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Business Profile

Marine Electronics

Navico Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Electronics.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company in July 2022 with a problem with their products. I received a response and given a case number CAXXXXXXXX. The last contact from them was on August 4 2022 stating it was being reviewed by a team and I would be contacted with a resolution/answer but I have not been contacted.

    Business Response

    Date: 03/08/2023

    Business Response /* (1000, 8, 2023/02/01) */
    We are attempting to reach this customer. An email was sent on 1/20/22 from a supervisor and we have not received a response yet. We are happy to answer any questions the customer has. Unfortunately, he is inquiring about a GlobalMap ***** and ********* Unfortunately,both models have been out of production for about 15 years and we no longer have any service options for them. We will recommend that hie has current software and also downloaded the GPS patch. But if that does not correct his issues with date and time, we have no further options available. We will continue to work with the customer to see if we can assist him with updating his units.


    Consumer Response /* (3000, 10, 2023/02/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    A total falsehood; 6 emails exchanged since 1/20/22 with the last on 1/30/22. The main issue with both units and all LCX LMS ********* units (which was included in emails) is incorrect date and time being displayed. A gps patch is needed and requested and is well within their capabilities to produce. Only the units with internal gps would require the gps patch and 4 LGC gps modules that connects to the units to display date and time correctly. No hardware or hardware service is required or requested; only software.


    Business Response /* (4000, 13, 2023/02/03) */
    The consumer is correct, this was a typo on our part. The email from the supervisor was sent on 1/20/23, not 2022. We did attempt to reach out to this consumer to work on a resolution. Unfortunately, if the consumer does not wish to respond, we are unable to work with him. The supervisor is still waiting on his response. However, if the consumer does not wish to respond, we have no option other that to consider this case resolved on our end.


    Consumer Response /* (4200, 15, 2023/02/06) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Like I said, several responses sent to Technical Support Supervisor- Fishing Systems & Performance Teams NAVICO GROUP. Last response was on 1-30-23 and a resolution was not offered.

Navico Group is NOT a BBB Accredited Business.

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