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Business Profile

Pool Contractors

Above & Beyond Pools and Spas, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was done on my pool in 2023 & 2024.
    I would like approximately $400. refunded for the part of the pool cover that was never covered. He says now he didn't measure that part (rock waterfall) but I specifically asked it be covered and watched him measure.
    I want the name of the people who plastered the pool, warranty information on the sand filter, pool cover in case I need to contact them in the future.
    He mislead me in that I thought these people all worked for him and then the man who came to fix a leak told me that he found him on Facebook. I could have done that.
    The whole experience started out so good and ended terribly. I don't want others to go through that.

Above & Beyond Pools and Spas, LLC is NOT a BBB Accredited Business.

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