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Business Profile

Plumber

Red Plains Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Matt F

    Date: 08/21/2023

    Some guys from Red Plains Plumbing came out to clear a slow washer drain but they just managed to get their snake stuck in my washer standpipe. Instead of trying to figure out how to fix it, they said they would have to go straight to digging up the sewer line for $7,000 to $10,000! I told them I would not be doing that so they promised a supervisor would call me back and left, abandoning their snake in my drain which was now completely backed up into my washer and kitchen sink...After a couple of days of frantic calls to Red Plains which they didn't even bother returning, I called another plumber for emergency service. They were NOT complimentary and let me know the snake should not have been put through the washer standpipe and its four 90 degree turns, should never have been forced in until it knotted up, and after they removed it that Red Plains had used the wrong kind of head on the snake which was broken off inside the drain! What was just a slow drain was now a serious issue and I had spent over $700 but was much worse off than I started! Small businesses like Red Plains are supposed to care more about their customers. Unfortunately with Red Plains, they weren't able to provide the resources, professionalism, and knowledge that a larger company would. Their office manager called and tried to help figure out a way forward but must have been overruled because a return visit to fix the problem lasted less than 15 minutes and Red Plains sent me an email saying there was nothing they could do. When I tried to find out what happened (again leaving many messages with no return calls) they just told me I should go with another plumber! To cap it all off, Red Plains flatly refused to refund the charges for their "drain cleaning" which started this mess (be careful with all the fine print they put in their invoices which make you wave their liability for damages they do) so this was a costly ****** for me. I hope the same thing doesn't happen to you!

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