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Find a Location

Car Mart of Tulsa has 1 locations, listed below.

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    Business ProfileforCar Mart of Tulsa

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6519 E 11th St, Tulsa, OK 74112-4617
    BBB File Opened:
    5/6/1994
    Business Management
    • Mr. Jack Pew, General Manager
    Contact Information

    Principal

    • Mr. Jack Pew, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/08/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Car was in car-marts possession. I had talked with a worker around the 23rd or 24th and set a date which was saturday 7/30 to come and pay my past due balance and pick up my vehicle. I arrived on Saturday 7/30 AND WAS told that I can not get my car back because as of 2 days prior to that the vehicle was marked as repossessed which did not make any sense because I literally had received a call from them earlier in the week asking me if I could come in so that's when I set the date of the 30th which was my next day off from work. They said they had no notes of such call because if it came from corporate they could not see their notes on the account. I then I asked if I could just get my belongings from the car. She said it shows no belongings were in the car. Which was a lie. She proceeded to go check the back and came back and said nothing is there. Then she said "they may have thrown the items away" I said well it has not been 30 days so why would my belongings be thrown away and she looked in the computer and said well it says that when the tow company got here with the vehicle there were no items in the car. I again told her that was false because The guy that picked up the car said I can come get my Items out at the car lot . I asked for corporates number and contacted them numerous times. I have had 1 person call me back which the call was just telling me that he was waiting on the manager at the car lot to go look in the back for my belongings and she has not called him back as promised. He said he would follow up with me Monday 8/1 and did not hear back. I called again thursday 8/4 and was told the GM would call me. Nothing. Called again 8/5 was put on hold and then transferred to the car lot where the manager again said she would go look in the inventory for my belongings and call me back in 15 minutes. No call ever came. Called 8/6 manager refused to get on the phone but had the worker tell me there was nothing they can do at this point. I need my items.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Vanaye H

    1 star

    10/12/2023

    Company is TERRIBLE! Purchasing lemon vehicles from the auction doing temporary repairs. And placing them on the lot . Lied about replacing my motor, come to find out it was never replaced once taken to a bigger dealership!! Called to inform them of me knowing about the lie I was told and still have yet to get a response about this issue .

    Local BBB

    BBB Serving Eastern Oklahoma

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