Complaints
This profile includes complaints for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycom has not provided my w2.
Business Response
Date: 02/10/2023
Hi, ******. We have reached out to the team that served your organization, and it is our understanding that they have been in contact with you about your concerns. Should you need additional assistance, please email us at ******************************************Customer Answer
Date: 02/10/2023
Complaint: ********
I am rejecting this response because Paycom only called me to have my explanation of the problem. They never provided or promised to provide my w2 form.
Sincerely,
*************************Business Response
Date: 02/16/2023
Hi, ******. It is our understanding that you did not request that Paycom handle your tax filings. Were happy to discuss delivering your tax forms. If you have any questions or concerns, please email us at ******************************************Customer Answer
Date: 02/17/2023
Complaint: ********
I am rejecting this response because:this is not true. You withheld taxes from paychecks. You must provide each employee with w2 forms. I am not asking you to file my taxes. Lets not play a fool here. All other 28 employees have not received w2 forms from you.
Sincerely,
*************************Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycom has the most terrible customer service ever I experienced as a business owner. The service they offer is a fake, then once you call them out on the mistakes they made they are ready to drop you as a customer and block you for your company information now thats against the law because we have the right to retrieve the data no matter how long it takes. See Paycom ran a payroll and told me I had to pay for it when I didnt even us the service. I want my employees data and all other information that they are holding from my companyBusiness Response
Date: 02/06/2023
Hi, ******. The experience you described does not align with Paycom standards, as we strive to ensure great customer service with clear communication. We are happy to work together with you to address your concerns. Please email us at ****************************************** and we will connect with you.Customer Answer
Date: 02/06/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
***********************Customer Answer
Date: 02/09/2023
This company falsely advertised it is a employees self service app. They never gave my employees the ability to utilize the services on their own, my HR department has been handling the payroll submission. Once I saw this happened I moved quickly to cancel services with Paycom immediately after they closed the account they blocked me from accessing any company records next they started asking for money in order to release my employees information to me. This company is a scam.Business Response
Date: 02/13/2023
Hi, ******. Paycom offers historical access to information, and we're happy to answer any questions you have about this. We've been able to connect with the team that served your organization and suggest working with them to address your concerns. Please feel free to reach out to them or our team at *****************************************.Customer Answer
Date: 02/13/2023
Complaint: ********
I am rejecting this response because:the company is a fraud, they say they offer ways for my company to access historical information, that maybe true but there is still a fee for that. I have paid enough to start up with this company now because I was never satisfied with the service I have to pay again to retrieve my companys information that concerns my employees and all their tax information W2s etc I will not be satisfied until Paycom can send over all documents that pertains to our company.
Sincerely,
***********************Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We decided to terminate our services with Paycom on 12/22/22 and receive our term letter on 12/27/22. On 12/28/22, we received a notice about a blank payroll was processed and we inquired the matter immediately. We lost our access to Paycom on 1/2/23 and then we were told that we had 10 days from our last check date with them which was 11/11/22 to retrieve any information we may need since after that they charge the ex client for information. This information was not mentioned during the termination process from 12/22-12/28/22, Paycom wants to charge $3,791.90 for 90-day access, but the last payroll Paycom ran was 12/28/22. Our specialist and team lead claimed everything was out of their hands, there was nothing can be done unless we pay. We stated that we don't want Paycom file any Q4/22 tax for us, yet they filed FUTA tax on 12/28/2022. We don't know how many more taxes Paycom is going to file for us since we don't have access to their system. Paycom have been messing up our tax since 09/2021. In last 2 years, we had 4 -5 specialist changes. It took Paycom tax team from 3-5 months to resolve our tax issues, we get penalties letter from states every month, they have no sense in urgency. One of our specialists claimed they did something but he never did, lied to us. We were with Paycom since January, 2018, however trust is destroying overtime with incompetent specialists and team leads. Upon parting with Paycom, they still try to make the last cent out of ex client and f*** us over with tax issues they create. We are sure that Paycom will not handle any tax issues they mess up and make us pay during the term of service.Business Response
Date: 01/06/2023
Hi, Zhesi.
Providing quality customer service with clear communication to our clients is a priority for Paycom. If you wouldnt mind,please reach out to us at ***************************************** so we can discuss your experience further.
Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company states I have payroll to complete for a period of time I did not work. Infact, I have never been associated with paycom online.It looks like scam even though this company appears to be legit Im not really sure what to do.This is the email.From: ********************************************** Sent Dec 22, 2022 **** am You have items on your timecard that need your attention. Please log in to Paycom ********************* and go to ***************** to address these items.Thank You Pay Period: 12/11/2022 - 12/24/2022Business Response
Date: 12/26/2022
Hi, *******.
The email you received appears to be legitimate. We'll need some more information from you to help resolve this issue. Please reach out to us at *****************************************,and a member of our team will be in touch. Thank you!
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