with only a 2 to 4 hour window to set up my booth space. I have been participating in shows for several years around the country with different event coordinators and I have never had a 2 to 4 hour window to set up a booth. My booth set up time takes approximately 7 hours to set up, so why would I purchase a booth space with **** if I  knew I only had 2 to 4 hours. Therefore, I received no service that was useful to me. I lost money and I did not receive any service.
  
  
  When I reached out concerned about the time frame, I was only given the option to possibly arrive at 2. That was the only option given to me and when I arrived to set up, ***** was not informed that we were told we could "possibly" be there by 2. She continually kept stating that we were there an hour before setup time. Then they closed the venue doors on us, so we could not set up. I've Never been treated like that at an event that I paid to be in. Has **** forgotten how to take care of their vendors? The very people who help pay the bills and who make the shows what they are. 
  
  
  
  Since I did not receive a service that I paid for and was not properly informed as stated in the Consumer Bill of Rights, of the set up time, I want a full refund. If you choose not to refund the $545.00 I will take action to get my lodging expenses paid of around $1,000 to be in ***** for the **** as will as the $5,000 -$7,000 I didn't make because **** changed the dates of the show and I had to cancel a profitable and professional show that I was originally in that weekend. 
  
  
  
  *****************
  Healing Nature LLC
  
  On Mon, Nov 28, 2022 at 3:13 PM Body Mind Spirit Expo <****************> wrote:
  
  Dear ****,
  
  
  Thank you for your email. We appreciate your comments and have noted your feedback.
  
  
  Beginning with your confirmation email received moments after your booth purchase, the setup times and dates have been clearly communicated; please find a copy of your initial confirmation email attached. The email that you have replied to here also clearly indicates the setup timeframe. 
  
  
  In an email reply on November 3, we confirmed again that the setup times are firmly 3-5pm and ****am. We stated 'You are welcome to arrive at 2 to check, but again we cannot guarantee we will be ready, thank you for understanding!  
  
  
  This clear timeline of communication indicates that you had an ample understanding of our setup procedures and timeframes; the choice not to participate was entirely yours and no credit or refund is available. 
  
  
  We appreciate your reaching out and wish you all the best this holiday season. 
  
  Best wishes,
  
  
  *****
  Body Mind Spirit Expo Customer Service
  **************
  ****************
  -----Original message-----
  From: cashaw08
  Sent: Friday, November 25 2022, 11:08 am
  To: Body Mind Spirit Expo
  Subject: RE: Final Details for Body Mind Spirit in ***** THIS WEEKEND
   Hi
  
  We paid for a booth at the recent ***** Bay Show and we were not able to participate in the show because there was not enough time given to set up our booth. 
  
  I want a full refund for the booth space. Giving 2 hours to set up for a show professional show is unheard of.  Due to the fact that inadequate time was given for me to set up a booth that I spent almost $700 is unacceptable. 
  
  If you do not refund me I will contact the BBB and my lawyer to settle this bc it is dishonest business practice. 
  
  Sincerely,
  
  *****************
  Healing Nature LLC 
  
  
  
  
  
  
  
  Sent from my ******** ******* Galaxy smartphone
  
  
  -------- Original message --------
  From: Body Mind Spirit Expo <****************>
  Date: 11/9/22 3:34 PM (GMT-05:00)
  To: ******************
  Subject: Final Details for Body Mind Spirit in ***** THIS WEEKEND
  
  Final Details for Body Mind Spirit in ***** THIS WEEKEND
  
  
   
  
  
   
   
  
  You are receiving this email from Body Mind Spirit Expo because you have signed up online or at our past expos. To ensure that you continue to receive emails from us, add **************** and ************ to your address book today.
   
  
   
  
  If you do not wish to receive our emails:  Unsubscribe
  
  
  This email is powered by Direct Mail for Mac. Learn More  Report Spam
   
  
  
  
  
  
  
  
  
  
  
  
  begin forward of confirmation email  
  <bmse3929104B38BC37985A.jpg>
  Healing Nature LLC attn: *****************
  Booth Number 206
  Email: ******************
  Password: Samone08
  INVOICE AND SUMMARY OF CHARGES
  Summary of Charges
  Booth Fee: US $545.00 
  Date You Purchased Booth: 8/26/2022
  Cost of Late Fee: 0
  Cost of Electricity: 0
  Total Booth Cost: ** $545.00
  
  Welcome to Body Mind Spirit Expos! We are currently working to produce a winning event in *****. Your participation will help make it a success! You have reserved space 206.
  Our dynamic website gives you additional visibility leading up to the event, and you have control over the information that is shared! Please take a moment to log onto your admin panel on our new site and enter your exhibiting information.
  The address for this site is https://www.bmse.net/exhibitoradmin/. When you get there, enter your email address and password from above to reach the screens to enter your data. You will find a guide to using the admin features at this address https://www.bmse.net/exhibitors.php . Please follow it carefully or you may not get the results you wish. You can upload your photo (110 x 120 pixels, 72 resolution), select a lecture time, load your company logo (155 x 60 pixels, 72 resolution) and even list a discount coupon for your booth.
  You may also purchase electricity, extra tables and chairs right online from your admin panel. Here's how:
  Select "Exhibitor Booths" from the left-hand menu
  Click "Purchase Extras" next to your booth
  Select the items you need and add them to your cart
  Follow the checkout process 
  IMPORTANT NOTES, PLEASE READ
  The address of the *************************- ******* Center East is 4800 ******************************* 33610 
  The hours of the expo are  Saturday 10 am to 6 pm , Sunday 10 am to 6 pm ,  
  All exhibitors must check in no later than one hour prior to the start of the show in order to hold their reserved booth space. After that time, numbered booth spaces and associated extras such as chairs, tables and corners may be released.
  Booth set up will take place Fri 3-5pm, Sat ****am. Bring your own cart.
  Lecture rooms are very basic rooms, they do not have equipment necessary for Powerpoint presentations. You are welcome to bring your own. There is an electrical outlet.
  All sales efforts must be contained within your booth. We do NOT allow vendors to walk around and solicit customers from outside their booth. 
  Several emails will be sent in the month leading up to the show, be sure to whitelist **************** to get all the latest news.
  
  Give a talk at the show!
  
  If you have not signed up for your one free lecture time, login to your Exhibitor Admin and sign up now. Then be sure to enter in a lecture description and upload your high resolution photo (This is required). To choose your lecture time and add in your information to your profile page: 
  
  Log in to your admin space as described above
  Click "Exhibitor Booths" from the left-hand navigation menu
  Click "Select Lecture" next to the ***** details
  Enter your name, lecture title and description, then select from the "Available Lecture Slots" drop-down. Having trouble with your content? Select the time and then email us with your lecture title, description and headshot (any size, we'll adjust as needed).
  You will need to enter your lecture information within two weeks of your booth purhcase in order to keep your selected time. We reserve the right to move you to a different day, time and room without notice as needed.
   We look forward to having you participate in our upcoming Body Mind Spirit Expo!
  <bmse417623DD8C1B39EFF7.jpg><bmse8879A887ABF8678AAF.jpg>
   
  
   
  
   
  
   
  
  Sincerely,
  Your Body Mind Spirit Expo Event Team