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Business Profile

Heating and Air Conditioning

Mike's Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Mike's Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mike's Heating & Air Conditioning has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HVAC unit has not been operational since installation. The unit fail inspection it was remedied but the ** has not worked since installation due to a defective part. At this point we'd like a full refund as we cannot trust that this unit will continue to be operational in the long run even if it is fixed.

      Business Response

      Date: 06/18/2025

      In response to claim #********, Mikes Heating & Air (the Company) installed a split system (furnace & air conditioner) on November 11th, 2024, for *********** ******** owner of ********************************* and upon completing the installation the Company completed a full start-up of all systems per manufacturers specifications and noted normal operations. The inspection the customer is referring to was for the condensate line, which we addressed promptly, and the inspection was passed with the City of Lebanon after adjustments were made (attached inspection summary).


      On 4/17/2025 the Company was contacted because the cooling was not working per the tenants, upon further inspection, it was noted that the condenser fan motor was seized; the Company replaced the condenser fan motor on 4/21/2025 under warranty and noted normal operation at time of service.


      On 5/6/2025 the Company was contacted because the cooling was not working, upon further inspection, it was noted that the unit was low on refrigerant which would indicate a refrigerant leak, and the Company would need to further investigate where the leak was to resolve the issue. On 5/12/2025 the Company returned and investigated the refrigerant leak and determined that the leak was within the indoor evaporator coil and the evaporator coil needed to be replaced under warranty.


      On 6/13/2025 the Company replaced the indoor evaporator coil under warranty per manufacturers specifications and noted normal operation at time of service.


      The Company contacted ******** ***, *********** Estrellas daughter, via phone as ******** is the one that has contacted the Company regarding this property. The Company explained that the indoor evaporator coil and the air conditioner are two separate systems, and that there was not an issue with the air conditioner as she originally thought. The refrigerant leak was within the indoor evaporator coil; the Company informed ******** that we were replacing the entire evaporator coil. The Company also informed ******** that the Company was willing to add a 3-year extended labor warranty to the full system as a peace of mind due to the recent repairs needed on the system as the Company understands this is frustrating. ******** agreed to this and said this would make her feel more confident in the system.


      The Company feels we were thorough with our inspections and did our due diligence to get the customers unit operational as quickly as possible. The Company took an extra step to offer an extended labor warranty to the customer at no additional cost, to ensure the customer felt comfortable and did not have to pay for any repairs out of pocket for the next 3 years in the event the system needed any additional repairs or service visits (attached extended labor warranty documentation). The repairs that were completed were under warranty; no additional costs were charged to the customer.


      The Company does not feel a full refund is justifiable as the Company has followed proper protocols and procedures for the repairs that were needed and worked with the manufacturer for a quick resolution. The issues with the customers unit were an unfortunate but unforeseen circumstance and the Companys goal was to get the customer taken care of as quickly as possible, which the Company feels they did achieve.

    Mike's Heating & Air Conditioning is NOT a BBB Accredited Business.

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