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Business Profile

Pharmacy

Olympia Pharmacy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a reoccurring issue. I called in my medication refills on February 13,2024 and received a text message on February 14,2024 that my prescription was ready and it'll be delivered on that day so I contacted them to pay the $5 delivery but my medicine wasn't delivered so I called the pharmacy again on February 15, 2024 within the hour of the pharmacy opening and inquired about the reason that the medications weren't delivered on the days that they said that they would and informed them that I had been out of medicine for two days and needed to be sure that the medicine was going to be delivered today. I've been filling prescriptions with Olympia for over three years and usually my prescriptions are delivered no later than 11:00 a.m so whenever the delivery hadn't been made by 3:31 I p.m I contacted the pharmacy again and was deliberately put on hold for thirty minutes. I know that it's deliberatel because recent visits I noticed that they have Caller I.D. I hung up the phone and called right back and immediately spoke to **** and he assured me that my medicine was out for delivery and would be delivered today and that they have until 6:00 p.m to get the med's to me. It's 6:33 p.m and my medicine was not delivered. I have been having this issue about every other month for almost two years and because I pay for my medication deliveries twice a month this has begun to happen more frequently in the past 5-6 months. They have made numerous decisions that were the opposite of the agreements and discussions that we've had by phone on deliveries, prior authorizations that they said were sent but hadn't been sent, contact information, payment methods issues and informing me of medications and other Healthcare supplies costs before charging the amount on the credit card that's on file failing to alerting me that they filled a portion of prescriptions and owed the rest and charged another delivery fee due to their mistakes. With no success with complaints made .

Olympia Pharmacy is NOT a BBB Accredited Business.

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