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Business Profile

Bank

Simmons Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Commencing on or about November 3rd, 2023, I fell victim to a multilayered scam operation orchestrated by ************************* (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to *********** was transferred from my account via wire transfer, and through an intermediary named ****** in the total amount of ********* USD utilizing your services.Additionally, it is vital that you will immediately take all actions within your power to remedy the situation, whether by raising a recall in respect of the transaction in question or reimburse me and credit my account, for the full amount of these payments, in the total amount of ********* USD!

    Business Response

    Date: 11/19/2024

    Dispute Resolution Department
    Better Business Bureau of ****************
    17 ****************
    ***********************
    RE: **** ******** #********
    To Whom It May Concern:
    Please allow this letter to serve as a response to the aforementioned complaint from ****
    ******** (********) received by Simmons Bank (Simmons) on November 6, 2024.
    ******** asserts that he was the victim of an investment related scam whereby he lost
    $27,500.00 in November 2023. He is asking that Simmons reimburse the funds lost.
    Simmons has opened an investigation into this matter. ******** will be contacted by our Fraud
    department for next steps.
    If you have any additional questions, please do not hesitate to contact us.
    Sincerely

    Customer Answer

    Date: 11/20/2024

     
    Complaint: ********

    I am rejecting this response because: the bank informed me that they will be contacting me directly through their ***************** I have yet to receive anything from them, so I would like the complaint to remain open until we manage to resolve this issue directly.

    Sincerely,

    **** ********

Simmons Bank is NOT a BBB Accredited Business.

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