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Business Profile

Heating and Air Conditioning

Doc J's Heat And Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Doc J's Heat And Air, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Doc J's Heat And Air, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The appointment was Jan 4th at 10:30am and was for a licensed professional to come diagnose and repair the cause of rapid cycling. Instead an unlicensed child was brought to my home to learn. ****** then proceeded to leave the kid working unsupervised on things he didn't know how to work with at the expense of our property. I did record the entire event as proof. In the recording, the kid actively tells ****** that his equipment was faulty and ****** acknowledged it as faulty but proceeds to tell him to continue using it in spite of the damages to my property. ****** not only ignored the damages they were doing while they tried to teach but even told the kid to just let the refrigerant spray and even to loosen the tool more, spraying refrigerant out for 15 minutes straight per the recording. I asked him to refill what was wasted in the refrigerant because everything had just been refilled less than 2 months prior and ****** refused. To make matters worse, he promised a report then proceeded to lie about his work and provide a false statement as to the details of the work, I assume because I confronted him to his flagrant disregard for the wasting of our resources and the irresponsibility of having someone without a license doing unsupervised work to equipment they kept telling him was faulty. Not only did they not fix the problem but it seems to have made it worse. I would like the refrigerant filled appropriate becuase I do have appropriate proof to it just being filled up, as well appropriate repairs to the damages.

    Doc J's Heat And Air, LLC is NOT a BBB Accredited Business.

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