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Business Profile

Tech Support

Avast Customer Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used their antivirus software for years, however the device I purchased it for is no longer in use so I tried requesting a refund thru their website, which it says I am eligible for one until 4/13/25. The problem is, after asking why you want a refund, they force you to chat with a "human agent" who never comes into the chat so your request is never processed. I have tried several times over the last 3 days and the result is always the same. I get no response. There is also no phone number to call for payment issues, only for tech support for their product.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avast states 30-day money-back guarantee. However, while I tried multiple times to get in touch with the company for two days, no options worked. I could not get through. I do not want this product, and should not be stuck paying for it or being stuck with a 'subscription.' I am contacting you in hopes you can help me obtain a full refund, and guarantee Avast won't charge me for a subscription. PLEASE EMAIL, I CANNOT HEAR TO USE PHONE!!!

    Customer Answer

    Date: 03/31/2025

    Between my inability to get through to Avast, the company not responding to BBB complaint, and numerous other people on their forum mentioning similar problems, it looks like they leave people hanging until the 30-day money-back guarantee expires.  

    This shows regardless of how large they are, they're not a reputable company.

    I want my money refunded, and subscription cancelled.  

    Customer Answer

    Date: 06/27/2025

    I received a refund.  Hopefully they've cancelled my subscription and deleted my account, too.  

Avast Customer Care is NOT a BBB Accredited Business.

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