Complaints

This profile includes complaints for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vyve Broadband, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vyve Broadband, LLC

  707 Saratoga St Shawnee, OK 74804-2761

• 

  Vyve Broadband, LLC

  1501 W Mississippi St Durant, OK 74701

• 

  Vyve Broadband

  40092 Hwy 49 Suite A Oakhurst, CA 93644

• 

  Vyve Broadband

  2504 Westwood Road Westlake, LA 70669

• 

  Vyve Broadband

  1108 W Main St Forest City, NC 28043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  
  

  Business Response

  Date: 07/17/2025

  Hello, 
  
  Thank you for bringing this to our attention. A Support Specialist was able to reach you 7/17/2025. A credit of $105.45 was applied to your account for service interruptions caused by Hurricane Helene. Your account has been officially closed with a $0.00 balance.
  We appreciate the opportunity to resolve your concerns.  
  
  Thank You.

  Customer Answer

  Date: 07/28/2025

  The business' response is now satisfactory.

   

  **** *****

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached

  Business Response

  Date: 07/14/2025

  Hello,
  
  We appreciate you bringing this to our attention. A Support Specialist was able to reach you by phone on 7/9/2025 to gather additional details regarding your account. On 7/13/2025 an email was received containing requested documents needed to work towards a resolution. We have determined the issue and we are currently working to resolve this. We thank you for being a loyal customer 
  
  
  Thank you. 

  Customer Answer

  Date: 07/17/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You are still charging me 15 a month. I have  my own modem from Walmart. It is not their modem. They wanted numbers on modem but it is not theirs. I haven't used their modem since 2021. I took a picture of my modem and emailed it to  them. 
  
  
  
  Sincerely,
  
  
  
  ***** ***

  Business Response

  Date: 07/24/2025

  Hello, 
  
  Thank you for
  your continued patience as we investigated your account concerns.
  A Support
  Specialist contacted you by phone on July 24, 2025, to provide an update on our
  findings regarding your equipment return. Upon review of your account, the
  equipment rental fees continued to be applied following the return of a modem.
  We have removed the equipment rental fee from your account and applied a credit
  of $60.00 towards your bill. Your new monthly rate is $48.00, and the modem has
  been updated to reflect customer owned. 

  We appreciate
  the opportunity to work towards a resolution and thank you for your
  loyalty 

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company’s salesman had me sign a 60 month contract under false pretenses. I was never told of a service commitment, and the time frames 60 months or five years were never mentioned. Neither were the egregious termination charges that they have threatened me with

  Business Response

  Date: 07/07/2025

  Hello,
  
  We appreciate you bringing this to our attention. We have escalated your concerns up to our Commercial Billing team review. They will be reaching out to you to discuss your contract. We thank you for your patience as we work towards a resolution 

  Business Response

  Date: 07/08/2025

  We appreciate you taking the time to reach out. 

  
  Our commercial team has fully reviewed your account. 

  
  Upon cancelation an early termination fee would apply. 
  We understand this is not the outcome you were hoping for and apologize for any inconvenience this may of caused. 

  
  All information regarding our Business service agreement has been provided to you for your review.
   - Section 7 TERM
  ***********************************************************-Business-Services-Agreement.pdf

  
  The agreement with Stripes Vintage and the early termination fee are valid. 

  
  

  Customer Answer

  Date: 07/10/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I am very frustrated with how this company does business. Very predatory contract practices. And every employee that I have spoken to has been a hassle to deal with. The company had me sign a 5 year service contract under false pretenses, I was told it was a receipt. And then was sent another contract that I was told “Must be signed no matter what to end service” and it had a $1600 fee in fine print on a Docusign. 
  
  
  
  Sincerely,
  
  
  
  Gray Wyatt

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Vyve Broadband in 2016-2025, with the exception of 7 months when I was visiting out of state. In 02/2025 I contacted Vyve and requested to have Fiber Optics installed and the person I spoke with assured me that they did have fiber optics and made an appointment. On 02/14/2025 a technician installed one new Hitrom 3.1 modem because he said "your modem powerful enough." No other equipment was installed. Within a week I was having major problems with the internet and unable do any work online without being interrupted by poor connections. I did contact Vyve Broadband at least 6 times complains that I did not have Fiber Optic network installed. I was told by customer service several times that, "It must be your imagination because we do not find anything wrong from this end," or We can send out the technician but if there is nothing wrong you will be responsible for the charges." Throughout all my conversations with Vyve BB, they would never connect me to a supervisor. On 03/12/2025 I contacted Windstream Support services to inquire if they installed Fiber Optics, and they gave me in depth details about what equipment was involved with Fiber optics. 03/13/2025 I canceled my services with Vyve Broadband for services not rendered as promised. In 05/30/2025 I was notified by phone from the Financial Accounts Service Team, **** ******** ***** ********** ** *****. Phone (865) 862- 0580. I received a bill in the mail from the same Financial Services above for $99.30 and did dispute the bill at this time.

  Business Response

  Date: 07/03/2025

  Hello,
  
  Thank you for
  bringing this to our attention. We apologize for the inconvenience these issues
  have caused. On 7/2/25 a Support Specialist followed up with you regarding your
  billing concerns. A full review of your account has been completed. You
  requested to disconnect services on 3/13/25.  A prorated credit of $76.61
  was applied towards your final bill for 3/13/25 - 4/6/25 with a final balance
  of $23.32 due.  
  
  We appreciate
  the opportunity to address your concerns and thank you for choosing Vyve
  Broadband. 

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own Around the World with Shawnee Travel, a full service travel agency in Shawnee, OK. I have used Vyve Broadband for the last 8 years. My signed contract expired on 3/2/2025 and I decided to switch providers. I signed a contract with Bluepeak and after installation was completed and my phone numbers were ported through, I called Vyve Broadband to cancel my service. I was advised that business contracts automatically renew when the contract expires and was told that I would have to pay for one more month of service because they require a 30 day disconnect notice and then pay $1366.40 to terminate my contract early. This was never disclosed to me and is not on the face of the contract. To find this information, I was told you have to click a link from the contract. This link is not available to click on from the DocuSign documents that I have always received from them. I feel like this is almost criminal to auto-renew a contract without that being information being visible on the FACE of the contract. I have been a loyal customer and paid my bill on time for 8 years and don't feel like I should have to pay any penalties on a contract that auto-renewed without my knowledge. I strongly feel like they should have to modify their business contracts to make this information visible. Obviously, as a small business owner, $1366.40 is a lot of money to pay for a service I am not receiving. They sent me a change of service request via DocuSign that states the penalty for canceling early - I DID NOT sign this because I am trying to get this issue resolved. Please help!

  Business Response

  Date: 06/23/2025

  Thank you for bringing this to our attention

  We escalated your contract concerns to our Commercial Billing team who contacted you to discuss the terms of your contract.
  All information regarding auto renewal has been provided to you for your review. 
  Business service agreement - Section 7 TERM
   ***********************************************************-Business-Services-Agreement.pdf
  The agreement with Around the World and the early termination fee are valid. 
  
  We appreciate the opportunity to review your concerns further. 

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Your contracts need to state that it will auto renew for 1 year on the face of the contract without having to click on a hyperlink that isn't even available from the DocuSign paper. I have been a customer for over 8 years and nobody has ever mentioned anything about my contract auto-renewing. The only time I received a new contract is when I made a change to my account. I have never received an email or notification from Vyve Broadband about renewing my contract. I feel like as an act of good faith, these fees can be removed since I have been such a good customer for such a long time and don't understand why they can't just give me a break. I am a small business with only 2 employees. I already have my new service in place with a contract and I have already returned my equipment so will not be using any of the services. Please help!
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 07/01/2025

  We appreciate you taking the time to reach out.

  Our commercial team has fully reviewed your account. 
  Upon cancelation an early termination fee would apply. 
  We understand this is not the outcome you were hoping for and apologize for any inconvenience this may of caused. 
  All information regarding auto renewal has been provided to you for your review.
  Business service agreement - Section 7 TERM
  *******************************************************************************************
  The agreement with Around the World and the early termination fee are valid.  

  We thank you for your patience as we researched your concerns.

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had internet service provided by this company up until fiber became available in my area and for less money than I was paying Vyve . So I canceled service with Vyve as I was not under any contract with them. March 3rd was the last payment I made to them so I had service until April 3rd when the account was canceled.
  The problem is I have a $587.64 CREDIT on my account that I have been trying to get refunded with no luck. I have received a different story on their refund policy every one of the four times I have called. I have been told two business weeks, then three business weeks, then four to five business weeks from the date of account cancelation and now a representative of Vyve by the name of "Tom" told me that a check has been issued in the amount of $587.64 and mailed to me on May 29th and even went so far as to tell me the check number was 48134. But he said it could still be 30 to 90 business days from the time of account cancelation as that is what the contract says. When I tried to get him to clarify how could it still be up to 90 days if they sent the check on May 29th to me, why would it not be here in a week or so? Did they issue a check and put it in the mail or not? He became very rude and angry and asked me if there was anything else he could do for me. I asked for a supervisor and he said of course he would have one contact me back and they would tell me they same thing and did his script about thank you for calling and there is a short survey and hung up.

  Business Response

  Date: 06/06/2025

  Thank you for your inquiry on your refund status.
   On 6/4/2025 our Support Specialists attempted to make contact with no answer. 
  We did email an update to you.
  Your account was reviewed and showed  refund has been processed as on 5/29/25. 
  Due to recent holiday and business days to complete, your check should be delivered within 1-2 weeks.  This is standard process for refunds 30-90days.
  

  
  We appreciate and thank you for your patience.
  
  Vyve Broadband.

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, May 24, 2025, at 5:30 am, a very large cottonwood tree uprooted in high winds and took power and Internet lines down. I contacted Vyve on Sunday, May 25th, to find out when service would be restored. They indicated they were unaware of a service interruption and put in a service order. On Tuesday, May 27th, I saw a utility truck briefly working or looking at these lines and he left shortly after .
  
  I didn't have any contact or communication with this person and still didn't have any service. I found out later that he claimed he had left a voicemail with me and also that he had gone to the other home owner's house because the lines were across that driveway. I also was told that the service call had been escalated to a maintenance report but wasn't given any sort of timeframe for repairs. Each time I called customer service I was assured that I would be given a full credit for all days without service.
  
  I returned home about 6:30 pm on Thursday, May 29th, and noticed small black wires hanging from the utility pole and reaching the ground just outside my yard on the street easement. My Internet was restored and my modem was functioning fine.
  
  I contacted customer service on Friday, May 30th, and requested a 6-day credit and first was told I would only get a 4-day refund and due to a bad connection, I gave up in frustration and placed a second call.
  
  The second rep on May 30th told me that because the work orders had not been closed out that he was unable to offer any kind of refund and their start date was Sunday, May 25th, because that was when I placed the call to advise them of damage from the storm and no service.
  
  I am requesting a full 6-day credit for Saturday, Sunday, Monday, Tuesday, Wednesday and Thursday.

  Business Response

  Date: 06/03/2025

  Thank you for bringing this to our attention. 
  
  On 5/30/2025 you made contact with one of our CSR and an adjustment was made to the account. On 6/2/2025 , we are happy to report our field team was able to make to clear and clean up the downed line. The team confirmed with you all resolved. 
  
  We appreciate your patience and the opportunity to resolve. 
  Thank You for being a loyal Vyve Broadband customer.
  

  Customer Answer

  Date: 06/13/2025

  The business has resolved the issue and given me a credit as well.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to request a maintenance call to my home in order to repair an internet issue on May 29. The repairman arrived late and parked on the curb, seemingly arguing on the phone with someone. Eventually he came in, but immediately dragged heavy prints of red mud (from another site mind you as there was no exposed mud at my apartment) across my carpet and wall trim. He eventually finished the repair job, but only after faking finding a false issue with my junction box outside, which he never touched. He showed me a spare part, claiming it was the issue, and left, never offering to clean or compensate for the heavy stains. I spent 30 minutes trying to to clean it manually but with little success. I had to have a professional cleaner come out and handle it, which are up the rest of my day and cost me. On top of that, the internet issue in need of repair remained after he left. I contacted Vyve directly and they said someone would reach out shortly, but no one ever contacted me back. I also had to send for another repair request, which honestly I'm scared of at this point. Vyve customer support simply gets worse and worse. I wish to be compensated for the cleanup by being comped for one month of service, which currently is at around $70. That or issued a check. I will include screenshots from the video I took of the damage, which include evidence of the repairman being the culprit as his gear is at the end of the trail of mud.

  Business Response

  Date: 06/03/2025

  Thank you for bringing this to our attention. 
  On 6/3/2025 , our Support Specialist contacted you and advised we are working to resolve the claim. 
  
  Once we have a answer, we will reach out.
  We  appreciate your patience as we work towards a resolution.

  Business Response

  Date: 06/16/2025

  Thank you for your feedback. We sincerely apologize for any frustrations this may have caused. A Support Specialist spoke with you on 6/16/25 and confirmed all of your service concerns have been resolved. We have applied a credit of $44.98 to the account for the service issues you have experienced. In addition to this, we were also able to lower your monthly bill to $61.65. We appreciate the opportunity to assist you and thank you for being a loyal customer. 

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Unfortunately, the issue has not only returned but has worsened. And I know the only thing I can do at this point is call the main text line (as chat is closed early) and schedule another maintenance trip that probably won't work. I'm at a loss at this point.

   

  I've included an internet stability test that encompasses a mere 90 seconds to show how often the connection is dipping and disconnecting. Online work is difficult to do, gaming impossible, and watching streaming services a hassle.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with a cable company in this same building for close to 30 years. With company’s switching maybe 4 or 5 times, I have been a customer. The last 3 was I think TCI, Northland Cable, then now it is Vyve Cable. When it switched to Vyve, I never signed anything. All it did was sent me a bill with their name on it, instead of Northland on it. I have always paid from the beginning of the first cable company that I joined that was there, and the billing was always as what they call advanced for the month ahead. After northland changed to Vyve, everytime I opened a bill for each month, 5 to 10 dollars added. Helene storm came through, my internet and phone was off for over a month, they told girls in office not to tell customers how to get credit for the storm. We were told that more advanced techs had to come out of other states to get the internet and phone back. I know some things are uncontrollable but company of Vyve, a complete nightmare.I disconnected the first week of January. I had paid my bill only a week before that, on December 31st. They have down that I didn’t disconnect until February 1st. I did not. It was on January 3rd. And they have sent a supposedly owing of a last bill to collections. I received a letter from collections. I have spoke to Vyve people 4 different calls asking for a supervisor and I have not received any call back. I still can’t speak to a supervisor. I pay my bills faithfully every month. I have a credit score of over 800. They are saying that it is block billing now of some sort and as long as I have been with a company in that same building. It has always been that my bill is paid in advance. How can a company change that without a consent? And even their website says billing is in advance. Please help me with this if you can. I feel like I do not owe this. All I’m asking is for that amount to be waived, I do not owe it. Thank you so much and phone is 478-455-4557 if need to call me. Thank you so much. Gail Scarboro

  Business Response

  Date: 06/02/2025

  Thank
  you so much for taking the time to reach out to us regarding your final
  balance. We apologize for any frustrations you may have experienced in getting
  this matter cleared. On 6/2/2025 our Support Specialists was able to discuss
  your billing concerns over the phone. Upon completion of our review we have
  made an adjustment to your account balance. We have advised of next steps and
  provided an update on resolution. 
  
  
  
  We
  appreciate your time. 
  
  
  
  Thank
  you, 
  Vyve
  Broadband
  ******************
  ***** ********
  

  Customer Answer

  Date: 06/05/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Even though I feel that they should have waived it all completely, but I was ready to put the Vyve Broadband Cable, LLC company completely behind me and away from my memory. 
  Thank you so much for helping me with this. I feel as though that if you hadn’t of that company would have tried to ruin my good credit, for something that I didn’t owe.
  I feel that BBB is amazing at helping honest people in need.  
  
  
  
  Sincerely,
  
  
  
  Gail Scarboro

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet issues for two years— documented, with no resolution. No consistent follow up on days that they are supposed to. Still having issues despite paying for two years for bandaid fixes.

  Business Response

  Date: 06/02/2025

  We
  appreciate you taking the time to share your feedback. We sincerely apologize
  for any frustration this may have caused you. Our Field Operations Team have
  confirmed the node split has been completed and healthy levels are being
  reported back. The Field Operations Team is continuing to work with our
  Engineering Team to determine the nest steps for resolution for slow upload
  speeds. We will continue to follow up with you until this issue has been
  resolved. 
  
  Thank
  you for allowing us to work towards a resolution. 
  
  Regards,
  Vyve
  Broadband
  ******************
  ***** ********
  

  Customer Answer

  Date: 06/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF the verbal agreement made between ****, ****, and myself (2 months of compensation) and installation of Fiber
  
  
  
  Sincerely,
  
  
  
  ******* **********