Complaints

This profile includes complaints for Vyvue's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vyvue

  1821 NW 6th St Oklahoma City, OK 73106-2618

• 

  Vyvue

  451 S Main St Ste 1 Springville, UT 84663-2293

• 

  Vyvue

  561 E Lakeview Pkwy Provo, UT 84606-7312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels from ****** who subcontracted to Vyvue. The contract included spray in insulation in my attic and service install with city and power company inspections. Around 4wks ago the panels were installed, i called repeatedly until i finally was contacted by someone to actually schedule the inspections. They failed the electrical inspection with the city so the main power company cannot inspect. I have contact Vyvue via email and called and no one will tell me the way forward. Also they failed to provide me with the solar panel agreement for purposes of insuring what they put on my house and getting the tax benefits at the end of the year. The insulation has not been installed and they wont answer how or when that will be completed as well. Or who to even call to get it done. Long story short this company sold me panels that according to the electrical engineer will not save any money in the long run as it is undersized.

  Business Response

  Date: 01/30/2024

  *****,

  I am so sorry for your experience with Vyvue. I see looking at your account that your issues have since been revolved and your system now is fully functional. If you have any questions or concerns going forward, please do not hesitate to reach out!

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar company Vyvue installed Solar panels on my house in June 2023. To this date. We have not been able to speak to anyone or customer service about getting a contractor back out to my house to finish installing Solar system to pass city inspection. The 1st inspection failed back on July 2023. NO ONE has answered an email or returned a single phone call as of yet. I called and talked to the sales person who said he would get a message to the right department. That hasn't happened either. I'm filing the complaint because I received an email from them stating my first payment is due this month. Well I'm surely not paying for something I dont have and unable to use. I went on the company portal for my account and emailed the manager assigned to my account. I've not heard anything back from this company. They are based out of **** bit have a office in *************

  Business Response

  Date: 03/08/2024

  On 09/18/2023 Vyvue was made aware of ******************** inspection issue.   My staff could find no email nor any record from ******** inspectors.   ******** does not have an inspection portal.  Another inspection was requested.  After no report was received from ********, Vyvue requested another inspection, and  a technician was sent to insure ***********************' job passed inspection.   On 10/16/2023 ******** provided documentation that this job has passed final inspection.  On 10/27/2023 the solar system was completed and the utility connected the system to the power grid.   During this entire process, Vyvue office and field personnel where in communication with *********************

  Business Response

  Date: 03/08/2024

  On 09/18/2023 Vyvue was made aware of ******************** inspection issue.   My staff could find no email nor any record from ******** inspectors.   ******** does not have an inspection portal.  Another inspection was requested.  After no report was received from ********, Vyvue requested another inspection, and  a technician was sent to insure ***********************' job passed inspection.   On 10/16/2023 ******** provided documentation that this job has passed final inspection.  On 10/27/2023 the solar system was completed and the utility connected the system to the power grid.   During this entire process, Vyvue office and field personnel where in communication with *********************

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised solar panels and foam insulation in my attic. The panels are installed but I still have holes in my walls from the wiring that they said they would fix. I also still don't have the insulation and now ******* is starting to leak from the installation of the panels. I have called and left messages. I have sent several emails and the manager, *************************, responds saying he will look into it but no response after that.

  Business Response

  Date: 03/08/2024

  ************************ job was performed by ********, a sub-contractor of Vyvue.  All of ************************ complaints were related to ******** and Vyvue was told they would be addressed.  All indications in our database show that these complaints were addressed.   At this time I have been unable to make contact with ******************** to verify this, however Vyvue office personnel have been incontact after his complaint was made

  Business Response

  Date: 03/08/2024

  ************************ job was performed by ********, a sub-contractor of Vyvue.  All of ************************ complaints were related to ******** and Vyvue was told they would be addressed.  All indications in our database show that these complaints were addressed.   At this time I have been unable to make contact with ******************** to verify this, however Vyvue office personnel have been incontact after his complaint was made