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Used Car Dealers

6th Avenue Honda
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BBB Accredited BusinessA Rated by BBB

Reviews

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1

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  • Michael A

    Date: 01/04/2024

    Just got back from having a bait and switch experience from the local Honda dealership and thought I would share. Some background Back in June of '23, we took a **** Transit XLT to *********** dealership looking to sell it and possibly buy a new vehicle with the Father. We were quoted the buy value as ******. Long story short and fast forward to last Tuesday Jan 4th ****, I took that same vehicle back to Honda and spoke with one of their sales reps. I advised we were interested in selling only as we inherited the car. Provided the *** number. I provided the current mileage on the car.He spoke with their Used Sales Manager at Honda (******) who commented to this sales person, the car was in the system and was reviewed and the offer they made then, would still be honored. ******. The manager never looked at the vehicle. Never spoke to me directly I advised I would get the title and wrote down the figure (trusting them to honor their deal) Yes... I know.. bad decision. Today, We took the car to them to do the paperwork. ****** took a few mins to look it over. Disappeared in his office.Returned with a new vehicle assessment of ******. KBB report showed "fair" condition. This XLT was in very good condition. Estimate showed rust possible and will need new tires. >> it has NO rust and tires are 8 months old with under **** miles on them. (Michelins)Now between Tuesday and Today (2 days later) what happened? Where is this mis-communication? What we did receive was a layer of BS that he could not support his own weight in The sales person who was the mediator remembered both sides of the conversation. . What I expect is what I provide. Integrity and Honesty. If you can't own up to your offer, don't make it in the first place. I will notify the BBB as well, but IMHO this shows a lack of honesty. There was NO miscommunication. Lack of effort, yes, lack of morals, yes. Shame on you Honda. ******************* hears about as it's his name on the front.

    6th Avenue Honda

    Date: 01/08/2024

    Hello,Our goal is to exceed all expectations and I hope with some clarity we can exceed your expectations as well.As I am reading your feedback, I see you first visited ************************************************** in June 2023 and received an evaluation, but decided not to sell at that time.I then see you visited 6th Avenue Honda on Tuesday, January 2, ****. Both stores do in fact offer to purchase vehicles directly from customers, and before moving forward we present the *** offer; this offer also states it is valid for 7 days &/or ***** miles.When you visited 6th Avenue Honda on January 2nd, we printed a value and provided you with a copy; however, when you returned on the 4th you did not bring the copy. We gladly presented you with another copy, since it was saved it was saved in our system. When this happened you decided not to sell it, because you wanted the value from June 2023. Not only did 7 months pass, but it also had ***** more miles, so unfortunately we could not offer the same value.We will gladly honor the evaluation we provided on January 2nd and January 4th of this year, as they are within the 7 days. If you would like to further discuss with me directly, please feel free to call me directly.Sincerely,*************************** ************

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