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Business Profile

Property Management

TMC Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into our property November 1 upon turning the water on it at the property. We noticed that the bathroom and kitchen both had leaks. The kitchen leak was from the bottom of the sink. The bathroom leak was because the bathroom fixtures were out of date and unserviceable for over 15 days. Our water ran, continuously in the bathroom, causing us to notice an increase in our water usage on the water bill. They told us that they would not fix it and it was our fault.

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We can not get ahold of the maintenance staff to take care of a sink back up. The water from the upstairs neighbors are washing dishes and the apartment is flooding on the bottom floor. We are dealing with sink water back up that is leading down the hallway to the bathroom all over the living room. We can not get anyone to return a phone call to get this fixed. We have been calling since Thursday morning.

    Business Response

    Date: 02/28/2023

    Business Response /* (1000, 5, 2023/01/09) */
    Hello, we are sorry to hear about the maintenance issues that you had over the holiday weekend. We had an internal issue with our on call answering service during our office closure and we did not receive these calls. I know this is little consolation for what you endured and we are deeply sorry for this. We have addressed these issues internally to ensure they do not happen again. We have fixed the leak and sent a plumber to follow up and make sure there are no further issues. We thank you for your tenancy

TMC Property Management is NOT a BBB Accredited Business.

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