Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2022 (contract sent back to Vortex Vaults on July 6, 2022) a $2000.00 deposit was paid to Vortex Vaults for the *************** safe room. I was told that I would be contacted 2 weeks prior to installation, which was expected to be in October 2022 per the individual I spoke with. After not receiving any updates from Vortex Vaults as October 2022 approached, I called multiple times to the main number of the company and the owners phone number (*********************). I also e-mailed the sales e-mail multiple times. Neither avenue resulted in a response, until ********************* answered a call during the week of November 14, 2022. He asked that I call back at the beginning of December 2022 for an update on an estimation of the installation date as they were working on a schedule for installs and expected to know more at the beginning of December 2022. I called at the beginning of December 2022, left voice messages and e-mailed as well with no response. I sent an e-mail on May 23, 2023 with a request for a refund of the $2000.00 deposit and have not received a response.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tornado shelter not working properly. Shelter will not lift properly. Have called and left numerous messages. No response at all. No return telephone calls. Request IMMEDIATE repair or IMMEDIATE replacement.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LifeLift system from Vortex Vault last year with a 10-year warranty for replacement parts, etc. I have had difficulty closing the doors on the LifeLift system and it does not seem to be ready for a tornado. It appears that the doors are not aligned correctly and need some work. The entire system does not appear to be aligned correctly. It takes a long time to rise so I keep it in the risen position and do not use the bed anymore.I cannot get any help from Vortex Vaults just to check out the system and make sure it is safe. I have called many times, beginning about December 2022, to get them to come out just to check the system and see if everything is okay. However, they have not tried to get in contact with me. I went by the office and no one was there.I need someone to check out the system to see if it is okay just in case my house is hit by a tornado or strong winds.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When sirens sounded, we tried to use the shelter. Raising it took way too long,the grinding, screeching could have been heard in *****. When we finally got in it, the doors wouldnt align so it couldnt be closed. We inspected it and found one of the Jacks came out of the ground. Scared of it collapsing and being crushed Company has not responded to our many phone calls, even the 24/7 Emergency number. Bed is uneven adding to the problem. Also cant be lowered. Please. Before the next tornado, while its still under warranty, can this disaster be corrected?

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** 26, 2019 Mr. *********************** began installation of the telescoping Queen size storm shelter. It was a long day and he did not finish. The vault cost me $10,752.50. I provided a deposit of $2,000 up front. I purchased this because I saw it on Shark Tank and decided being alone with two dogs (one with diabetes who required insulin shots every twelve hours) it would give me a safe space in my home when threatening weather passed in the area. ***** 27, 2019 **************** spent another long day here installing the vault. ***** 30, 2019 The vault was finally completed after another long day from 1:15 p.m. to 7:30 p.m. I began experiencing problems with the vault shortly after installation. I do not have the date and details of what **************** fixed, but at one point he changed out the middle hinge stating that was the problem with the middle door not closing properly. He also changed out a motor at one time. May 9, 2019 Texted **************** about the LED lights which in the booklet he gave me showed lights are part of the shelter. May 11, 2019 **************** came to work on the vault and while at my home he put the headboard and foot board on it for me. June 10, 2019 I texted ****** stating Just checking in to see what you found out about the LED lights and the replacement hinge. A tornado touched down not far from me (in Sunset) this past Thursday morning. I had the bed open, but never got an alert so I ordered a ********************** from Amazon. Also installed a tornado app from ************* on my cell. June 10, 2019 Text from ******: I have the new hinge and plan to install later this week. What about the LED lights?My response, You asked me to send you the page from the owner booklet you gave me, which says its standard. I think you were going to check with the folks in *********His reply, ******, I remember. They never had that option. They suggest the *** lites and *** fans, that are sold at checkout counters at ********** It never should have been listed in that manual.My reply to him, Ok, Ill get something. Im happy to have this tank since we seem to be getting more tornadoes around here. You may have heard there were 8 in the ******** area on Thursday.His reply, Yes and I can report others feel as you do. The tank is reducing anxiety during crazy weather!My reply, Yes it is an awesome product worth the investment. June 14, 2019 Text from ******: Can we come by tomorrow to swap that hinge?My reply, Yes as long as my power is restored or I dont run out of propane if its not. Entergy estimates power will be restored by 10 p.m. ****** been out since 5:45 a.m.His reply, Sorry to hear Will check with you tomorrow.My reply, Thank you. Ill be home. and then You can come out tomorrow. I called ********* about the propane. A rep said I should be fine through the weekend if necessary. Still praying power is back tonight. June 16, 2019 Text from ******: Were about to head your way. Remind me your address.My reply, ************************************************************************ reply, Can I stop by around lunch time?My reply, Yes that sounds great. Thanks.His reply, Probably closer to 1 pm.My reply, Ok. Thank you. and ********** Home furniture is ordering two legs for my bench and will replace them at no charge under a warranty claim. Thank you for checking out the tank and making sure its working properly.His reply, Awesome! June 28, 2019 I am very angry about the tank coming apart. I highlighted this in yellow in my appointment calendar. Printed a copy of the email message chat with ****** at Vortex Vaults in ******** (copy attached). I wrote the following notes on the back of the printed copy, Scared to put it down because it appears to be falling apart due to improper installation. There should be a record of the motor issues. Hinge in middle part replaced, but its worse!!! One red pin wont fit into place. Scratches on it from who knows what. All red pins have paint chipped! Good thing its not my regular bed or Id be out of luck!! Cant have overnight guests now. December 24, 2020 My text to ******: Good morning and Happy Christmas Eve. Do you still work with the ********* Systems? Last night after the vault was open I had trouble opening the middle door. I had to crawl inside and wiggle the silver metal gadget that lifts to release the door. If you recall there were problems early on with the middle section. My concern is as I age I wont be able to crawl inside to release that door. I did not receive a response via text, but believe ****** called me on the phone. January 1, 2021 Text to ******: Are you still a rep for the vault system? Mine is now stuck and wont go down.****** did not reply via text, but I believe he left a message on my voice mail because my next text on January 2, 2021 states: Thank you for your message. I understand and am also trying to avoid COVID by staying home as much as possible. I called the company number in ********, and a rep called me back. He said h*** give the message to a tech who will call me on Monday in hopes of walking me through fixing the problem. Take care and stay safe. That was my last contact with ************************ January 1, 2021 I contacted Vortex Vaults in ******** to report the tank is stuck and wont go down. The person I spoke with said they will fix it.Im not sure if they came during the month of January or not because I dont have any notes written down, but believe someone came from ******** to work on it. ***** 7, 2021 Contacted **** because I was having issues again. He said hes sending a crew on ***** 15, 2021 around 3 p.m. ***** 15, 2021 No show, no call, nothing from Vortex Vaults as promised. **** 17, 2021 I called Vortex Vaults and spoke with ****** who said she was recently hired and trying to get the place organized. I told her about my issues and began a message thread via ******** Messenger.My first message via ******** Messenger was on ***** 17, 2021 at 1:45 p.m. The bed is awesome except when its installed by someone whos not an engineer then he loses the contract with this company leaving me with a product stuck in the upright position. Im very unhappy at the moment. Someone from this company was scheduled to visit my home to fix the vault on Thursday, but nobody showed up at my house nor did anyone call to let me know they changed their schedule. Ive called the company several times, spoke with **** and today I spoke with the new administrative assistant who promised to get answers. Im not sure whats going on, but have a bad feeling about this company.A reply was received stating, Thanks for your interest. We will be in touch soon. Please check out our website, www.vortexvaults.com.I replied: I was about to write this as a review, but am going to give the company a chance to prove me wrong.At 2:03 p.m. I received the following reply, We thank you for your patience, Ms. ******* ****** has it on the calendar to check on this Monday afternoon with the 2 crews that will be in that area in the next week. You will hear from us no later than Tuesday on when this can be scheduled and completed. We are so sorry that you have had to deal with this issue, but we will get it fixed.My reply, Thank you. Yall stay safe and be well.Their reply, Yes maam. You stay safe and well, too. ***** 22, 2021 - **** with Vortex Vaults called to let me know the team was planning to come around 8 p.m. tonight, but changed it to 6 a.m. Friday. I received a ******** Message from ****** at 9:02 p.m. stating, Just checking in to make sure the boys got you all taken care of on *********** - *******I replied, Hello Theyre coming in the morning at around 6 a.m. Thank you...youre getting things in order...I got calls with updates.Her reply, Good deal. One lady with a bunch of boys, you know that takes some work, lol. Glad they are giving you updates now. Let me know how it goes tomorrow. - *************** reply, Youre doing great. Ill let you know after theyre done, but hope they are also checking in with you upon completion of the job.Her reply, They check in with the Production Manager currently. They will likely get where they check in...baby steps...Have a wonderful night!My reply, ***** made progress so thats an excellent start. Thank you. And I you have a wonderful night as well. ***** 23, 2021 6:30 a.m. ****** with Vortex Vaults ************* Fixed vault.I sent a message via ******** Messenger stating, Good morning.just wanted to let you know your crew is here working. They got here a few minutes after 6.Reply from Vortex ******** Messenger, YAY! I am glad they made it there! Thank you so much for the update!My reply at 9:01 a.m., Me too and they just left a couple minutes ago. Those guys are awesome! Its working smoothly now.Reply from Vortex ******** Messenger: Yay!!!! Thats what I like hearing. May 3, 2021 At 8:25 a.m. I sent the following message via ******** Messenger: Good morning. This weekend was the first time I used the vault since the crew fixed it. Now when I push the button to go up or down it hesitates. I hope its not a bad thing because after holding it for a few seconds it did begin to work. Is that a safety feature they fixed because before they came it never did that?Reply from Vortex ******** Messenger (general reply): Thanks for your interest. We will be in touch soon. Please check out our website www.vortexvaults.com.Later I received the following reply, ******, I am not sure. I have sent your message over to the engineer and asked him. I will get back to you as soon as I hear back.Later I received another reply, ******, **** says that if it hesitates when it is all the way up or down that is normal. It is just the slack in the scissors from going down. He will call you and ask you to do it over the phone so he can hear it to be sure.My reply, Ok. Thank you. and Thats when it hesitates.Vortex reply, Sounds like its alright then. Whew!My reply, I think so and I came to the conclusion after receiving your message that I was used to the way it worked before which apparently was not the way it should have been and now that the guys fixed it Im thinking something is wrong. Now I believe they corrected the problems. It does go up and down smoothly now without making clunking sounds. Thanks again. Have a great day!Reply from Vortex, Im so glad its working smoothly now!! (three heart emojis inserted) Have a blessed week, ******!My reply, Thanks and may your week be blessed as well. p.s. My dogs are happy again now that they can lay on the ************ at every movement in the front yard. (smiley, paw prints and heart emojis).Reply from Vortex, (3 laughing emojis) So glad the dogs are once again entertained! (heart emoji). May 17, 2021 I sent the following via ******** Messenger: Were under a tornado watch until 3:30 p.m. so Im in the vault with my dogs, but need to tell you two of the pins wont set in place. Its the bottom ones to the left as youre outside looking at the vault.Reply from Vortex (general reply): Thanks for your interest. We will be in touch soon. Please check out our website, www.vortexvaults.com.I sent a picture of the vault showing where the pins wont go into place.Reply from Vortex: Hi ******! Were so sorry to hear about that. Please call **** the owner of Vortex Vaults at his cell phone **************** and he will get you taken care of! Stay safe and have a great day!Later reply from Vortex: Im going to send this photo to ****. ***** still be fine in the shelter so no worries about today other than taking normal tornado shelter safety precautions. The shelter will still have the stability necessary to keep you & the dogs safe. Im working on scheduling an install in ********* for next week and will squeeze a stop in to see you as well to get this dealt with.My reply, Thank you. Do I still need to call ****?Vortex Reply: No, Ive got a message into him now and am already working on travel logistics for going to ********* next week so Ill get more details worked out with him and contact you back as soon as I got a better date.My reply, Ok. Thank you. I am still pleased the vault goes up and down smoother without all the noises it used to make before the crew worked on it. It was surprising to not be able to set those two pins in place. Yall be safe and stay well.Later message from Vortex, **** may call you. Hes pretty sure he knows why its doing that and says its an easy fix.My reply, okay. My home number is ************ and the cell is *************Vortex reply, Got it! and Great! Ive sent those over to *********** reply, Thank you. In the vault again until 4:45 or longer...got another tornado warning.Vortex reply, Dang! This is more excitement than you probably wanted today!My reply, You got that right and now its pouring down rain.Vortex reply, Theyre calling for rain off and on for the next 15 days!My reply, Yuck.Vortex reply, Agreed. May didnt get the memo about showers being made for ***** not May.My reply, Lol. So true. I want to see pretty flowers; not more showers.Vortex reply, Same!!!!! That concludes my messages through ******** with Vortex Vaults. Copies attached. The company ******** page is no longer available. Therefore, the name of the company now shows ******** User with no profile photo. May 25, 2021 Vault issues again. ****** with Vortex Vaults came at 6:00 ************ and ************ June 29, 2021 I texted **** the following statement, Got a new cell phone number. Please update your records. Thank you. ****** Hand Washington. ***** 5, 2022 Vault stuck. It wont go down. It clunked and the middle section fell to the floor. Called ************* He said the guys are going to *******, but can come on Friday to fix it. He said they may need to replace the scissors lift and agreed with me when I told him the guy who installed it didnt know what he was doing. So now it is in a reclining position. I sent photos via text as requested and wrote, ** having issues with the vault again. Last night was the third time Ive opened it since we started getting tornado watches. Every week weve been having a storm. It appears the top part is going down too close to the middle section and rubbing against the side. Im afraid to force it. Is anyone coming to this area anytime soon? I believe once its up Im going to leave it setup for good. Please advise. Home number is still 331(sic)-662-1187. ********************************** I also stated, I cannot lock the middle door in place. ***** 6, 2022 I texted ****, You should have received four pictures yesterday afternoon. Just checking to make sure they all transferred and hope they helped.I believe **** called me, but I do not have notes written about the conversation. I do recall him asking me to try adjusting something inside which I was unable to accomplish. ***** 8, 2022 A crew (3 guys) from Vortex Vaults here at 11:00 a.m. They fixed it for now. Disconnected the kill switch. I voiced my concerns. When asked about why the bottom part has a gap unlike the top when it joins the middle part one of the guys informed me its because its not at a 90 degree angle. I was not shocked by what he said, but I voiced my concerns about having future problems. He said not to worry, they will always take care of it. Theyre just a phone call away. ***** 14, 2022 I texted **** the following, Good morning ************* I appreciate your team for all theyve done to try fixing my vault. Im hoping theyve filled you in on what was done. My fears were answered. The guy who installed it didnt get it right. The question I had about why the bottom part has a gap unlike the top when it joins the middle part. Its not at a 90 degree angle. Im concerned about it jamming again especially when I need to raise it. Should I make plans to reorganize my rooms and plan to leave the vault up indefinitely? I joke about it, but would prefer to have it down when theres no severe weather threats. I put it up yesterday due to severe weather again...4th week in a row. Just put it down a few minutes ago. The top part made a little clucking noise as it neared the end of its lowering in place. I did not receive a reply from **** or the company. December 14, 2022 Vault issues again! Clunking noise. It opened up, but started going at an incline. I never could get one of the pins in a slot. The top door was hard to open and close. I left messages on voice mail and also texted ****. The top part made a clunking noise as it dropped near the end of lowering it in place. I have yet to receive a return call.My text to **** on this date was, Its me again. ****** in ********** Vault opened, but started going up at an incline. Never could get the pin in one of the top slots. Top door was hard to open and close. Im leaving it up until tornado watch is lifted today. Please ask your crew to come check my vault when they come this way again. Thank you.I did not receive a reply. January 4, 2023 I texted **** with only the following, ??? in hopes he would reply to what Id written on December 14th. I did not receive a reply. January 13, 2023 I texted ****, Is your business still operating? I did not receive a reply. January 23, 2023 Attempted to contact ****** Vortex Vaults at ************* Received the message forwarded to automated voice messaging system. Left message asking for a return call. I have not received a return call. January 23, 2023 Attempted to contact *********************************** Vaults at ************* Received the same message forwarded to automated voice messaging system. Left message asking for a return call. I have not received a return call. January 23, 2023 Attempted to contact Vortex Vaults at alternate number ************* Left message asking for a return call on voice mail. I have not received a return call. January 23, 2023 I sent an electronic mail message to the companys investor, *******************, in hopes he can shed some light on the companys status should he read the message. I have been extremely patient with this company and had faith it would take care of my vault when needed, but now Im ready to file a formal complaint. The company has been ignoring my pleas for help since I learned the vault is not at a 90 degree angle. I am attaching the Chat message with ****** because it shows my concerns from the beginning and the ******** Messenger log.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, I sent a $2,000 deposit for purchase and installation of their product. I was told it would be installed in eight weeks. I did not hear anything from them so I emailed them on June 16th, and they told me it would be mid-July. I emailed August 1st and was told they received a bad shipment of steel and they did not know the new timeline. On August 11th, I cancelled the order and requested the $2,000 deposit be refunded. The asked for the address to mail the refund. On August 17th they said they could install it on August 19th if I wanted, but I said to proceed with the cancellation. I am not sure how a unit was available to be installed right away once I cancelled the order. On September 19th I had yet to receive the refunded deposit, and I emailed them again. On the 21st of September I received a response from them that they would respond that day. They never responded, even though I have emailed them on September 28th, October 10th, and November 11th. I am looking for Vortex Vaults to refund my $2,000 as they said they would back in August.

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $2000 deposit down on a Vortex Vault Work station storm shelter on 3/11/22. After we finally got the OK from our HOA, an installation date was set for 9/14/22. About a week before that date, I received a call from the girl in the office saying the metal was dented and they had to cancel our installation date.A new installation date was set for 10/12/22. This shelter was being installed at our vacation home in *******. We live in ********. We made the trip to ******* and on day of installation, no one came and no one would answer the phone. The main office number would not answer nor the Salesman/Owner ********************* would not answer his phone either. I left several message. ********************* finally returned my call that afternoon and said they would not be there and he told me he would call me back within 2 days and try to get me on the schedule as soon as possible. Well 2 days went by, I called, text, messenger, etc without any response. That was back in October. I have tried every form of communication I know to reach **** since then without any response until I decided to call his local Chamber of Commence 10/20/22.. They were very nice and tried to see if he would answer the phone when a local number called him. He answered right away twice for them. Then I received an email from **** that day saying I would get my money back within 10 days that they had production issues. I have not received a refund. I decided to post on ******** my experience and 2 others contacted me and have had the same experience. They both put a deposit down and no product was delivered. I called the Chamber back to let them know and they suggested I contact BBB, Channel 4 News or the Attorney General. I left **** a message then saying I was tired of his games and I was going to call the news or the Attorney General and guess what, **** immediately called me back. Then he said he would not be able to issue my refund until the end of the month That was 11/10/22. I want my money!

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 8/23/22 Total Amount Spent: 6,898 Provide: Tornado Shelter Nature of Dispute: They are not providing the service. I have not received a call back from the voicemails I have left or responded to my emails. The business has not tried to reach out at all.
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit of $2000 down on a storm shelter (future project) and I was quoted that is is refundable. Because the storm shelter is not able to be brought in on my property, they gave me the option to pay more to have it built here on my property or cancel the storm shelter project. I chose to cancel. Levi told me approximately three weeks ago that he would get my $2000 full refund in the mail to me right away. I did not receive it and I’ve called, texted, and emailed them numerous times. No one will answer or return my calls. Now they have apparently blocked my number because when I attempt to call, it won’t even ring in. I have all of my correspondences documented. I need my $2000 refund now. The resolution that I am seeking is my $2000 full refund to be refunded to me immediately as promised.
  

  Business Response

  Date: 11/10/2022

  BBB Comment:

   

  we will reach out to her. Her refund will be issued by the end of this month

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the event that I do not receive the payment I will recontact you. Vortex Vaults told me over a month ago that they were issuing me a refund immediately and fif not go it.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/29/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  the business never refunded her, I'm about to call her to let her know I've notified you

   

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/04/2023

  Im very happy to say that I reached out to the ** Sow, Shark Tank who financially supported Vortex Vault's and they got my $2000 back for me! It appears that ********************* knew at the time he collected my deposit that their company was going under. They definitely scammed me. I wasnt going to settle for that! Im very blessed! Shark Tank made certain that I got my money back! Thank you as well for trying to help me.

  Respectfully,

  ***************************