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Global Holdings, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered a contract with a debt settlement provider in December 2023, Level One Law Firm. ************************ was the company automatically withdrawing funds from my account to facilitate this contract. One year later I received a Termination of Services letter from Level One stating that I needed to contract Global Holdings directly to get my money back that was withdrawn. I have been trying to contact them for a month now to no avail. They will not answer the phone or respond to emails/messages. I need my money back to be able to put it towards my debt.

      Business Response

      Date: 12/16/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

    • Initial Complaint

      Date:12/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put money into global holdings account and I need to get the refund and stop auto draft. I am unable to get ahold of anybody to do this No return phone call or emails. Need help Im at stand still They owe me $8500 my debt resolution company will not represent me due to issue with there firm

      Business Response

      Date: 12/16/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 

      Business Response

      Date: 12/16/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). We truly appreciate you bringing your concerns to our attention, and please know that we take every complaint seriously. We understand the frustration you are experiencing in retrieving your funds and addressing your debt-related issues with your debt settlement provider.

      Our records show that we have spoken with you multiple times and have already started the process of closing your dedicated account with ********************** and initiating your refund. At this point, we are awaiting some additional information from you in order to proceed.
      Please rest assured that we are closely monitoring your case and will reach out to you shortly to ensure everything is being handled appropriately. In the meantime, if you have any questions or need further assistance, dont hesitate to contact us.

      You can reach us directly at ************* or via email at **********************************.

      Lastly, we would like to clarify that Global Holdings is not a debt settlement provider. Our role is to manage your dedicated bank account and provide payment processing and account management services while you were enrolled in your debt settlement program.Were here to help and are committed to resolving your concerns.

      Customer Answer

      Date: 12/17/2024

      Just wanted you to know that Global Holdings resolved the issue . Thanks
      ****** Peel 
      ****** ****

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/24/2024 Deposit ****** 10/24/2024 Customer fee $91.58 10/**/2024 Customer fee $50.00 Account#**************** Did not authorize these transactions Tried a number of times calling never a response back

      Business Response

      Date: 12/16/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have received your email and returned your call on 12/14/2024, leaving a voicemail.

      We are ready to begin the process of closing your account and initiating the refund for the funds in your Global account. We will reach out to you shortly to connect and start this process. If you have any questions or need further assistance in the meantime,please dont hesitate to contact us.

      We apologize for any delays and will keep you updated on our progress. You may contact us directly at ************* or via email at **********************************.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. The firm ******* contacted me to resolve the issue at hand. They were backlogged due to a supported firm's mass clients cancelation which resulted in enormous calls and correspondence volumes. They act as the payment management for debt firms and unfortunately, got in the crossfire as a result and is not the culprit!

      Business Response

      Date: 12/11/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried repeatedly to speak with someone about my account and cannot get anyone on the phone or to answer emails. I wish to close my account and receive the funds being held.

      Business Response

      Date: 12/11/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that, following our response to your email on 12/10/2024, we have already initiated the process of closing your account and issuing a refund for the funds in your Global account.

      We want you to know that we are closely monitoring your complaint and will be reaching out to you soon to ensure everything is addressed properly. If you have any questions or require additional assistance in the meantime, please dont hesitate to contact us.

      Thank you once again for your patience and understanding. Should you need further clarification or have any questions regarding your account, we are here for you. Please feel free to reach us at ************** or by email at **************************

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.

      Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      They have finally responded to me and closed my account. You can cancel this complaint.

      However, they should stop making false statements. If they tell someone you will contact them within 5 business days, then they should do so. If you leave a number for a call back, they should call you back. It doesn't take much to keep customers happy. Just stop making false promises or giving false deadlines. 

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We are currently experiencing an unusually high volume of calls and sincerely appreciate your patience and understanding as we work through these requests.We received your email requesting the closure of your account on 11/21/2024,and we initiated the account closure process at that time.
      Please rest assured that we are actively monitoring your complaint and will reach out to you shortly to ensure everything is being addressed appropriately. If you have any specific questions or need further assistance in the meantime, please don't hesitate to contact us. We apologize for any delays and will keep you updated on the progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **********************************.

      Customer Answer

      Date: 12/11/2024

      Consumer
      Most Recent Message
      Date Sent: 12/11/2024 8:53:01 AM

      They have finally responded to me and closed my account. You can cancel this complaint.

      However, they should stop making false statements. If they tell someone you will contact them within 5 business days, then they should do so. If you leave a number for a call back, they should call you back. It doesn't take much to keep customers happy. Just stop making false promises or giving false deadlines. 

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 

      Business Response

      Date: 12/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.

      We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Rest assured, following our conversation on 12/10/2024, we are actively following through on the matters discussed.

      We want to assure you that we are closely monitoring your complaint and will reach out to you shortly to ensure everything is being addressed appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you informed of our progress.

      Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because:  the company never provided me with a debt settlement advisor . However the company had requested and withdrew money from my bank account. I was served with a summons and it has been two weeks calling their 800 numbers and no answers and no one calls you back. Same thing happens when I sent email, I get no response.

      Business Response

      Date: 12/10/2024

      Thank you for giving us the opportunity to clarify our role.

      The debt settlement provider you enrolled with, CountryWide ***************, is the best resource for program-specific details, such as creditor settlements,program progress, and timelines. Their customer support team is available to assist with any questions about your account, and you can reach them at ************. Please note that Global is not responsible for providing debt settlement services; our role is to offer the FDIC-insured account and process payments related to the transactions triggered by your debt settlement program.
      If there's anything else we can assist you with, feel free to contact us anytime at ************************* or by phone at **************. Were here to help!

      Business Response

      Date: 01/03/2025

      We followed up with your Debt Settlement Provider (DSP) on 12/19/2024, based on their conversation with you on 12/12/2024, and your concerns were addressed.

      Please know we are actively tracking your complaint, and a team member will contact you to ensure everything is being handled appropriately. If you have any questions or need further assistance, please dont hesitate to reach out. We apologize for any delays and will keep you updated.

      Global Holdings is not a debt settlement provider; we manage your dedicated bank account and payment processing services while you are enrolled in a debt settlement program. For program-specific details, such as creditor settlements and timelines, your DSP is the right resource. Global only provides the FDIC-insured account and processes transactions related to your program.
      Thank you for allowing us to assist you. For any account-related questions, please contact us at ************** or via email at **********************************.

    Global Holdings, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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