Business ProfileforJoe Cooper Ford Yukon

Purchased a 2021 Jeep from the dealer and put ******* down. Was advised center console would be fixed at dealership and could bring the vehicle in the next week. When daughter arrived at 11:30 to drop off the vehicle and asked for ***** as instructed she was met by a man who was very verbally rude to her and bucked up to her making her uncomfortable when she asked for a manager he identified himself as such. She went and got a sales rep and found out the man misrepresented himself. She then spoke to the manager *****, at this time they took her vehicle in. At 3:00 she called to pick up the vehicle and was advised they had without prior notice cut off the locking lug nuts and ordered inferior replacements. Then stated they would be keeping the vehicle for several days when it was expressed the vehicle could not be kept for several days as it was originally planned for a few hours. ***** stated she could pick the up the vehicle and drive it "Unsafe" no appropriate options were suggested and the situation was addressed with alack of professionalism. I called the next day and ***** answered the phone unaware it was me and not my daughter and in a rude tone said "whats your question?" I said excused me and he stated "I have your jeep whats your question" I then identified myself and advised he would not speak to me this way-- no greeting just a hateful whats your question. I asked to speak to his supervisor and he just kept repeating I am the manager I again stated I wanted to speak with ********************* and he stated I am he manager. He then lied to me stating the car had not been dropped off until 3:00 I corrected him and again asked for the supervisor. I was denied the supervisor email and told the supervisor would call me back. Which has not occurred. I also have left two messages with my sales rep which have gone unanswered.