We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Boxes

Happily

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/5/2024 7.99 was taken from my account without permission. I made a purchase probably 6-7 years ago and have not done business with them since then all of a sudden received this charge. No services with provided.

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased from this business in 2019 when they were called *******. They changed their name around the time I cancelled my subscription. It’s been around 6 years since I’ve authorized any charges from them yet in 12/5 they charged my account $7.99 without my consent. There is no website, social media, or point of contact to resolve this issue and now I have to shut down all of my accounts due to fraud. This situation needs to be investigated as I am one of people being charged.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Happily.co charged $7.99 on Dec 5, 2024 (***** *** ******l). I have not used their services since 12/2022. It seems this happened to many many other previous subscribers.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged $7.99 by Datebook (the former name of Happily) on 12/04. I did not initiate this charge. I had a subscription with them many years ago, but it has been cancelled since 2016. This is a fraudulent charge.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was on pause. I looked today and they charged me $7.99 for no reason. I did some google searching and found a ****** thread & a ******* thread that this is happening to thousands of people. The Happily website is fully shut down & now way to contact them.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Happily Co account has been canceled and closed for YEARS, then in November of this year, they began charging me again - the regular 7.99/month fee I canceled years ago, but now they are charging it TWICE! I canceled this account because it was not useful and services were declining every month. Now there is no website, no business phone number or address, no one to reach out to so I had to file a complaint with my bank.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged with two separate 7.99 charges in December of 2024. I only bought one box from this company in 2022, so they stored and reused my credit card information. I cannot find a website or any contact info for the company, but somehow they were able to reject my dispute by calling them “recurring charges”—recurring charges for what????? I haven’t received any services and I’m not subscribed to anything. Popping up two years after a purchase with a double charge for 7.99 is ridiculous. SCAMMERS!!!

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with Happily from 2022-2023. I cancelled my subscription in the May of 2023 and have not had any business with them since. On December 5, 2024, this company charged my card $7.99. This company lacks a presence online any more and there appears to be a whole ****** thread of people just like me that this happened to. Not sure what happened to this business but they are charging people $7.99 who have no business with them, including myself.

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a fraudulent charge on my credit card from this business for $7.99 on December 4. I used to subscribe to them but unsubscribed in 2021. The business website is disabled and their phone number is disconnected, so I can't contact them to dispute the charge. I have found lots of people on Reddit who've had the same experience recently:

    ************************************************************************************************  
    It seems like this is some kind of scam. I was able to block the merchant from charging me again on my credit card, but they can't just get away with this many fraudulent charges!

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company that used to be Datebox/Happily charged our card after years of inactivity. The charge occurred on December 5, 2024 for $7.99. The website for the subsciption service is no longer functioning and it appears as though they have gone under. Attaching a ****** post that reveals we are not the only ones experiencing this. I hope someone more knowledge files a lawsuit against them.

Happily is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.