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Business Profile

Wigs

Baisi Wig - BeQueen Hair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/27/25 I ordered a wig that I thought would look nice on me as my hair is coming out due to breast cancer and the company said that they offer 40 day refunds or exchange if it doesn't work out. Well, it's not working out and I want my money back or a reasonable portion which they don't seem to want to do.

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TRANCTION DATE 31 MAY 2025

    I respectfully request/ask you to help me get my refund of $360.80 and return the items to BAISI Company.
    When I received the wigs, they were not styled as advertised. They were not what I purchased.
    I have been emailing the BAISI company daily since 27 June 2025. I have asked the BAISI company several times for the return label I PURCHASED FOR $3.99 to return the wigs and for BAISI to provide me a total refund of $360.80. BAISI keep trying to give me a $50.00 discount and a discount on my next order. I will not ever order from the BAISI company again. There is nothing I can do with these wigs. They are truly a mess. They look horrible. I did not purchase wigs that I would have to design and style. The purpose of purchasing the wigs is so that I do not have to style and design hair.
    I have uploaded a photo of the wigs I received and photo of the wigs I ordered.
    I also sent the photos to BAISI.

    BAISI Sexy Side Part #4Mix27 Curly Wig × 1-$109.65
    BAISI Elegant Highlight BoB Wig × 1 $129.00
    BAISI Straight Short Side Part Glueless Wig × 1 $118.15
    Subtotal $356.81
    Shipping $3.99
    Total $360.80
    I respectfully request/ask you to help me get my refund of $360.80 and return the items to BAISI Company.
    I have asked BAISI daily and several time for a total refund and the return label so that I can return the wig. They will not comply.
    Thank you in advance for your immediate assistance.

    ********* *****

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a salt & pepper topper. It's like a toupee for women. I purchased it on the 22nd of June and it arrived on July 1rst. Once I opened the package I knew right away that it was not what I had ordered . I notified their company about this but I was told that not only would they not refund me my money but I couldn't send it back either. I paid $131.00 for it and they offered to give me $35.00 back. I have the proof showing what I ordered and what I received. They refuse to return my money back to me.

  • Initial Complaint

    Date:07/06/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a wig, and was sent a wig that did not match the description on the website. Contacted the company same day. A few days later they asked me to send pictures of the items sent; I complied the same day, and sent the pics. I have asked for return instructions and return label, but no response. $173.15. Can you help? Thank you.

  • Initial Complaint

    Date:05/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business takes people personal hair experience with done by a hair stylist and list it on there page as a wig products. They took my personal experience as an alopecia client and have it up on there website falsifying information My style isn't a wig and I did not give them permission to advertise me repeatedly on there page attracting customers to see my hair process and the face. Ruining my experience bringing Shame to me.

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3, 2025, I reached out to ***** Hair, expressing to them my concerns with the look of the Pixie Cut Wig, and it's too small for my head. I requested a return label
    to return my purchase order# 43825 and be refunded in the amount of $92.66 that was placed on April 25, 2025.

    Hoping in good faith ***** would stand behind their return policy, I made a second purchase order #44890 in the amount of $159.20 on the same day I reached out. Currently, I'm waiting for that wig to arrive.

    On May 4, 2025, ****** ***** representative responded back to me, ***** is aware of my request for a return label and not being satisfied with wig products. She wanted me to send pics, and from there, she would give me the best solution.

    On May 5, 2025, I reached back out to ***** Hair, attaching photos as requested and once again expressing my concerns with me not being satisfied with the company return policy. And threatening to report them to the Better Business Bureau.

    On May 11, 2025, a representative responded that if I return my package, ***** will charge the tax fee of 120% of my payment. ***** does not recommend returning. They can compensate me with $30 if I consider to keep the wig.

    I attached ***** return policy and it does not state that under there policy webpage. BBB please investigate and assist me on recieving my refunding back from ***** Wig.

    Business Response

    Date: 05/14/2025

    Hi dear,
    Sorry for the inconvenience caused,
    Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
    We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
    We cherish the opportunity to satisfy every of our nice client like u.
    Please give both of us another chance.
    Thanks

    Customer Answer

    Date: 05/14/2025



    Complaint: ********



    I am rejecting this response because:

    False Advertisement!  1) ***** needs to post that on the SharePoint about the hairstyle may not look the same out of the package  and each wig are styled by an hair stylists.  2) Leave it up to the customers' disgression  to choose.  I want ***** to stand behind their refund policy.   Believing in ***** refund policy, I made another purchase on the same day. Im so disappointed in Baisi. Once again, Im requesting a return label and be funded my payment  $92.66 in full to my card.



    Sincerely,



    ***** ******

    Business Response

    Date: 05/21/2025

    Hi dear,
    Sorry for the inconvenience caused,
    Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
    We sent the picture and the video before we shipped, it is same as the picture online.
    We also sent the return address to the buyer on email, if the buyer still want to return, please follow the address we sent to return.
    We will keep talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
    We cherish the opportunity to satisfy every of our nice client like u.
    Please give both of us another chance.
    Thanks

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a wig from Baisi and the wig didn't look anything like the picture! It looks like James browns hair! The company refused to give me a full refund they gave me 50 of the 189.00 i paid for that bogus wig!

    Business Response

    Date: 05/13/2025

    Hi dear,
    Sorry for the inconvenience caused,
    Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
    We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
    We cherish the opportunity to satisfy every of our nice client like u.
    Please give both of us another chance.
    Thanks

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig on April 12, 2025 for $61 dollars. The wig was nothing at all like the ad on the website. The website site said human hair. It was not . The style advertised was a pixie cut where the hair was laid and was combed to the front. The wig I got was not a pixie cut with no shape at all. It looked like a male wig topper for bald men. I sent pictures and Ashley said put on some makeup and it would look fine and refused my refund. I have never seen a wig made like this such poor quality. It does fit my head correctly or any head.

    Business Response

    Date: 04/24/2025

    Hi dear,
    Sorry for the inconvenience caused,
    Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
    We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
    We cherish the opportunity to satisfy every of our nice client like u.
    Please give both of us another chance.
    Thanks

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 2-25-25 the amount is 238.01 the committed to return my money to me via my checking acct when I sent their 2 wigs back to them which I did ship the 2 wigs back to them on 4-15-25 I tracked the wigs and they received them on 4-19-25 I have ask for my money back they claim they don't have the wigs they told me to ship them to Sylmar CA 91342 and I did the USPS tracking number is ********************** I also paid for shipping and handling which was 7.35 the nature of the dispute is the refund I have not got for wigs I sent back and did not want I have tried to resolve this issue the wigs where advertised on Google and all of the social media platforms

    Business Response

    Date: 04/23/2025

    Hi dear,
    Sorry for the inconvenience caused,
    Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
    We kept talking with you by email and we also can sent the return label to you if you really want to return.But we still did not get the reply.We really want to solve the problem with you, wish you will reply us soon!

    We also will report it to our factory and improve it in the future, we cherish the opportunity to satisfy every of our nice client like u.
    Please give both of us another chance.
    Thanks

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig on 3/8/25 solely based on the online advertisement from Baisi Wig! There was a 30day return guarantee so I felt comfortable ordering the item. On 3/17/2025 the item was delivered via *** **, as soon as I open the package I knew the ad was a scam. The wig looked nothing like the online model. This was a bait and switch. I immediately sent a email and explained how horrible the product was and Id like to return it for full refund. On 3/18/2025 I received an email reply from Baisi requesting the order number. I replied and provided the order number. On 3/20/2025 I received another email from ****** requesting pictures and or videos of the product. I immediately took photos and sent them via email and have not heard back. This product is horrible. I spent $109 on something that is not worthy of the price. I want a refund.

    Business Response

    Date: 03/30/2025

    Hi dear
    Sorry for the inconvenience caused 
    We will report it to our factory and improve it in the future.Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We also got many good reviews from our clients. Could you pls try it? And if you have any question, pls feel free to contact us!

    We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
    Wish you will give us another chance!
    Thanks!

Baisi Wig - BeQueen Hair is NOT a BBB Accredited Business.

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