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Business Profile

Credit Reporting Agencies

Credit Bureau Services Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Credit Bureau Services Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Bureau Services Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Lone Star Realty . I do not have a contract with Credit Bureau Services Association. They did not provide me with the original contract as I requested.

      Business Response

      Date: 05/19/2025

      This account was validated on 05/02/25  A full itemized of charges and copy of the signed lease

      Customer Answer

      Date: 05/19/2025

      I am filing this complaint on behalf of myself 

      Business Response

      Date: 05/28/2025

      This account was validated on 05/02/25  A full itemized of charges and copy of the signed lease

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Bureau Services A. I do not have a contract with Credit Bureau Services A. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/07/2025

      Ms Love setup up $400.00 payments several on Autopay.  Each time it was run the payment rejected.  She has never disputed this account  since we received

      the account 06/24/24.  We will mark the account disputed and request an itemized and copy of signed lease.

       

      She would never have a contract with our agency.  The contract is will us and **************** for 3rd party collections.  We do not own this debt

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 23164012

      I am rejecting this response because:

      I do not have a contract with this third party agency. My contract was with **************** 

      Sincerely,

      Shalonna Love

      Business Response

      Date: 04/09/2025

      We do not need a contract with her.  We have a contract to collect the clients deliquent account.  It states very clearly in her signed lease

    • Initial Complaint

      Date:12/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CREDIT BUREAU SERVICES ASSOC, I do not have a contract with CREDIT BUREAU SERVICES ASSOC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/03/2024

      ****** IS MAKING MONTHLY PAYMENTS.  LAST PAYMENT MADE WAS 11/09/24.  HE IS SETUP ON MONTHLY AUTOPAY?

       

      WE VALIDATED THE ACCOUNT 07/25/24.  ON 07/30/24 WE WERE GIVEN PERMISSION TO SPEAK WITH HIS MOTHER 

    • Initial Complaint

      Date:11/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has been settled and it is showing on my credit report as a charge off - this needs to be corrected as the original creditor - ***** ********* ******* - has been paid in full and provided the documentation to Credit Bureau Services - I was told that it would be removed and it is still showing on my report. I need to have this corrected immediately -

      Business Response

      Date: 12/03/2024

      This account was paid 11.25.24  It will be sent to the credit bureau on the 5th

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/2023 i was contacted by CBSA and we agreed upon a payment plan. I upheld my agreement of the payment plan and made the last payment 7/2024. It is now 11/2024 and the collection still shows on my credit report with no change in balance and as a open collection. I would appreciate if CBSA would act in good faith and correct/delete the collection as per agreement.

      Business Response

      Date: 11/12/2024

      This account is not paid.  There were never any payments made to us.  ** requested a itemized in July 2023  We emailed him an itemized statement

      07/11/23.  He was wanting a settlement.  Client gave a 10% settlement.  ** ****** claimed he could not pay with discounts 07/28/23.  In Oct. 2023

      he said he would look at budget and call us back.  We never were able to talk to him again.

       

       

       

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting on my credit report contact their office male named ******* wanted to charge me to tell my what collection account they are reporting . I request supervisor he refused. I need a contract signed by me I do not know what this company is

      Business Response

      Date: 09/18/2024

      WE DO NOT HAVE A ******* OR ANY MALE WHO WORKS FOR THIS COMPANY

      THEY MUST HAVE US CONFUSED WITH SOME OTHER COMPANY

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with *** ****. I do not have a contract with Credit Bureau Services Association. They did not provide me with the original contract as requested. 15 U.S.C. § 1692c(c) of the Fair Debt Collection Practices Act (FDCPA) states that debt collectors must stop communicating with consumers who notify them in writing that they refuse to pay a debt or want to stop communication. However, debt collectors can still notify consumers if they intend to take certain actions, such as invoking remedies. If the consumer sends the notice by mail, the debt collector must consider the notice complete once they receive it

      Business Response

      Date: 08/22/2024

      THIS VALIDATION WAS SENT TO HIM 08/21/24  PLEASE FIND ATTACHED

       

       

    • Initial Complaint

      Date:08/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with CREDIT BUREAU SERVICES A , i do not have a contract with this collection agency, they did not provide me with the orginal contract as requested

      Business Response

      Date: 08/19/2024

      This account has never been disputed by consumer.  On 07/29/24 she setup payment arrangements of 125.00 a month, beginning  09/09/24

       

       

    • Initial Complaint

      Date:08/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Bureau Services Association, I do not have a contract with Credit Bureau Services Association, LP, they didnt provide me with the original contract as requested.

      Business Response

      Date: 08/19/2024

      On 08/12/24  we recieved a dispute thru E-Oscar.  We have requested information from the client to send to ***********.  The accounts have been marked disputed

      on her credit file on 08/12/24

       

      Customer Answer

      Date: 08/20/2024

       
      Complaint: ********

      I am rejecting this response because: this should be completely erased from my credit now.

      Sincerely,

      ***********************

      Business Response

      Date: 08/22/2024

      By law we are required to validate the debt.  The debt has been marked disputed.

    • Initial Complaint

      Date:06/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with Muskogee county ems, I do not have a contract with the collection agency they did not provide me with original contract as I requested.

      Business Response

      Date: 06/06/2024

      ****** has never contacted us or sent thru EOscar.  We will request itemized from client and send to consumer

      We are a 3rd party collection office.  We have a contract with our client, not the consumer.  We do not own these accounts.

    Credit Bureau Services Association is NOT a BBB Accredited Business.

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