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Stonegate Firm
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stonegate Firm's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stonegate Firm has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and spoke with someone named ***** regarding information about their services. I spoke with her on 3/21/25 over the phone. I spoke with her for about an hour, maybe longer to gain as much information about the services and if I wanted to move forward. I was uncertain and she told me, you want this on his [****** *******]s desk Monday morning to go out with the stack of others. I was very hesitant. She kept saying this, you want this by Monday (it was Friday). She also said over the phone that if I at lol change my mind, I would let them know MONDAY and they will not move forward with the services. I felt very pressured into paying that evening. So I decided, well if I can back out by Monday whats the risk because if I do want to move forward she said I want to go out with the rest Monday morning. So I paid the $4,750. After about an hour later after being off the phone, I felt very pressured and really wanted to think about this big purchase I was taking on and called ***** back that night crying and telling her I did not want to move forward. She said there is nothing she can do (it was like 9pm) and Monday to call. I called Monday early morning 3/24/25, spoke with ***** requesting to NOT move forward and she said she would send a message. Since then I have called numerous times. They have multiple messages about me calling and requesting the refund to get started. I never sent them any documents. I was never provided any service. They keep saying they will send a message to their refund department and no one has ever emailed me like they said. I have made many many calls. I finally did a dispute with my bank so I can get help. I have email I send requesting to not move forward with services and reference our phone conversation about being able to withdrawal by Monday for a FULL REFUND. They are still not working on this so I am reaching out for help.

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