We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Residence Inn Tulsa South

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a softball tournament in Tulsa this past week. Our team was required to book our hotel through a third party. We were all required to pay a deposit upon booking. We have used the third party Traveling Teams many times in the past and never had an issue until now. I called 06/25/24 to upgrade our room as we needed more space to sleep and what was initially booked would not accommodate us. Upon upgrading our room, the *** changing our reservation stated our new rate was $179 per night and the deposit would come off of that. Well, that was not the case. They have refused to correct this issue and been more than rude about the entire situation. The pool at this facility was not functioning so we had an entire team of girls who were unable to relax in a pool, but they did not disclose this until we asked about the pool and were told we could go to the hotel next door, which was an inconvenience, so we did not do so. The shower stall backed up with water when using, the bedding was stained, the dishwasher did not work. One of the bathroom doors did not even close all the way. There were just so many issues with this facility.

    Customer Answer

    Date: 08/27/2024

    4/28/24 we were told to go through Traveling Teams for our hotel reservation at the Residence Inn Tulsa South. We made our reservation and had to pay a deposit of $129.95 which was $22 per night plus tax. We were told we would only be charged the difference. We did upgrade our room but were told that our rate would be $151 per night. Well we were charged $179 per night and our deposit was not taken off. We even checked out a day early. The hotel argued with me the entire stay in regards to how this worked and refused to give the appropriate credit. *** spent countless hours trying to get this resolved.

    Desired Resolution / Outcome

    Due to the stress this has caused and the countless hours trying to get this taken care of we are now seeking a full refund immediately since we were overcharged $292.96.

Residence Inn Tulsa South is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.