Reviews

Review Details

• Review fromDavid P

  Date: 06/24/2025

  1 star
  One star too many. Horrible customer service at the ***** location. Been with for years. Not interested in keeping their customers. Internet service. Will change providers as soon as possible. Very dissatisfied

• Review fromJ. W.

  Date: 05/03/2025

  1 star
  30 day money back guarantee bait and switch. Cancelled within 30 days. When called about refund, sent me to third party collections. That is where the problems began. I had to prove so much for what is clearly listed on their website. Then, even though have prove from and case number for refund they didn't follow through. Having to try to dispute transaction on my credit card seems to be the only way at this point. Very misleading advertising and terrible resolution apparatus.

  Cox Communications, Inc.

  Date: 05/06/2025

  We made attempts to contact our customer. However, we were unable to reach them.Should they wish to speak with us, they can reach a *** representative at the phone number provided via voice mail. Thank you.

  J. W.

  Date: 05/13/2025

  I called back the *** ***resentative following these voicemails and we spoke, so this ***ly is unfortunately misleading, and also not true. To be fair, the ***resentative was nice and diligent in the follow-up. However, it shouldn't take 4 weeks, 7 hrs of my time, screen shots, unfulfilled promises in writing, case numbers, and a BBB complaint just to get normal service on such a simple thing as money back guarantee policy. This was just for a $70 refund (which I eventually received). This effort was to make a point and help improve ******** customer service as it cost me more money in regard to my time. I additionally offered to give some feedback about ******** customer service that the *** wasn't aware of, and she said she would review the recorded calls. Hoping she did. This review is to help future customers understand what they are facing(as many other customers are already aware)....until this aspect of the customer facing apparatus improves.

• Review fromMichael H

  Date: 04/20/2025

  1 star
  Let me start by saying I have been a *** customer for 20+ years now, and this company's customer service has gone downhill significantly in the last few years. These idiots have my cel phone number to text me as well as my e-mail address, and they could not be bothered with a notification that they would be performing scheduled maintenance on 4.18.2025 at 12:00 AM. I only found out after contacting their "Bot" via text message and asking for a Live Agent. After "speaking" (texting) with this idiot (probably not even in this country), the only thing they could offer in compensation for their own stupidity was a $3 credit on my next bill, which is already too high ($3 off $100, nice, right). I originally asked for a year of free service, knowing I would not get it, and eventually asked for just 1 month, but even that was too much, so I get $3 for crappy service and no notice that my Internet would be down. If you are looking for ***************** look elsewhere, as I intend to do.

  Cox Communications, Inc.

  Date: 04/25/2025

  We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern.We sincerely apologize to our customer for any inconvenience. Thank you!

• Review fromC. D.

  Date: 03/14/2025

  1 star
  I contacted chat support for assistance with applying whatever discount was necessary to adjust my unlimited data add-on to the rate quoted online (website and app), and ****** lied to me claiming I am being charged the correct amount and then refused to connect me with someone to assist in cancelling my services. It is beyond frustrating that corporations grow big enough to completely disregard a paying customers satisfaction and simple requests for support.

  Cox Communications, Inc.

  Date: 03/19/2025

  *** made attempts to reach *********** ******** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. ******** wish to discuss this matter further, they can reach a *** representative at the contact information provided.Cox Communications

  C. D.

  Date: 03/27/2025

  WOW - I actually DID speak with someone. And I got the same run-around that one would expect from a careless monopoly. Thanks for nothing, ***. You just lost another one

• Review fromKelly O

  Date: 02/06/2025

  5 stars
  Cox Communications claims that we have giga-blast panoramic wi-fi, but I constantly have connection issues and buffering issues. When I report these issues all I get is an apology for the disruption and no real action is taken. I pay over $120 a month and I feel like experiencing as many issues as I do is unacceptable. I have to work from home from time to time and I use my hot-spot just to get a decent connection when the router is not even 5 feet away from my desk.

  Cox Communications, Inc.

  Date: 02/11/2025

  Good afternoon, *** was able to speak to ***** ****** and work with him to address their concerns regarding their *** services. A *** field technician came out the Mr. ******** home on February 7, 2025, and addressed wiring issues outside the home. *** addressed network issues in Mr. ******** area on February 8, 2025. A *** representative followed up with Mr. ****** on February 11, 2025 to confirm if his service issues were resolved. Mr. ****** stated that he has some unresolved service issues. *** offered to assist with this matter further, but Mr. ****** declined further assistance. If Mr. ****** needs further assistance he can contact a representative at the contact information provided. Cox Communications

• Review fromDaryl D

  Date: 11/26/2024

  1 star
  I am really disappointed in ***. I chatted to check on new discounts because my existing contract was up. I was quoted a figure that was close to the same amount I currently was paying and it would be good for 24 months. A day later I get an email that my new bill will be $52.51 higher than what was quoted. I called and talked to a loyalty representative and they said they looked at my account and didn't know why I got that email. It was going to be what I was quoted originally for 24 months. I have the bill on autopay and I get a message the payment will be the higher amount. I called and they said there had been a mess up and they had had price increase and he was sorry but the best he could do was only $16 which is much better and I accepted it but twice I was told it would be the lower amount. Sounds a lot like bait and switch.

  Cox Communications, Inc.

  Date: 12/02/2024

  We want to thank ***** ****** for taking the time to file his concern. In receipt of this complaint, *** spoke with Mr. ******* and we believe he is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications

• Review fromHarry C

  Date: 11/22/2024

  1 star
  Stay far away from this company. I was charged for service I never received. I live in an apartment and it was supposed to be an easy call to set it up. During the sales call, they could not get the modem to connect. They transferred me to Technical Support, but they could not get it working. Then they informed me that it would be a $100 charge to come out to connect it. So much for easy setup. I declined. I canceled the service on the same day. I have received multiple bills saying I owed them for a month of service. I have contacted *** ******** service 3 times trying to fix this issue. The first ******** service advisor looked and saw that I had not used any data. They verified that the service was canceled. Today I just received a past-due invoice. So I contacted them again via chat. After a 15-minute chat, I was told that I still owed a balance. They did not budge, and then said, if I ever want to use *** again, I would have to pay the balance. I finally got another ******** service person on the phone, and they said the same thing. After explaining the issue again, they finally canceled the charges. Needless to say, I will never be using *** again and will not be recommending them.

  Cox Communications, Inc.

  Date: 12/04/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration.

• Review fromDan O

  Date: 09/02/2024

  1 star
  It's not even worth the 1 star giving them too much credit. It's been weeks and I mean over a month since I let them install the internet never works right and always cuts out. The line they ran has been lying across my yard. The tech support is the worst team in the world, they can't even put a ticket in right and send a poor man out here to "fix" the service when we requested to disconnect. I contacted my city to notify them that they haven't buried the line and finally got a request for them to put it in the ground but it's been another week and no forward progress when I was told they have the permit. The customer service will lie to you and won't tell you fully what you're getting. The cable option is so overpriced I canceled it 2 days after getting it. The internet cuts out every night and the tech who "fixed" it told us it's a faulty part they know and we can text him when it's acting up. The router is trash and other side of the wall from the router the wifi drops 500-700mbps and my mobile network is faster. Absolute trash!!!!!!!!!

  Cox Communications, Inc.

  Date: 09/06/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We are trying to reach out to our customer to address their concerns, however, our attempts to locate their account has been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. If possible, could they provide a good contact number to be reached. Thank you for your time and consideration. ******************** Executive Resolution Specialist Cox Communications, **************

• Review fromDonald G

  Date: 07/02/2024

  1 star
  The phone they sent me never worked right and the **************** was spotty so for two months I've been contacting them to cancel all my service. I have new internet and phone with att. And every single time they just end the chat or hang up on my calls and never cancel my services. This is ridiculous. My bill just goes up more and more and they refuse to talk to me and cancel my service. I would never do business with them again. They won't come out and fix issues they just do nothing for the customer. Except send bills. Worst company in ***** for sure

  Cox Communications, Inc.

  Date: 07/05/2024

  *** made attempts to reach ********************** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should they wish to discuss this matter further, they can reach a *** representative at the contact information provided. Cox Communications

• Review fromKimya R

  Date: 05/20/2024

  1 star
  I reached out to *** cable on 05/08/24 at around 930am. I spoke with ******* in the retention department. I expressed to the agent that I was seeing ads for internet service that was cheaper than what I was paying. After reviewing my account and services received, ******* advised me that my previous promotion ended and that I had a new unlimited internet promotion that began in November of 2023, shows active, giving ***** off but not applied. The promotionwas to run until Novemberif 2024. She said she was submitting a refund form so that I'd receive credit for ***** for the past 6 months for a total of ******. She also stated that I'd receive an email or call confirmation advising this was done. By 05/17 I hadn't received any form of communication nor had my account received any adjustments. I reached back out to *** cable's retention department at 9:55am and explained what took place weeks earlier and that neither communication nor adjustment was received. The agent acknowledged the previous conversation and confirmed what her colleague had advised me of the previous promotional credit not received but stated she was incorrect and even though an error was made on their part no refund could be given because I was told of the previous promotion ending back in November of 2023. I attempted to explain that yes I was Aware of of that being communicated but that was also advised of the new promotion starting and due to the promotion not being applied I was to receive a refund. The again refused to refund, she did apply a comparable promotion to be added but again was insistant about not applying and sort of refund even acknowledging that it's unfair for me and my account to be negatively impacted by another agent. I did request to speak with a manager but was advised not an option and that someone would be calling me back that day but no further communication has been received.

  Cox Communications, Inc.

  Date: 07/08/2024

  We want to thank *************************** for taking the time to file her concern. In receipt of this complaint, *** spoke with ******************** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications