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Business Profile

Project Management Software

Cotality a la Mode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No access or setup provided for the services I paid for.

    Business Response

    Date: 07/29/2025

    This is the first we've heard of this, so thank you for bringing this to our attention. Our office is currently under construction, so if the previous notification was mailed it's likely that we've just not seen it yet.

    Regarding the complaint, below are the details regarding the dates/times we provided set up instructions and other actions taken to "repair" the products/services the customer purchased:

    Emailed set up instructions immediately following the sale 6/24/2025 5:49 PM CST

    Emailed link to schedule one on one product coaching 6/24/2025 5:50 PM CST

    Emailed set up instructions again upon customer's request 6/26/2025 8:25 AM CST

    Emailed link to schedule one on one product coaching again upon customer's request 6/26/2025 8:25 AM CST

    Held one on one product coaching appointment for customer 7/1/2025 9:18 AM CST

    Emailed additional product user guides following coaching call 7/1/2025 10:13 AM CST

    Please let us know if you have any additional questions or need further information.

    Best regards,

     

    ******* ******

    Sr Manager, Inside Sales, Inspection & Appraisal Solutions

    ************

    otality

    Cotality.com

Cotality a la Mode is NOT a BBB Accredited Business.

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